Kastalia Village

Bylo to moc dobre ani se mi nechtělo pryč obsluha byla milá a všechno bylo dobre

We stayed here for a week and this is an honest review. Yes there were works outside the hotel as they were putting new pavement down along the road. No inconvenience this goes on anywhere. Nothing unsafe about it just workers going on about their business and was finished a few days before we left. The hotel room was basic but clean. A hob, microwave, fridge, small freezer and kettle. Basic crockery etc but enough to do basic meals. We made omelettes and toasties in the frying pan. The hotel food is lovely and average priced. Drinks are similar price to all other places we went in the area.We ate their most days. The pool and waterslides are fab, no issues. Our son enjoyed using them everyday. Entertainment is Friday and Sunday evening only and was good especially the greek night. Evenings there is an an air hockey machine and pool table and some small grab machines. We took some board games for the evening as having done our research we knew evenings would be quiet. After spending all day in the sun, the pool and the odd trip we were all exhausted by 7pm so didn't have late nights. The beach is literally a 5 minute walk but too choppy to swim in. A further 10 minute walk takes you too a calmer area with a beach bar and you can safely swim. The area is remote but buses regular and take you into chania or other towns at a small cost. We broke our week up with a trip to the waterpark booked through jet 2 and we booked our own glass boat tour after getting the bus into platanais. This holiday wasn't expensive at all so we can't complain. It was exactly what we wanted, quiet but easy access into other towns. The little shop next door people are moaning about I found great. If you look it probably has everything you need to cook a meal. Eggs, butter, bread, noodles, pasta, sauces, veg, fruit, fizzy drinks, beer, wine, washing up liquid to name a few. If you can't find anything ask the staff and they will help you. Drinks are so much cheaper in there so we stocked up for our room. There's another little shop further down if you go right from the hotel that has a good selection of things. We did go a big supermarket in Chania but didn't buy anything. Eating places are all nice. We also went the black lantern about a 5 minute taxi ride which is well worth the trip, English and greek food and English ran. Food gorgeous. Can only imagine the bad reviews were all expecting a 5 star experience. You need to pay 5 star prices for the expectations you have and book somewhere else. Can't fault the hotel, staff food or location. Perfect for us. Evenings are quiet so bare that in mind. Thank you for a Wonderful stay hotel Kastalia Village. Also a little tip take cat food and mosquito spray deterrent. If you want to cook something in the room bring some condements

Hotel: Kastalia Village Hotel 10th Aug 24th , our stay at Kastalia Village Hotel. My partner, our two children aged 7 and 12, and I arrived on 10 August. As the hotel was advertised as a 3-star property, we did not expect luxury, but we did expect basic standards of cleanliness, safety, and customer service. Unfortunately, our experience was extremely disappointing and distressing from the moment we arrived. We arrived at approximately 2:00am after a long journey. Upon entering our apartment, we were immediately met with a strong sewage smell throughout the accommodation. I went to reception and requested a room change, but I was told to return in the morning. The following day, I spoke to a receptionist who was dismissive and extremely rude. She informed me that the hotel was fully booked for the next four weeks and that no room changes were possible. We later discovered this was not true. During our stay, we reported the sewage smell on at least seven occasions. The hotel staff attempted to mask the odour by pouring toilet cleaner down the drains, but the smell always returned, particularly after showering. The issue was never properly resolved, making it difficult for us to spend time in our room. When we left our room the next morning, we discovered that major construction work was taking place directly outside the hotel. Both pathways leading from the hotel had been dug up, leaving no safe pedestrian access and forcing guests to walk alongside busy roads. This created a significant safety concern, particularly for families with children. There were diggers, cement mixers, forklifts, and other heavy machinery operating throughout the day. The noise and disruption were constant and were never disclosed before our arrival. Between the sewage smell in our room and the construction work outside, it was impossible to relax or enjoy our holiday. The location was also far more isolated than expected. The beach was a considerable walk away and had very limited facilities. Many nearby restaurants appeared to be closed, meaning we had to rely on buses or taxis for most outings, costing our family approximately €25 per day. The hotel restaurant was extremely expensive, charging €9.50 for two ice lollies. The supermarket next door was virtually empty, leaving us with very limited options unless we travelled elsewhere. Although we had booked a self-catering apartment, there was a lack of basic kitchen equipment. We had only three plates despite there being four people in our family. There was no tin opener, corkscrew, enough cutlery, or other essential items required for self-catering. As a result, we were unable to properly prepare meals as advertised. However, the most serious incident occurred on 17 August. My family and I went to the pool area, where we noticed a large group of young girls with numerous inflatables. We later learned these were the hotel owner's daughter and her friends. Shortly afterwards, the owner's wife approached my partner, accusing one of our children of swearing at her. She was shouting aggressively and threatening to have us removed from the hotel. When my partner calmly asked which child she was referring to, she continued shouting and demanding our room number. When it became clear that our child was not involved, the situation escalated further. The owner's wife began demanding that children leave the pool area and was seen waving them away. The owner then instructed the lifeguard to move children away from the pool so that his daughter and her friends could effectively have their own private pool party, despite other guests having paid to use the facilities. The behaviour that followed was shocking. One of the owner's friends became upset after being splashed and pushed a young boy into the pool. The group of girls were shouting, swearing, and directing offensive comments towards other guests. My 7-year-old child was left extremely upset and distressed. The owner's wife then began shouting that the hotel belonged to her friend and that guests should leave if they were unhappy. The situation became even more alarming when one of her friends picked up a knife from the restaurant area and began puncturing and cutting inflatable toys around the pool. My child ran to me in tears, while other children appeared frightened and were hiding behind adults. Throughout the incident, the owner repeatedly stated that if we did not like it, we should leave. We contacted Jet2's emergency assistance line immediately. Unfortunately, no alternative accommodation was available at such short notice, leaving us with no option but to remain at the hotel for the remainder of our holiday. Following this incident, we felt that we were deliberately targeted by both management and certain staff members. Our children were made to feel unwelcome, were prevented from using facilities, and were intimidated throughout the remainder of our stay. One member of staff even apologised to us and stated that management were unhappy that we had reported the incident to Jet2 and intended to make the rest of our holiday unpleasant. As a result, we did not feel comfortable in our room due to the sewage smell, nor did we feel safe or welcome around the pool area. We were regularly forced to leave the hotel and spend additional money travelling elsewhere simply to avoid the hostile environment. I have photographs and videos supporting these complaints, and many other guests witnessed the events described above. This holiday caused considerable stress and upset for our family. Our children became anxious and frightened, and what should have been a relaxing family holiday turned into an extremely distressing experience. This was, without question, the worst holiday we have ever experienced. Given the serious issues relating to accommodation standards, undisclosed construction work, health and safety concerns, and the behaviour of hotel management I would stay away

