Hacienda del Mar, Hotel Member of Meliá Collection

Just checked in today. We have rooms towards the back, near the main road. Road noise is very loud (for those in UK its like being in a travelodge on the M1). We hadnt realised. We had paid an extra fee for connecting rooms. But now hotel cant move us to two more connecting rooms. Worth being aware for future bookings.

My sister and I have had a wonderful stay at Hacienda del Mar in Estepona. The hotel is beautiful, with stunning architecture, elegant interiors and so many thoughtful details that make it feel special from the moment you arrive. What truly sets this hotel apart, however, is the team. David at reception deserves a special mention for the warm welcome he gave us on arrival and for going above and beyond every single day to ensure we felt looked after. His genuine kindness, attentiveness and thoughtfulness made a real difference to our experience. The incredible suite upgrade was a lovely surprise and added an extra special touch to our stay. Throughout the hotel, the attention to detail and the team's commitment to making guests feel valued really stood out. For me, the most memorable hotels offer more than beautiful surroundings. They have character, genuine hospitality and that special feeling that stays with you long after you leave. Hacienda del Mar delivers exactly that. Thank you to David and the entire team for making our time here so memorable. We leave with wonderful memories and would wholeheartedly recommend this hotel to anyone looking for a truly special stay

We were disappointed with our stay here generally. The main restaurant was closed & half board guests ate in the Neguri pool bar for dinner (waiter service). It seemed to be a very different menu to outside guests. The menu didn't change in one week & seemed to be quite limited. In our experience fish was either sushi or overcooked - on two nights we ate elsewhere to have some variety. The staff did their best but there were clearly not enough of them at times. Over 30 minutes to wait for a drink is unacceptable. Breakfast was generally good & plentiful but we gave up waiting for coffee & juice and just helped ourselves. Again here, the staff were rushing around trying to complete hot orders. One thing not pointed out on check in - unless you have paid 59 euro's or in a suite you will not be welcome in the Neguri beach club sun beds. We strayed in once unawares & were told quite forcefully about the rules by one of the staff - unacceptable again. On a positive note, our room was clean, comfortable & very quiet. It is a 45 minute walk to Estepona along the coastal path & is well worth a visit. I hope this helps future guests with much more information than we had on arrival. This is a good looking hotel - just needs some tweaks to make it a 5 star experience.

We have been coming to this hotel for many years and before it was run by Meliá as a Kempinski Hotel. We were not going to come back but due to the advertised refurbishment we came back. Firstly they seem to have changed room category so what was a large Junior Suite is now a relatively small room. The refurbishment seems to be new furniture and not a lot else. Our room was old apart from new taps, but black old sealant, chipped old bath, shower going hot to cold. Only one restaurant open, average breakfast and so slow to get coffee. Staff amazing but what a shame, a four star experience for a lot of money. And please stop the troupe of time share sales guys trying to sell upfront loyalty packages. We won’t return to a favoured old resort !

Disappointing stay – check which facilities are open before booking! We’ve just spent a week at Hacienda del Mar in Estepona, and unfortunately, it fell well below our expectations for a 5-star hotel. We weren’t informed before arrival that several facilities, including the pool bar and restaurant, would be closed. Had we known, we would have booked elsewhere. Service was consistently poor, with around 40-minute waits just to order a coffee at breakfast and one meal at the beach restaurant taking over three hours. The staff we encountered were lovely and polite, but clearly overwhelmed and unable to provide an acceptable level of service. Despite advertised sunbed service, nobody came to take drinks orders. When we asked, we were told pool service wasn’t operating and we would have to walk to the beach bar. On another occasion, we were told a member of staff was too busy to bring us water. There were also very few parasols around the pool, which was particularly disappointing when staying with a baby. Having stayed at other 5-star Meliá hotels, this experience was a real let-down. The issue wasn’t the friendliness of the staff, but the lack of facilities, poor communication and apparent understaffing. If you’re considering booking, contact the hotel first to confirm which facilities are actually open. We certainly wouldn’t have chosen this hotel had we known what to expect