TUI MAGIC LIFE Plimmiri by Atlantica

This place is the perfect family get away. Amazing place! The staff are so friendly and approachable and cannot do enough to help. There is a large selection of foods to choose from which are all of the highest quality. A special shout out to the lifeguards, Felicia and Marcos to name a few. The water park is second to none and are policed to the highest quality by the life guards. Their diligence, communication and consistency make it a safe place for younger children. Thank you all for a wonderful experience.

I’m always very skeptical of these holiday makers who leave poor reviews. You get the sense that they find the worst in everything and enjoy just having a moan. So take a pinch of salt. But..and oh my word But! This hotel claims to be a 5 star. It’s a 2 star and that’s purely for the surrounding beauty. The beach is very nice. Not stunning but the water is clear and warm and we managed to get a sun-lounger no problem. The apartment was very nice too. Clean and modern. This is where it ends unfortunately. The beach and the apartment. Literally everything else is a throwback to the 1980’s. The staff are beyond rude. So many staff and so many situations, that it’s just too many to mention. The pillows were so hard and plump that we couldn’t sleep. The next day we asked for a couple of flatter pillows and we’re told we had to pay €15 per pillow per day. Unbelievable. No attempt to look for an alternative for us. The family had to fold towels to use as pillows to sleep. We have 2 boys and myself who have an allergy to gluten. It’s coeliac so we get violently sick. When we entered the restaurant for breakfast, lunch and dinner, almost everything was off menu. I and my two boys have eaten like a squirrel for the entirety of the holiday. Breakfast for example consists of a GF Madeira cake and stale bread. You can’t get it toasted. Dinnertime: Chips, pasta, bread, ANYTHING- all of bounds. Me and my poor boys hardly ate.! The chef came out to tell us that he can’t guarantee anything is gluten free. He said if we want pasta we will need to book half hour before. Dinner options were chicken, rice, potatoes- that’s it!! Almost everything has gluten. Even the salmon. Chips. Everything! There’s no dessert options. None. Not one. When I asked about Gluten free, there was not one waiter or waitress who knew what it meant. “No lactose?” Was the common response. But wow! The chef. Wow! He was insanely rude. Beyond dismissive and contemptuous. “We have a 1000 guests - we can’t think of everyone” Absolutely flabbergasted. We’ve saved hard for those holiday and we can barely eat. There’s a trattoria by the sea. The lunch was so much better than at the main hotel. We had actual options. We didn’t feel like lepers. But again. Where do they get the staff? They are so insanely rude it shocks you. My boys wanted ice cream. We asked a girl if it was GF. she said she didn’t know, but refused to show me the tub so I coujd see the ingredients. Time and again…”no” I gave up, and left. I told my wife that I might have encountered the rudest person I’ve ever had the misfortune to meet. My wife had to check it out for herself - she soon returned to the table empty handed with “NO” ringing in her ears. The girl refused to show us the label on the ice cream tub to see if it contained gluten. It’s so head- scratching. We are never rude. Always polite and yet the staff were so unpleasant. This is a 3 star hotel (at best.im being extremely generous) masquerading as a 5 star. Abysmal service, dreadful manners, hostile staff, appalling food options. Don’t get us started on the evening entertainment which is hilariously poor. AVOID AVOID AVOID!

Just returned from a week at the hotel and the whole family thoroughly enjoyed the experience. I highly recommend this hotel for families with kids of any age. My children are 9 and 13 but I could see the hotel really looked after families with younger children. Location - it's located in South Rhodes away from the crowds - everything you need is at the hotel but Lindos is 30 minutes away if you want something extra. Atmosphere - the atmosphere is great everyone seemed to be enjoying themselves and no one seemed to interfere with anyone else. Rooms - modern design and everything works properly - would've liked some more UK TV sports channels but that's a minor issue Value - I think overall it's good value, the food is excellent and the drinks are available in multiple locations. Food - the food was great, no complaints from anyone in my normally fussy family with different choices of restaurants if desired. The coffee shops are great as well. Cleanliness - the outside areas are perpetually cleaned and the rooms are cleaned daily to a high standard. The cleaners are also really polite. Service - every single staff member seemed to go out of their way to help, very impressive, the management should look to ensure staff are recognised as much as possible as they really do make the stay more enjoyable. Amenities - there is an excellent choice of pools with the addition of a small water park. The beach is good and well maintained and there is always a sunbed available. Shoutout to the buggy drivers who not only drop your luggage to and from the room - they are also happy to drop you from place to place around the hotel if desired - honestly I was really impressed with their attitude. One small comment would be to improve the communication regarding what is available on a daily basis - there is so much information it's hard to digest - so maybe a hotel app would work well as I only really worked it all out by the end of the holiday. Finally the TUI reps were really helpful and friendly. I like complaining but can't think of anything to complain about for this hotel.

