Gran Hotel Bali

Although it looks impressive on the outside that’s where it all ends for this hotel sadly. For us, it all began when we were met with the rudeness and hostility of the reception staff on arrival. This continued throughout our stay. We only stayed B&B and breakfast was the worst we have ever had in an all inclusive hotel. ( and we have been to a lot!) Cold and tasteless. We spent most of time queuing for the fresh orange juice machine. Rude Spanish people would just push in front. Breakfast was supposed to be until 10:30 but they shut the doors and begin to clean up and put food away around 10am so make sure to get there early. Also, if you leave it late, there will not be any tables. If there are they will be piled with dirty plates. Rooms are small, dated and dirty. Tiny shower gels/shampoo in a paper packet. And a tiny hairdryer that’s more like a small fan. You would expect a higher standard in a 4 star hotel. Sky view bar is 18 euro each. We didn’t bother as didn’t think it was worth 80euro for the four of us. Viewing platform was 5 euro. Both of these must be booked in advanced. Pool was shut at least once everyday while we were there as someone pooed in the pool. When you check out, you have to give your room key which means you cannot get access back into the hotel or buy food and drinks as they ask you for your room card for everything. We were given a courtesy room, but this was a room of someone who had just left and left all their rubbish and dirty towels behind. Not great when you want to “freshen up” The hotel is an hour walk from old Benidorm town. 12 euro for a taxi. Please take my advice , book somewhere else!

It’s poonot even worth going into cause makes me mad

Hotel looks great but thats all. We got stuck in elevators 3 times in 5 days. They say that they have Wifi available but thats not true. Their answer is always going to be the hotel is full and thats why Wifi doesnt work. Dishes in restaurant are dirty every single time. Every third or fourth one looks like it wasnt cleaned at all. They selectively accept the dress code for lunch, 20 peolple in bikinis are allowed but my wife with dress over bikini wasnt allowed to enter. Its not worth the money.

Currently staying at the Grand Bali. Overall, I would say it’s more of a 3-star hotel. Our room was fairly modern, although the shower flooded because the screen isn’t large enough. A shower tray or a bigger shower screen would definitely help. If you’re travelling with children, be aware that the pool rules are extremely strict. Don’t waste your money buying a small float, as even a small swimming ring isn’t allowed in the pool. The lifeguards are also very rude and constantly whistling at guests for minor things. I completely understand the need to keep everyone safe, but the rules here feel excessive compared with other hotels I’ve stayed in. The poor kids can hardly have any fun in the pool. The lifts can also have quite long waiting times during peak periods. We were staying on a B&B basis, and the breakfast was okay, although nothing particularly special. Unfortunately, we won’t be returning to this hotel. The main reason is the attitude of the lifeguards and the overly strict pool rules, which really took away from our experience. Safety is important, but there needs to be a balance so that guests, especially children, can actually enjoy their holiday.

Absolutely fabulous and fantastic