Grecotel LUX®ME White

Pobyt předčil naše očekávání, včetně reality komplexu. Personál byl velmi vstřícný, ochotný a proaktivní. Velmi jsme si vážili trpělivosti při komunikaci a nadstatndartních služeb včetně all inclusive. Máme v plánu se někdy vrátit, nebo minimálně navštívit další z komplexu hotelů Grecotel, vždy skvělá zkušenost. Byli jsme překvapeni milou pozorností, ve formě dortu, k našemu výročí svatby. Hotel můžeme jen doporučit!

Absolutně skvělý resort s výbornými službami, skvělým umístěním a senzačním personálem, který je velmi kamarádský, vím, že je to v recenzích již určité klišé, ale zde je to FAKT, který se nesmí opomenout! Jezdíme zpravidla ve větším počtu osob, ale uvědomila jsem si, že kdybych z jakýchkoliv důvodů jela jednou úplně sama, cítila bych se zde jako mezi přáteli !!!! Velmi ráda bych zmínila zejména neustále usměvavého Nikolaje s jeho humorem a perfektním servisem na pláži, Manuela v Long Beach bar a celý tým v Sunset Lounge Bar. Děkujeme za skvělý přístup a služby a rozhodně DOPORUČUJI a těším se na příští rok!!!!

We had a truly wonderful stay at Grecotel LUXME White, and the hotel exceeded our expectations in so many ways. From the moment we arrived until our departure, we experienced an exceptional level of service, genuine hospitality and personal attention. The entire hotel is beautifully maintained, spotlessly clean and thoughtfully designed. Everything feels exceptionally well organised and carefully considered from the restaurants and menus to the cocktails, activities and services. It is clear how much care and dedication the management and the whole team put into creating a memorable experience for their guests. We would especially like to thank Maria, Giorgos and Vasilis at the Long Beach Bar ( warm greetings to you guys from Hungary 😊👋). Their kindness, attentiveness and wonderful hospitality made us feel especially welcome throughout our stay. The hotel itself is absolutely beautiful, and we appreciated all the little details, the high standards and the care that goes into maintaining the entire property. We left with truly beautiful memories and would be absolutely delighted to return to Grecotel LUXME White in the future. Sziszi & Márk

If you want your day to be ruined every day and get irritated unnecessarily on your vacation to relax this is the trip for you…. Cons: This hotel is not as advertised. The rooms are old and beaten up, the bed is two singles pushed together with some crusty mattress topper put on top. The hallways are old dark and dingy completely ruining the feel of the hotel. Service is absolutely appalling when an issue arises. I have never come across such poor customer service and rude people in my life. reception will lie to you and their managers to save their jobs. We asked for simple things such as taxi to be booked, called by phone was told it was booked, waited upstairs for over 45 minutes for the taxi to come to be told it was never booked and we can’t book over the phone as they had watched us stand there and wait with a screaming toddler … why was I told it was booked then? They knew exactly who we were as when I approached the front desk they said our room number and where we were trying to go. We were staying at the shared swim up pool. There was one excellent server named Michael who worked very hard - he got one day off the 14 days we were there and no one came to even offer a bottle of water. When I messaged reception they told me someone was on their way. No one appeared till an hour and a half later after repeated messaging. The kids disco/entertainment does not begin until 8.30/9 pm at which point a lot of children are in bed. The kids club is a tiny fenced area with hardly anything to do. I asked to speak with the general manager 4 times after finally having enough and he did not come out of his office until i received my check out review and wrote that to which he emailed me. Empty food dishes were left for days around the shared pool to attract bugs and get rained on. If Michael had not been working this would have been a holiday from hell, as you are a decent walk from the closest bar. Our AC did not work the room was boiling hot all night, sweating with no sheets on. They seat you at breakfast forget about you, stand around and gossip - every single morning for 14 days I had to get back up go to the waiters station to ask for some water. If you go in September, mid way they cut the staff by more than 50% which does not cover operational needs, leading to further frustration. Daily, there was a line up of people at reception complaining. Pros: when you arrive the view to the main pool is nice, the Asian has good food. Make sure you book your reservations before you arrive. The town is cute with good dining options (achinos). The sunset bar has good staff and drinks and there is a lady at the Asian restaurant who understands customer service. The takeaway is if you value customer service and a true 5 star - DO NOT GO HERE. This is a 3 star. It’s simply not worth the money, pay less and go somewhere else or pay more and pick a different resort. I have never been so disappointed on a holiday. I wish the advertising had been true as I never would have booked this holiday as it is so far from a 5 star.

This hotel is amazing. Met outside by the concierge, cases whisked off by porter, asked if wanted a drink or if we were hungry. Concierge took us to our room which was a seaview room, very nice, everything you need. If you want seaview request overlooking the shared pool near the water sports as this was best for views, room 611 was ours and it was perfect. Staff are so friendly and all look happy to be there. Food was amazing, booked all the restaurants, the tavernaki and Asia white stood out for us. Book before you go, either download the grecotel app and do it yourself or contact the concierge to book your dining times. Some people were arriving and not able to get the times they wanted. The grecotel app was great. Sometimes we'd order from the sun lounger and had to chase drinks up, the app doesn't always work but staff are walking around taking orders all the time. Beach was great,sea was warmer than the pool, we took out jet skis and the crazy UFO, located at the end of the hotel on the beach. Easy to get sun loungers on the beach and on the hotel terrace overlooking the beach. Harder to get beds around the pool. People do grab the pool beds early , pool policy is that if you get beds before 10.30am then you have to stay with them. The pool guy did take off towels and guests personal belongings if they walked off and left the beds. After 10.30 this doesn't apply. Everything is all inclusive, don't stress when you see prices on the menus, you can order food to the sun lounger, pop in the buffet or sit in the poolside restaurant for a proper meal throughout the day. It's all free. Few people mentioned no milk provided in the rooms, simply request from reception or via the app, we had a huge carton delivered to us. Cocktails are great here, sunset always amazing, entertainment was just enough, Nikoli was lovely every time we saw him, it was not rowdy, not many children, really cant find anything negative to say. Perfect week away for us.