I left Magic Life Plimmiri feeling disappointed because the hotel didn't live up to the standard I expected from a 5-star all-inclusive resort. Being an avid traveller and staying in lots of other 5-star resorts, this has by far been the poorest. One thing that stood out straight away was the lack of cleanliness around the pool. Throughout our stay, I didn't see anyone collecting the empty plastic cups or straws left behind by guests. As it was often windy, they were blown all over the pool area, leaving it looking untidy for much of the day. The buffet restaurants were another let-down. There was no table service for drinks, meaning you had to leave your meal to queue at the drinks stations. Around breakfast time, staff were mopping the floors while guests were walking through to eat. Although there were a few wet floor signs, the floors were still extremely slippery and didn't feel safe. I saw a number of travellers slipping on them. Although the hotel is advertised as being family-friendly, we found that many of the organised activities had a minimum age of 16. This meant there was much less for families with younger children to enjoy together than we had expected. The alternative was to put the children into the kids' club, but that defeats the purpose if you're looking to spend quality time together as a family on holiday. As my children are 12 and 14, they just wanted to join in with a few of the games, but as mentioned unless it was advertised as ‘family’ they weren’t allowed. The one football there was only 3 over 16’s playing with a member from the animation team and about 15 other children outside watching as they weren’t allowed to join in. Booking one of the speciality restaurants proved far more difficult than it should have been. After eventually getting a reservation, we found plenty of empty tables, so it was hard to understand why it had been so difficult to book. The meal itself felt rushed, with courses arriving one after another without any break in between. Staff also started clearing plates before everyone at the table had finished eating, making the whole experience feel hurried rather than enjoyable. The accommodation was also disappointing. The rooms felt tired and dated, and the level of cleanliness was below what I would expect from a hotel advertising itself as 5-star. Not even a shaving plug in the bathroom, which we have never not had in the past. Meaning my husband could not plug in his shaver and we couldn’t charge our toothbrushes. Unfortunately, the customer service didn't improve our impression. Several members of staff came across as unfriendly and unwilling to help. It also appeared that guests who spoke German received a warmer welcome and better service, which left us feeling overlooked during our stay. Especially the water sports staff, they were rude and did not ignorant. Particularly the lady who wears that pink lipstick on her lips and eyebrows. However the animation team were all friendly and approachable. There was a lot of Germans there and as an English family we were seen as below them. They got served first, talked to in a nicer manner and priority. 80% of the Germans just push infront of you when you are queuing, and then strangely can’t understand you when you say there is a queue. As an English family we have high morals and treat everyone with manners and respect, unfortunately this is not the treatment that was reciprocated. Overall, the hotel has some lovely surroundings, but the service, maintenance and overall guest experience didn't justify its rating. Between the poor customer service, lack of attention to cleanliness, limited activities for families to enjoy together, and disappointing dining experience, it wasn't the relaxing family holiday we had hoped for. Unfortunately, I wouldn't choose to stay here again.

We were extremely disappointed with our stay at Magic Life Plimmiri. Throughout our holiday, it felt like German-speaking guests were treated much better than everyone else. The rooms were very dated and not as clean as we expected. Our wardrobe door was hanging off its hinges, which should have been repaired before guests arrived. We've stayed in 4-star hotels that were much cleaner and in far better condition. For a hotel of this standard, it was very disappointing. The staff were often rude, unhelpful, and inconsistent. At the bar, I asked for a milkshake and was told they had finished. Moments later, a German-speaking guest asked for the same thing and was given a milkshake without any problem. We also struggled to get a booking at one of the speciality restaurants. After finally managing to get a reservation, the restaurant was almost empty, making it even more frustrating that it had been so difficult to book. Despite there being very few guests, we were made to feel rushed throughout the meal. Staff encouraged us to eat quickly and leave, and one member of staff even took my nephew's plate while he was still eating. We were served and finished three courses in just 35 minutes, which completely took away from what should have been an enjoyable dining experience. Another concern was that staff mopped the floors around the main restaurant and central walkways between approximately 7:00 am and 9:00 am, when many guests were heading to breakfast. The floors became extremely slippery and felt like a serious accident waiting to happen. It would make much more sense to do this before guests started using the area or after the breakfast rush. The pool area was also poorly maintained throughout the day. Empty cups and straws were left lying around the pool for long periods, and with the strong wind they were blown everywhere. There didn't appear to be anyone regularly collecting them, which made the area look untidy and neglected. For a hotel claiming to offer a premium all-inclusive experience, we were also surprised that there was no waiter service for drinks in the restaurants. Guests had to leave their meals to queue for drinks themselves, which took away from the dining experience. On our last day, we went to the snack bar to get something to eat before our journey home. We were told there were no cobs available, even though the snack bar was still open for another hour. We explained that we were leaving and just needed something to keep us going until we travelled, but the staff simply said no. It was only after asking to speak to the manager that, suddenly, a box of ready-made cobs appeared. Clearly, they were available all along. A member of staff called Caria at the beach was particularly rude when we asked about the watersports. Rather than being helpful, she made us feel like we were an inconvenience. Overall, the customer service was poor and left us feeling unwelcome. Based on our experience, it appeared that German-speaking guests received preferential treatment. If you're not a German speaker, don't expect the same level of service. Between the poor service, dated rooms, lack of cleanliness, rushed dining experience, and inconsistent treatment of guests, this was not the 5-star holiday we expected. Sadly, we won't be returning and cannot recommend this hotel based on our experience.