Brown Beach Evia Island

Dear Management, we wanted to express that our stay was truly wonderful. The food and the high standard of hospitality are truly commendable. We would like to especially thank Anna at the reception, Marina from the dining room, and Apostolos, while also extending our gratitude to the entire hotel staff. A special appreciation goes to our housekeeper, Rosa, for keeping everything spotless and exceeding all expectations. Best regards, Shimon Navi.

Our experience at Brown Beach Eretria was extremely negative, and what follows describes exclusively what we personally experienced during our stay and what, in several respects, we documented with photographs, videos and written communications. We had made two reservations for three people: one from 1 to 7 September 2026 and one from 8 to 15 September 2026, for a total amount of €3,393.08. We arrived on 1 September after a journey that had started at around 2:00 a.m. Before we were even able to access the accommodation, we were required to pay the remaining outstanding amount. Once we entered the room we had been assigned, we found hygiene conditions that, for us, were absolutely unacceptable: ants in the bathroom, hair in various areas of the room and on the bed linen, paper and dirt on the floor, hair ties/accessories apparently belonging to previous guests, and sheets with stains and hair on them. The condition of the sofa-bed mattress also seemed completely inadequate to us. These are not impressions formed at a later date: we photographed and filmed what we found and immediately reported the problems to the hotel. We were offered another accommodation, but this did not resolve the situation either, because once again we found conditions that we did not consider acceptable. Because of the situation, we decided to leave the hotel and move to another hotel. From that moment on, a significant part of our holiday was spent trying to deal with complaints, communications, refund requests and finding alternative accommodation, instead of being able to peacefully enjoy the holiday that we had booked and paid for. One particularly important aspect concerns the refund. The second week was refunded to us, while the amount relating to the first week, approximately €1,600, was not returned to us. Consequently, despite the fact that we had left the hotel and had not used the entire first week that we had booked, the hotel retained approximately €1,600. We continued to communicate with the hotel by email, asking for clarification regarding the payments made and disputing several points in the responses we received. This review does not contain assumptions about the hotel’s intentions: it describes what we personally experienced and what is supported by the documentation in our possession. We have photographs and videos of the conditions we found, as well as the reservations, proof of payments, communications with the hotel and documentation relating to the refunds. After planning and paying for a two-week holiday, we simply expected a clean room, adequate accommodation and effective management of the problems we reported. Instead, we found ourselves having to leave the hotel, look for another hotel and spend part of our holiday dealing with complaints and refunds. As of today, approximately €1,600 relating to the first week has not been refunded to us. Personally, after this experience, I would not choose this hotel again.

We are currently staying at this hotel, and this is probably the worst food we have ever experienced in a hotel! There is almost no choice at all, and what is available is very low quality. On top of that, we got food poisoning, with a fever and stomach pain. The food is often undercooked and not properly cooked through. There is no soup for lunch, and only one soup option for dinner. The desserts are very disappointing. There is no gluten-free bread, for example. When I asked for some, they brought it in a bag, but when I opened it, there was green mold on the bread! The only positive thing is the proximity to the sea. The rooms are small. As for the water, it is served in the restaurant from a jug and appears to be tap water. Maybe this is normal for French people, as apparently this kind of water and food are considered acceptable here.

We arrived at this hotel as a family with four children, knowing that it as an all-inclusive resort, so we assumed we wouldn’t have to worry about finding suitable food for the children. The hotel is quite remote, so we rented a car in order to get there. Unfortunately, the food is terrible and there is almost no variety. The meals are basically a small table with a few pots of food. There are only two types of desserts, both awful and completely unsuitable for children. Ice cream is available only between 3:00 and 5:00 PM. There are no popsicles, and there is nowhere to buy any either. The water park is open, but only about half of the attractions are actually operating. The food there costs extra, but at least we were able to buy a decent dessert for the children. There are height and weight restrictions for the water slides: a minimum height of 130 cm and a minimum weight of 30 kg. The children are weighed constantly. My 13-year-old son weighs 29.5 kg, and they refused to let him use the slides, even though they are simple, short water slides. It was extremely frustrating for him to sit in the water park and watch his siblings enjoy the slides while he was not allowed to join them. We asked to speak with the manager. We were told that they had left him a message, but after three days, he still hasn’t contacted us. We also asked for an extra blanket for our room three days ago, and we still haven’t received it. Every time we ask, we are told that someone will bring it, but no one ever does. In short, do not come here with a family. This hotel is not suitable for families with children, and it is definitely not what we would consider all-inclusive.

Location: good, and right on the beach. Rooms: Spacious, nice, good showers. Food: Very average quality, same stuff everyday , dry , no chef making omelettes. Pool: very nice. Pool bar: cocktails disgusting, burger was yucky, ice-cream good. Waterpark: awesome. Service: good. Spa: great massages.