Vincci Evereden

Definitely not a 4-star experience — at most, 3 stars. We stayed at this hotel to celebrate my birthday with my husband, and unfortunately, the experience was far from what we expected from a 4-star property. We had booked a Sea View room, but as soon as we entered and opened the window, we discovered a huge tree directly in front of our room, completely blocking the sea view. We complainedof course , and the hotel eventually changed our room. The fact that rooms with this kind of “sea view” are being sold in the first place is unacceptable. We also paid €65(!)for birthday decorations, which included a few balloons, some small “Happy Birthday” signs and a very small cake. We expected at least a little attention to detail. For this special occasion.Instead, the room was not even properly prepared .They didn’t bother to make the bed or arrange the room before putting the decorations in. The indoor swimming pool was another major issue. It is advertised as heated, but the water was freezing. On the first day, I contacted the spa and asked them to check the problem. They told me that it was not their responsibility but the hotel’s, because the spa was operated by an external partner. The following day, after making several phone calls myself, they finally checked it and confirmed that there was indeed a problem but they had no idea when it would be fixed. What was even more frustrating was the complete lack of communication between the spa and the hotel. Whenever I contacted the spa, they told me to call reception, while reception told me to contact the spa. I literally had to act as the middleman between the two departments. Until the day we checked out, nobody contacted me to let me know whether the problem had been fixed or not. Considering how they handled the situation, I doubt it was. The service around the pool was also disappointing. The pool area itself also looked poorly maintained. There were daybeds with torn and worn-out curtains, which is simply unacceptable for a 4-star hotel, especially considering the prices guests are paying. Unfortunately, the food was another disappointment. Both the meals and the breakfast buffet were below average and did not meet the standard we expected. Overall, I honestly do not feel that this hotel offers a 4-star experience. In my opinion, it is closer to a 3-star hotel, and even then, there are several areas that need significant improvement. For the money we paid, the experience was simply not worth it. I would not recommend this hotel, and personally, it would not be my choice for a second stay.

Cretan Spa very good by Maria, full focus on whole corpus

This was our second time at this resort. It was my husband and I and our two girls. We got the panoramic view family suite and it was perfect. 2 twin beds for girls and a separate room with a queen size bed for us. A gorgeous balcony with amazing views. Breakfast buffet was great and the entire property was gorgeous. Can’t wait to go back

Exceptional hospitality and treatments especially the massage deep tissue by Maria

We came for our vacation here and also spent the day at the spa. Maria was an amazing masseuse. It it was the best massage ever.