Protur Badia Park Aparthotel

Having stayed in 5 of the Protur hotels over the last couple of years, Badia Aparthotel was overall the most disappointing to date. The hotel itself is aesthetically very pleasing. The hotel is clean, spacious and modern. The apartments are the same however we were surprised to find there was no sink, kettle or crockery in the kitchen area. The previous Protur apartments we have stayed have had these included. The microwave also didn’t work. We have a young baby so this made cleaning bottles etc tricky. The rooms however were cleaned as requested and done to a high standard. The restaurant had a good selection of food each day however our experience at meal times was negatively impacted by the abruptness of staff, particularly a mature female staff member who was extremely abrupt to us on a few occasions. Twice, we were chased away from the area she was working and on one occasion our baby highchair was shoved in bad temper, we assume it was slightly sitting out a bit. On one occasion, my husband tried to explain to a member of staff that we were still using the table and cutlery was thrown done in frustration onto the table. The restaurant is a busy environment at this time of year, it was overstimulating and crowded. Being all inclusive and using the restaurant 3xdaily became a dread at times. On our last day, as we were preparing to check out, our children were ‘shushed’ very abruptly by a member of the reception. The reception area at this time was empty and our children were simply being playful and being no trouble. The pools are overall very good and ideal for children of all ages. We are a quiet family of 4 and the approach of staff towers at times was very unsettling. In keeping with our experience, checkout was brief and lacked any warmth, dialogue or thanks for our custom. Overall the attitude of staff and the atmosphere at meal times really impacted our trip and for that reason we wouldn’t stay at this hotel in the future.

We stayed for 10 nights in July. It is clean and well maintained, however lacking basic things like no bottled water in the room on arrival, no shampoo or conditioner in the bathroom make it a 3 star. The buffet was very, very repetitive and the food was usually lukewarm warm. Once we discovered the microwave, we collected our food and put it in there to get it hot. Booking the speciality restaurants was hard work. They guarantee one booking at one of the restaurants per stay, advised to book on arrival. The soonest we could get a table at the Italian was 6 days after arrival. If you then want to book one of the others, you have to try at 2pm every day, when they release any available tables, along with everyone else at all of the Protur Sa Coma hotels to try and book for that day. The chance of a booking is virtually nil during peak season. It doesn’t matter whether you have booked a stay for 3 days or 3 weeks, you still only get one guaranteed booking. The majority of other hotels tend to say one booking for 1 to 7 nights, 2 for 8 to 14 nights etc. The food we had at the Italian was good (and hot) which was a welcome change from the buffet. We also booked a table at Bari, the Italian on site at the Badia Park. The food was served buffet style and was again cold, very underwhelming. We spent most days at the kids splash pool as we had our 2 year old Granddaughter with us. It was generally not too busy. The main pool was very busy, with music, games etc and sunbeds were crammed in everywhere. Pool towels are provided an arrival but can only be exchanged once every 3 days by taking them back to reception. They check your room number and when the towels were provided, if it hasn’t been 3 days, they will not exchange them. Soft drinks are self-service and always in paper cups, which is fine for daytime around the pool (for safety) but to expect adults to drink out of paper cups in the evening just because they don’t want an alcoholic drink it crazy. We were all sick of paper cups by the end of the holiday. All in all, we would not return here, there are too many things which are sub-standard for 4 star hotel.

We visited this hotel from 15-22nd of June , we had a fantastic family holiday I can definitely recommend going here if you have little ones , we had our 3 year old grandson with us and there was so much to do , I'd like to give a special thank you to Ana on reception, we had a bit of a worry that my grandson was going to get out of the room in the middle of the night to try and get into our room, Ana spoke to hotel security and within a few minutes a very helpful security man came to the room and sorted something to help us all relax knowing our grandson wouldn't be able to get out of the room in the night while everyone was asleep, food was all lovely, drinks were good , plenty of ice cream, all in all a really good family hotel

We had a wonderful week’s stay at Protur Badia Park. The hotel works really well for families and has thought of everything you could possibly need. It was great having a larger pool, smaller baby pool and the addition of a splash pool out the way at the back which our almost 3 year old loved. At the back, separate to the hotel was Paradise Park which had go karts, trampolines, small rides (for €1) and a larger splash area. It was great that this was included in the hotel price but was separate from the hotel so it didn’t feel too busy. The whole place was very clean, despite it being a busy week for families at the hotel there was never any mess. The rooms were also more modern and better than I was expecting. We thought the food was really good for a buffet and having the option to book themed restaurants in the other hotels broke it up a bit. Despite it seeming like we picked a busy week at the hotel there was never a wait for anything and 50% of the sunbeds still available most days at 1030am, no silly sunbed wars. Ice creams in the multiple freezers always fully stocked. We had a really great time. The only thing is there was a lot of children at the hotel, I imagine because it caters for them so well! However if I was looking for a holiday as a couple without children I wouldn’t book this one. For families with children it’s brilliant.

Lovely clean rooms and pool very clean. Cleaners amazing the rooms were left lovely after they had been in. Staff not very friendly or chatty - the entertainers were though! Made for a bit of an awkward atmosphere. Not ideal for friends/couple holiday as there were a lot of families and children (which is fine just wasn't for us). Food wasn't the best it was all very bland but there was a big selection. Snacks pretty much all day and ice lollies and ice cream available all day. Very close to the beach and lots of shops and there's a carrefour right next door.