TUI SUNEO Tsilivi Admiral

We booked this hotel as a last minute all inclusive deal with Tui. Reading the reviews leading up to our holiday we had high hopes. Upon arrival at reception two members of staff were sat chatting and did not acknowledge us until we asked to check in. Greeting was a little frosty and was made to feel not welcome. Female member of staff checked us in and simply gave us our key card which was in a tatty used paper key holder along with a print out of information about the hotel. Nothing was explained to us at check in regarding dining times, pool towels etc. The same female member of staff walked us to our room, walking through the hotel at around 10:30pm and the evening entertainment was on. We were guided down some steps and along what I can only describe as a dirty alley way with dirty water puddles and what felt like staff quarters. I instantly was not happy, opening the door to the room it was dark, dated and dirty and also a family room which I had not booked. The noise from the evening entertainment was very loud as stage was right outside the room. I requested a room change there and then to be told they had no other rooms until tomorrow morning. Having read a few other reviews this seems to be a regular thing the hotel does to guests, placing them in the basement for the first night. We returned to reception to complain and was told the hotel is full tonight so return in the morning after 10am for a new room. We were told if we had arrived earlier in the day we could have had an updated room, I was unsure why a later flight time should affect the type of room you are given. We accepted there was nothing more we could do and went to bed. To also note the patio door did not lock on this room so felt a little unsafe sleeping and leaving the room unattended. Next morning we went to reception after 10am and was told our new room was ready. A lovely female member of staff who may have been the manager walked us to our room, chatting and telling us all about the hotel and area. Our new room was on the second floor in block D, updated, cleaner and had a pool view. We were just glad to get out of what could only be described as a dingy basement. Our new room was still not perfect and had a strange smell of vinegar and drains in the bathroom for the whole week however we were happier. Onto the pool area, they were both kept clean, organised and new sun loungers and umbrellas were lovely. The only gripe we had was the pools were both concrete and were rather rough on your feet. There is also a problem with wasps throughout the day, resulting in having to cover your drinks or they would surround you, this I know cannot be controlled by the hotel but useful to note. They also have two different types of music playing all at once round the pools which we found slightly irritating. The restaurant was clean and tidy with attentive staff clearing tables quickly. It however had more of a feel of an in and out style canteen than somewhere you could sit relax and enjoy a meal. Breakfast and lunch were the better of the three meals and found the food to be a little repetitive and not often hot unfortunately. We ate out two nights just to eat something different. Soft drinks were self serve both in the restaurant and around the pool. Tasted of cheap quality and watered down. Alcohol options were also a little limited on the all inclusive side. Area/resort around the hotel is pleasant and a short walk into the main part of Tsilivi which is lined with bars, restaurants and a great mini golf course. We overall had an alright stay at this hotel however don’t think we would return due to the initial poor impression given and would definitely give it a 3 star rating rather than a 4 as advertised.

Had an amazing holiday here. I travelled with my partner, 11 year old and 1 year old daughters. My 1 yr old is hard work so we were unable to eat out in the evenings which was fine because the food in the hotel was great so I didn’t feel like I missed out. The rooms are nice, beds are comfy. TVs you can cast to your tablet which means you can watch what you want (Toy Story for my 1yr old). This was a life saver! And the wifi is good so you can stream with no issues. I requested a ground floor where it was quiet. They gave me a ground floor in block C and it was perfect. You can still hear music from the nearby pub but it didn’t cause us any problems. Overall a great holiday. Would love to return

Hotel is very nice, very clean, beds are comfortable drinks good, entertainment team are superb and so friendly, but shows are repeated. So if you stay for two weeks … It’s boring !! staff very nice also. Now come my bad bits. No hand rails for older people to get in and out of the pool. None on steps either. 1 lady fell while we were here bruised her face badly, health & safety needs a look, Excellent menue of food I must say but it’s not hot. they put out cold and expect the heated bulbs to do the job. We did tell George and the tall nan in black who just stands by the door most of the time doing nothing while the amazing staff do all the work. You need a microwave here ? “Why came the short reply ! So I can warm my food up. They didn’t like it at all !! But it is needed And I got fed up of the smiling lady. Every day. We used to go out the other door just to avoid her same saying. With her smile 🙄 would we return. No sorry

I had the pleasure of spending 7 wonderful days at Admiral Complex in the lovely village of Planos, on the beautiful island of Zakynthos. Greece itself is an amazing place, but it was the people and the atmosphere of the hotel that made this holiday especially warm and memorable. I would especially like to highlight the food. I have been to Greece before and have tried quite a lot of local cuisine, so I can honestly say that the chefs here are truly masters of their craft. Every dish was prepared with care — tender, juicy, delicious, and never too heavy. I was particularly impressed by how well the meat and fish were prepared. Even foods that are very easy to overcook and dry out, such as turkey, chicken, and fish, were always tender and juicy. And the carbonara deserves a special mention — I think I will be remembering it for a very long time! I also cannot leave without mentioning the wonderful staff. After seven days, you really begin to notice when people genuinely care about their work. There was always a smile, politeness, attention, and a willingness to help. From the bottom of my heart, I would like to thank Mrs. Tamara, Yulia at the bar, and the indispensable Tatiana. Thank you for your kindness, warmth, and for making my holiday so pleasant and memorable. I will remember these evenings, the delicious food, the white wine, the wonderful service, and the atmosphere that made me feel comfortable every single day. A huge thank you to everyone at Admiral Complex for these seven beautiful days in Greece. These memories will keep me warm for a long time — at least until the beginning of the new season. I will definitely look back on this place with a smile. Thank you so much for a wonderful holiday!

Fantastic stay in Zante! So, we just got back from beautiful Zante. We stayed at this hotel and were pleasantly surprised by how nice it was. The rooms were a good size, and we were situated on the 2nd floor with a view of the pool. The rooms were very clean with fresh towels every day and shower gel provided. There are two pools in the hotel, one a bit quieter than the other. We managed to get a sunbed with no problem, though we did find that some were in the shade during most mornings. The staff were lovely and very friendly. The entertainment was actually quite good—better than some 4-star hotels I’ve been to! The food was fantastic: fresh, with plenty of choice. We never went hungry; in fact, we overate because it was so nice! Drinks were good, too. As for location, you are near bars, restaurants, and the beach is within a five-minute walk. You can also head to the main strip, which is about a ten-minute walk away. I would definitely not hesitate to return to this hotel. Thank you to Tamara and her lovely team—keep up the great work!