Pan Pacific Orchard

Krásný, praktický pokoj se vším, co si jen můžete představit. Hotelový servis na nejvyšší úrovni. Postele příjemné, vybavení kávovarem a porcelánem samozřejmostí. Pokoje má i balkónek s výhledem do atria hotelu. Kousek od metra a velkého shopping mall, kde můžete nakupovat nebo jíst.

We’ve reviewed the Club Room experience on an earlier stay but this time we want to say how great the hotel was when I became suddenly unwell. They provided good advice about how to access emergency medical care, advised the airline we would not be travelling that evening and arranged for my husband to stay in our same Club Room for the extra 3 days while I was in hospital. The Club Lounge attendants were concerned for both of us and everyone was very helpful and kind. It’s a measure of true hospitality that they made a difficult experience easier.

Exclusive architectural landmark, nice pool area and laid-back rooftop bar…

I had previously stayed at Pan Pacific Orchard Singapore and absolutely loved it, which is actually why I chose to return. Unfortunately, this stay was a very different experience and, overall, left me extremely disappointed. I chose the hotel expecting the same level of service, comfort and attention to detail that I had experienced on my previous visit. Sadly, that was not the case. One of the first issues was the location of my room. I requested to be moved to a quieter area away from the lift, as I wanted a more comfortable and peaceful stay. Unfortunately, Nim at reception was not particularly willing to assist with this request. I found the interaction disappointing, particularly given that I had previously had such a positive impression of the hotel. The room itself presented another significant problem. There was a persistent and unpleasant foul odour coming from the bathroom drain. The drain was cleaned after I raised the issue, but unfortunately the smell returned the following night. Because the room was relatively small, the odour was noticeable even from the bed, making the room genuinely uncomfortable to stay in. The pool remains beautiful and is still one of the hotel's highlights. However, the experience around it was disappointing. There were consistently insufficient lounge chairs and places to sit, making it difficult to properly enjoy the area. The pool bar was open, but there was frequently no one available to serve. On several occasions, we were told that staff had gone downstairs to get food. For a hotel of this calibre, that level of service simply isn't what I would expect. The Club Lounge was another major disappointment. Having experienced the hotel previously, I expected something polished and sophisticated. Instead, the lounge felt rather tacky and lacked the sense of exclusivity I would associate with a premium hotel lounge. Guests were permitted to enter wearing gym attire, and service was extremely slow when ordering drinks. The overall experience felt far below what I had expected. I do want to acknowledge Natalie at reception, who was exceptional. She genuinely listened to my concerns, showed understanding and was extremely helpful when I ultimately decided to move to another hotel. Her professionalism and willingness to assist stood out and were greatly appreciated. She was a real credit to the property. What makes this experience particularly disappointing is that I had stayed here before and loved it. I returned because of that positive experience, so to leave feeling this dissatisfied was genuinely unexpected. Pan Pacific Orchard is a beautiful property with a lot of potential, but during this stay, the service, room experience and overall attention to detail simply did not match the standard I had previously experienced—or the standard I would expect from a hotel of this calibre.

​I had a very relaxing and rejuvenating Total Wellness Spa Package with May Li. The full body scrub left my skin feeling amazingly smooth, refreshed, and completely renewed. May Li's massage skills improved my shoulder pain and movement significantly, and the facial was so soothing I even fell asleep! It was a truly beautiful, relaxing experience from head to toe. I would highly recommend May Li!