The Royal Senses Resort, Curio Collection by Hilton

Krásné prostředí, famózní dezerty jak z francouzské cukrárny. Přístup k nám jako k hostům byl perfektní! Všichni byli velice milý. Krásné moře a bazény. Dostali jsme dokonce upgrade, který nás velice mile překvapil. Vila s bazénem je úžasná pro děti, tak i pro nás. V aquaparku bylo jen pár dětí. Nikde nebylo přelidněné. Skvělá dovolená! Filipovičová

Vše podstatné podle Hilton standardů v tomto hotelu funguje, přestože byl otevrěn na začátku června. Důvodem je propojení se sousedním hotelem, neb mají stejného majitele. Personál je maximálně vstřícný a dělá maximum možného. Za stavební nedodělky a problémy z toho vznikající nemůže. Pokud se je podaří odstranit během zimy určitě přinese zvýšení komfortu především u delších pobytů. Při prodlouženém víkendu vám nevadí, že vnitřní bazén je bez vody, chybí odtokový žlábek ve sprše, která nemá správný sklon pro odtok vody, pokud byste však zde měli trávit týden a zaplatit přes 1000 euro za osobu, už si položíme otázku, udá cena odpovídá kvalitě ubytování. Zatím ne. Druhá sezóna též rozhodne, zda invaze hostů z druhého resortu ( poznáte je podle modrých osušek) ke dvěma 75 m dlouhým bazénům se slanou vodou bude tak intenzivní, že budete mít problém si najít lehátka u bazénů. Další nevýhodou je vzdálenost k moři. Musí vás tam vozit, neb je až za rušnou silnicí a je to pláž toho druhého sice kvalitního ale horšího rezortu. Další věc, kterou na žádných fotografiích neuvidíte je dým a vůně jehněčí z hotelové restaurace a la carte, která se specializuje na grilovaná jídla. Aby vše bylo na večer připravené začínají grilovat brzy odpoledne. Fouká- li větřík od moře kouř je všudypřítomné neb kuchyně je v nejnižší části rezortu a pokoje nad ní. Intenzita kouře jedno odpoledne byla tak vysoká, že jsme nemohli mít otevřené dveře na terasu. Hotel nemá vlastní auta na transport na letiště, díky tomu se vám může stát jako nám, že recepční nezavolá na domluvený termín taxi službu. K vybavení pokojů, měli jsme family suite o velikosti 40 m2. Pro dvě dospělé osoby vyhovující pro rodinu s dvěmi dětmi i díky nepraktické dispozici pokoje velmi omezující. Je vidět, že došlo ke změně projektu, pokoje mohly být o 15 metrů větší a nemít tak umyvadla za postelí. Příští rok se sem vrátíme je to ideálním hotel na prodloužený víkend, pokud pobyt platíte Hilton Honors a jste Gold nebo Diamant member se zajištěným upgradem. Jinak ne.

Excellent hotel !!! been there for three times and look forward to going there again. high level of service, food, facilities and everything. Highly recommended.

This summer was our third stay at this hotel, and we keep coming back because we genuinely fell in love with this place from our very first visit. It has been lovely to see how much the hotel has grown and how many more guests are now discovering it. At the same time, on our third visit we did notice that in some areas the quality has slipped a little. We completely understand that growth brings changes and that costs are increasing everywhere. However, when guests return year after year, they do so because they have come to know and appreciate a certain level of quality, service and attention to detail. We really hope the hotel takes care not to lose those standards as it becomes bigger and busier. Loyal returning guests should still be able to experience the quality that made them fall in love with the hotel in the first place. For us, the absolute highlight remains the beach. Everything there is exceptional. The atmosphere, the music, the food and especially the service make it feel incredibly special. A very special mention has to go to Vasilis, the Beach Manager, who is truly outstanding. The way he welcomes guests, remembers people and makes sure everyone is looked after creates exactly the kind of personal and exclusive experience that makes you want to return. His attention to detail and genuine hospitality make a real difference. We truly love this hotel and want to continue coming back. Seeing it become more successful is wonderful, but we hope that as it grows, the quality grows with it rather than being compromised. What made this place special from the beginning is worth protecting.

We first visited Royal Senses in 2022, when our daughter was just 5 years old. Four years later, at 9, we returned as a family and it was so special to see her enjoying the resort all over again, this time with a few more years of memories and a much bigger personality. Our first stay had left such a lasting impression on us that Royal Senses was always somewhere we wanted to return to. Coming back this year felt a little like revisiting an old favourite, but creating a whole new set of memories together. Our daughter absolutely loved her time at the resort. One of her favourite things was the “Almost Colada” (alcohol-free) cocktail, she thought it was fantastic and it quickly became her holiday drink! The room was just as good as we remembered, super smart, clean and comfortable. And beautiful sea views to greet you each morning. Although there are lots of families at the hotel in peak season, I would not consider it noisy at all. There's an adults only pool near the spa area for those looking for a little more tranquility. This time we took a day out to Rethymno, which is just a short journey away in a taxi and is worth a look. We also revisited the village of Panormo which is even closer and is a lovely Cretan village nestled on the coast. One of the moments that really summed up the wonderful service was our arrival this year. We arrived late and were worried that we might miss dinner, but the staff kindly kept the buffet open for a few extra minutes so our family could eat. After a long journey, that small gesture meant so much to us. It was such a warm welcome and immediately reminded us why we had wanted to come back. From the beautiful surroundings to the food, atmosphere and, above all, the genuinely friendly and caring staff, we had another amazing family stay. It’s quite special to be able to return to the same place some years later and see your child enjoying it in a completely different way. In 2022 she was 5, this time she was 9 and Royal Senses has now been part of some very happy family memories at both ages. Thank you to everyone at Royal Senses for another unforgettable holiday. We arrived as returning guests and left already hoping we can return again. Here’s to making even more memories and hopefully enjoying another 7 days at our favourite Cretan escape.