City of Dreams Mediterranean

⭐ FOUR VISITS, FOUR DISAPPOINTMENTS – AN ABSOLUTE DISGRACE! I have visited City of Dreams Mediterranean FOUR times, and unfortunately, every single visit has been met with the same horrible experience. You would think that a luxury hotel of this reputation would understand the basic principles of hospitality, but apparently, respect and professionalism are too much to expect here. The attitude of the security staff is absolutely unacceptable. Rude, arrogant, disrespectful behaviour towards guests should NEVER be tolerated, especially in an establishment that claims to represent luxury and world-class hospitality. What is even more disappointing is that this is clearly not an isolated incident. FOUR visits, and the same behaviour every single time! This says a lot about the hotel’s management, staff training, and overall attitude towards customers. Do not advertise luxury and five-star standards when you cannot even provide the most basic level of respect to your guests. Guests are not there to be intimidated, humiliated, or treated as if they are unwanted. We are paying customers and deserve to be treated with dignity. Honestly, I am beyond disappointed. The management needs to wake up and understand that beautiful architecture and expensive facilities mean absolutely NOTHING when the people representing the hotel have such a terrible attitude. FOUR chances were more than enough. I will certainly think twice before ever returning, and I would not recommend this place to anyone who expects genuine hospitality and respect.

Check in presses is awful. Long queue. Wait so long.Room is not ready. Check in only at 15-00.

I'm a regular guest in the casino and I'm greed by Lester the concierge makes me want to come back.genuine smile always very atentent and very professional. The company should be very proud to have him

Cyprus city of dreams absolutely gorgeous hotel friendly staff but very disappointed that we went with grandkids also and teens and really not much for the younger kids…if kids are older a lil more to do but as a family vacation wouldn’t recommend

Very disappointing experience at City of Dreams. The hotel presents itself as a luxury family destination, but in reality several of the children’s facilities were not working, which was extremely frustrating, especially when traveling with kids. The service was also very poor. Staff were unhelpful, and the way guests are treated in the casino is unacceptable. People can apparently be asked to leave based on arbitrary decisions, with little explanation and no proper customer service. For a hotel of this level and price, we expected professionalism, transparency, working facilities, and respectful treatment. Unfortunately, our experience was the complete opposite. We honestly felt misled by what was advertised compared with what we actually received. Very disappointing service and definitely not the experience you would expect from a hotel that calls itself luxury.