On looking at the hotel, it looks fair. Basic rooms, nice pools, water slides and a paddling area for younger children. Please bear in mind the rest of the review. Firstly the hotel is poorly stocked for snacks but there is a small shop next door, but this is also poorly stocked, and you need to travel by bus or rent a car to get to a supermarket if your planning on making your own lunches / evening meals only and not using the restaurant on site or the ones close by. There is restaurants close by but only a handful within a 10/20 minute walks, especially with young children they’re not all ideal. The room was basic, we asked reception to fix our air conditioning which was inadequate, nothing done in 2 weeks! Constant warm air. A family of 4, and we had a double bed, one single bed and a small chair which my other child couldn’t lie flat on due to how short it was. We had clean towels every few days, beds on a two week stay where changed twice. Cleaning was basic, lots of dust and build up under beds and chairs around the apartment. Could do with a deep clean. The drains stench was awful, and we had to buy cleaning products to help with the smell, as it was making my children feel sick. On speaking to other holiday makers this seemed to be the norm throughout the hotel. Lots of stray cats around the hotel, lots of kittens, and a lot looking unwell. Where they tended to stay on the path towards the water slides there was lots of diarrhoea on the floor where the unwell cats has been for a couple of days until one holiday maker took a few to the vet. Not many returned and the faeces on the path died down. On a Friday there was a “Greek night”, which lasted one hour. Then on a Sunday a singer for 2 hours. So 10 nights in 14 there was absolutely nothing on at the hotel. The hotel every evening was dead as nothing to do, people clearly went out or sat in their rooms. Kids were discouraged to play during the evenings due to noise of laughter, but encouraged to spend money on the games. We were over charged on our lunch at the hotel, and prices for the same meals fluctuated, again seems like a common occurrence, from speaking with other holiday makers during our stay. Our last day, which literally wrecked our whole holiday was the straw which broke the camels back. The owner brought his family to the hotel for a family party. Our children were discouraged from going into the pool and playing on their own floatys. If any of the children splashed they were shouted at. I managed to speak with one of the Greek relatives who initially came to apologise for the owners wife / girlfriend’s behaviour and blamed their poor English in not being able to communicate this effectively. (I thought that was the end of it, but it wasn’t). The aggressiveness and shouting continued towards many families. Myself and other holiday makers were shouted at trying to ask the owners wife what was up. She wouldn’t say but shouted in our faces, and continued to shout “do you know who I am!” I cannot express enough how mortified I was of everything that went on, and how poorly paying holiday makers where treated by the owner and his family. His wife / girlfriend in anger even went and got a knife and stabbed the floatys! This scared the children and myself, as I was unsure what type of people where actually around my children, as they where not paying customers booked in and just wandering around the pool and shouting and stabing floatys with knives is not normal behaviour. She also thought it was okay to film children from the hotel in and around the pool when shouting at them! This was a major safe guarding issue. The owner didn’t care and only wanted to know families room numbers to kick everyone out! Not only thinking it’s normal behaviour to walk around the pool with a knife. I’m totally depleted about the whole experience. I don’t over expect with a 3 star hotel, and basic is good for us usually, and the pool and facilities ie: slides are good for kids, and I would have made do with the other issues I’ve expressed earlier in my review and not mentioned if it wasn’t for the traumatising experience on our last day! It was just a horrendous end to our 2 week family holiday which we saved all year for and I feel it is only right people who save to come on holiday, and are looking at this hotel are properly informed, as this isn’t what I’d expect from a hotel and a family holiday!

A lovely stay at Kastalia village, room 177 huge 2 bed with 3 balconies, 2 bathrooms and big living space. Ideal. Clean and modern throughout, a very comfortable stay. Not much to do locally unless you taxi to kolambri (scuse spelling) which has a lovely beach and lots of places to eat and drink. (Taxi €10 and 5 min drive max) Kastalia Village itself with 3 pools, ample playgrounds and other things to keep kids entertained. Nice pool bar/restaurant and a few decent places to eat within walking distance. Would recommend but I think a hire car even for a couple of days would add to the holiday to get out and about.