TUI MAGIC LIFE Marmari Palace

Dovolená v tomto hotelu byla pro nás luxusní, není co vytknout. Krásný , udržovaný areál, výborné jídlo a káva v Coffeehouse, písčitá pláž, prostorné pokoje, usměvavý personál po celou dobu pobytu. Velký výběr bazénů, které jsou stále čisté, přestože v hotelů bylo hodně hostů. Zdarma jsme měli prodlouženy pobyt na pokoji, jelikož jsme odlítali v noci. Za vše moc děkujeme a všem rádi tento hotel DOPORUČÍME!!! Opravdu pobyt stojí za tu investici.

Rezervovali jsme si tento hotel poté, co jsme strávili pár dovolených v Magic Life Sharm El Sheik, takže jsme očekávali podobnou zkušenost i na Kosu. Byli jsme velmi spokojeni s naším pokojem, který byl čistý a velmi moderní, vypadal jako nedávno rekonstruovaný. Bazény byly úžasné a rozmístěné po celém resortu, ale jelikož milujeme pláže, byli jsme zklamáni. Byl to úzký pruh písku s opotřebovanými, nepohodlnými lehátky a plážovým barem, který vůbec nebyl na pláži. Jídlo v Magic Life bylo docela dobré, ale bylo tam nedostatek personálu, nestíhali čistit stoly nebo nosit nápoje. Myslím si, že by zvládli, kdyby měli větší jídelnu. Ve srovnání s Magic Life Sharm byl gastronomický zážitek docela průměrný. Večerní zábava byla obvyklá pro Magic Life. Vím, že snažit se bavit různé národnosti je obtížné, ale připadalo mi, že všechny show jsou určeny pro němce. Šli jsme na show Man vs. Woman v amfiteátru a všichni přestali mluvit anglicky a začali mluvit německy, takže jsme museli odejít do baru. Vím, že to jsou drobné nedostatky a my jsme si i přesto dovolenou užili, ale pravděpodobně se tam už nevrátíme.

GOOD POINTS - Very clean, nice hotel. Staff were great, food is more than adequate and there are plenty of snack and drink bars to keep you going. The sea was lovely and blue and the beds comfy ! Close to the airports so not far to travel and around a 35 mins bus journey into kos town (€4). * Dimitris the gent in the main reception bar is an absolute credit to the hotel. He is so attentive and courteous. Please pass on our thanks to him again ! BAD POINTS - We stayed in room 1147 and all we could hear is donkeys, cockerels and other farm animals every morning. The hotel is next to a farm that woke us at at 4am every day ! The pool is also absolutely freezing which was unenjoyable. I understand the weather affects this but it needs to be heated this time of year .. There is plenty of loose railings and cracked tiles , we was with children that made it very un safe. Also the flooring and tiles all outside are extremely slippy. If your feet are wet or if you wear flip flops you can easily slip. One day the weather was bad so they shut the pool bar due to rain. There was no where to get an ice cream , we asked reception and they refused to open up or help get the children an ice cream. I had to go to the shop in the hotel and spend €7. This is all inclusive , I can’t help the rain but I paid the price ! We can at the very end of the season which I understand the hotel and staff are tired. Overall 6/10 hotel but wouldn’t return.

When we were booking our holiday, we hoped to find a lovely 5 stars hotel. Unfortunately, the holiday turned out into a nightmare. The hotel is in an urgent need of a proper maintenance: various metal parts of the rails, balconies and the pools are pretty rusty; there are missing pool tiles in the pools. It is commonly known that missing pool tiles can create sharp edges that cut swimmers and allow water to seep behind the remaining tiles, causing a domino effect of further damage. We were also shocked by the stink of the sewage in different parts of the hotel and in our room. It was sickening. We can see in the past reviews that this problem has been ongoing for several years and the hotel has not dealt with the problem as yet. Another issue is that nothing really works properly: the kettle once works and then again not, the airco is very loud because it has not been cleaned since ages. As to the food, it is edible, but not of the 5 stars standard. The overal impression is that is is something salty and very oily, usually quite cold. A lot of staff from the restaurant and hotel cleaning cannot speak English, so it is really difficult to communicate with them. Some of them are really rude. The room cleaning has not been done properly. The hotel itself is a beautiful place, a lot of swimming pools, nice views and location. However, very limited or none maintenance has put the level of the hotel very low; the hotel looks like a cheaper resort as if the goal was to give people some accommodation with defects, diluted drinks, a kind of food. We tried to address these points with the reception, but were always explained that the sewage problem is not real, that other guests are happy with the food or that the airco is always loud etc. All in all, we never return to this hotel. As the island Kos is so beautiful, we come back but to another hotel, which is honest about its stars and which is interested in clients, not just fast profit.

The hotel was close to the airport and just a short drive away which was very nice after a long journey. We stayed in the main building and I’m very glad we did as on the last day there was a storm so people had to get soaking wet walking over for breakfast. However, some peoples rooms were on the front overlooking the pool and the night time entertainment went on very late and also it was very noisy with them rearranging tables and chairs so if you go to bed early don’t stay there. We tried to book on to different activities and this was hard. We could only book paddle a couple of times and even then it was 9pm at night no other times. We managed to get on the tennis court for 1 hour but there was no other availability as they prioritise clubs. However, there are lots of other groups which go on and are great. You can go canoeing (no charge) and it’s first come first serve. The water was so clear and we were given life jackets. The food was great, we had a vegan with us who thought there was lots of options at every meal and appreciated the effort they took with making it clear. Drinks were a bit more of a disappointment, cocktails were like soft drinks and the coke was flat so spirits weren’t great either. However the resort was beautiful and there was lots of different pools.