Hacienda del Mar, Hotel Member of Meliá Collection

We know the area well and had often stayed at the Don Pepe, a sister hotel, which was closed for refurbishment. So we booked and were delighted with our choice. Many of the staff were with the Kempinski before Melia took over but their enthusiasm and expertise had not dissipated. The new managers were abslutely spot-on. Highly professional, always "visible" and clearly concerned to beat what was already a high standard. No hotel stay of any length is without the odd problem but anything we mentioned was dealt with immediately. We made a couple of suggestions for the future and were confident that they would be actioned. We were there for 2 and a half weeks and have booked again for even longer later in the year. We found a friend at the Benibeca Boutique. Stephen Jaundrill is a great personality and brightened every day with his warmth as well as stocking some great merchandise in which his pride and depth of knowledge were impressive. The Hotel isn't cheap but it's worth every euro.

Hacienda Del Mar The hotel is just a short taxi ride from Estepona, where you'll find a huge choice of restaurants, bars, and shops There are two on-site restaurants. We didn't try one of them as the menu didn't particularly appeal to us. The other, Negroni, is where we had lunch on most days. It enjoys a wonderful setting, and while the menu wasn't entirely to our taste, we always found something enjoyable and appreciated the relaxed atmosphere. The position of this restaurant is amazing and although it’s within the hotel grounds it’s literally on the beach. The grounds are beautiful, with plenty of sunbeds, several pools, and lots of space to relax and sunbathe. ✔️ We stayed in a very large suite with panoramic views, the room was outstanding. Breakfast reminded us a little of the main restaurant at Don Pepe, everything fresh, beautifully presented and served on the amazing outside patio area. Would we stay again? The answers, YES! as long as we had the same room. It was also nice to see two familiar faces, Helvia and Abel, both of whom were in their usual positions and as always, ready and willing to assist with anything and everything. Most evenings we took a taxi into Estepona. The fare was around €10 each way, and we typically spent between €100 and €150 per couple on an evening out The hotel has taken on many staff from the former Kempinski Hotel. Some did not appear to be quite as polished as the team we were accustomed to at Don Pepe. However, as the hotel has only been under Meliá's management for two months, we're sure there will be many improvements and refinements over the coming months and we are truly looking forward to our return visit in September. Following this stay l will update you all with another review and I’m sure I will be reposting that there will have been many improvements under the GM Celine who was extremely helpful when making our original reservation, no doubt we will make contact and meet up with her on our September Visit.

We had an amazing stay at the recently refurbished hotel. From the moment we booked, we had Abel, one of the managers, get in touch and offer us his welcome to the hotel. He was available and assisted us throughout. All of the staff are extremely friendly and welcoming. We had an amazing room, which was immaculate. The cleaning team were fantastic and so friendly. Stopping to engage with our daughter on every visit. We had an amazing 10 days and could not recommend the hotel, team and facilities highly enough! 5 stars!!!

I stayed here with my partner and 3 year old daughter from the 8th-11th May and I can not stop thinking about this hotel! It is expensive but it is worth every penny! My daughter had an unfortunate accident during our stay and cut her head open and within minutes staff were available to administer first aid. Abel the guest service manager went ABOVE & BEYOND to assist our family. He personally drove us to the hospital and collected us to take us back to the hotel, once back he arranged champagne on ice, dessert and a fruit basket to our room with a teddy for our daughter! He also assisted my partner with finding a way for him to watch a football match when it was not being shown on TV. A pool attendant (I am sad to not remember his name) administered first aid calmly and promptly and was a pleasure everyday to help us around the pool, bringing us sunbed cushions and laying towels as soon as we arrived to the pool. He often chatted to my partner about football and martial arts around the pool, he is very personable and also a credit to the hotel. The ladies at kids club also came and found us at the pool to see how our daughter was as she visited everyday to do activities with them. They are very polite and did arts & crafts with her very patiently as she is shy. ALL staff are polite and you really feel you have the best service Spain has to offer, all staff greeted you as you pass. Rooms are very modern and exceptionally clean, there is twice a day housekeeping so upon returning from dinner of an evening your room would be reset all over again with new towels, bottles of water & chocolates left and belongings tidied up which was amazing. Rooms have everything you need from tooth hygiene kits with toothbrushes and toothpaste. There’s mini handcreams for your bag and lip balm which get replenished!! Hair straighteners and hair dryer. Even a clothes steamer. You really could just pack clothes and come here with nothing else! Food is exceptional, for breakfast everything is fresh and amazing quality. You can choose from fresh fruits strawberries, dragon fruits, Passion fruits etc which other hotels do not offer freely. Baked goods, continental breakfasts/cereals. You can also order from a menu and it will be cooked for you such as avacado on toast, English breakfast, pancakes. The hotel grounds and pools are stunning and so peaceful. We often felt like we were the only guests as it was not busy. We had the pick of Bali beds and any sun loungers we wanted, there is no getting up early and reserving loungers at this hotel, there’s no need. We did not visit the adults pool but of the two others one is heated very nicely. Staff from the beach club come around and you can order drinks to your lounger. Beach club where you can get lunch has lobsters in a tank to order and fresh fish in an ice cabinets you can view. Cocktails are amazing and fresh. All drinks were the highest quality. Handy info: Aldi is 10mins away if you need any bits. Also some booking sites say kids club starts at 4 years but it is actually 5 years. Overall if you want luxury this is the place to book you will not regret it! We would love to stay again and will have to start saving up to do so as it’s a place I definitely want to return. I miss it already!

Recently stayed at this hotel, everything about it was amazing. The staff was incredibly helpful at all times, the hotel itself was beautiful, very modern and comfortable. I’d also like to extend my gratitude to the Guest Experience manager Mr Abel Lopez Ybarra Muñoz who ensured that my partner and I had a memorable weekend. Definitely recommend this hotel for anyone looking to stay in Estepona.