Eiger View Alpine Lodge

After a truly stressful and unforgettable experience at a hotel in Amsterdam, arriving at the Eiger View Alpine Lodge felt like a warm embrace. This stay provided the exact comfort, peace, and welcoming service we needed to finally feel at home and put our past travel hurdles behind us. ​The Highlights: • ​Exceptional Service: The staff here are remarkably friendly and professional. A huge "Kudos" to Gianluca, who was incredibly helpful and welcoming. He managed to check us in very early—well before the scheduled time—without any extra charges. This gesture meant the world to us given how tired we were. • ​Breathtaking Views: The panoramic views of the Eiger are simply stunning. Waking up to that scenery was the best medicine to compensate for our previous bad experiences. • ​Delicious Breakfast: The buffet breakfast was excellent, offering a great variety and the perfect fuel to begin the day. ​Pro-Tip for Getting There: Don’t struggle with your bags! From the Grindelwald Train Station, simply hop on Bus Line 122. It’s a short, scenic 5-6 minute ride. Get off at the “Gaggi Säge” stop, which is just a stone's throw from the hotel entrance. It makes the arrival completely stress-free. ​I cannot recommend this hotel enough for your next trip to Grindelwald. To the entire team: keep up the fantastic work! We left feeling unburdened and happy.

A cute hotel with awesome views. Our room was comfortable and clean. It’s a smaller room and was a little overcrowded with furniture/decor which limited space for suitcases etc. We booked the room knowing it was smaller however we were not aware that our ensuite was across a hallway. The bathroom itself was a great size and very clean. If we had of been aware the bathroom wasn’t adjoining our room, we would have booked another room type. I suggest this be noted in the room booking details as it certainly wasn’t mentioned when we booked (I double checked when we arrived to see if we had missed this). The shared living area is lovely and very spacious. There is also a communal kitchen which appeared to have everything you would need (we didn’t use this). I cant comment on the breakfast as we chose to wander into town. Staff were welcoming and friendly.

This is a lovely hotel in Grindelwald. The rooms are beautifully appointed. We had a stunning view of the Eiger. Staff super friendly and even provided us with socket adaptors so we use our phone chargers etc. There is a well appointed kitchen you can use and a sitting room. Yes the hotel is quite a climb from the town but didn’t detract from a wonderful stay.

On December 28th, I made a reservation at this hotel for a highly anticipated New Year's holiday. After a lengthy train ride, we arrived in town after 7 PM and struggled to find a taxi service. We attempted to walk to the lodge with four pieces of luggage, which proved impossible. ( Don’t attempt to walk up especially past 6pm, even if Google maps says so. Uber not available!) Eventually, we called for assistance and were provided with a number to contact Frutty Taxi, which charged 30 CHF for a 5-10 minute ride. We finally checked in around 9 PM, feeling tired and exhausted, only to encounter an unfriendly male concierge. As first-time visitors, our unmet expectations—no on-site restaurant or available food, with the nearest option a 15-minute downhill walk—negatively impacted us. The concierge's behavior, raising his voice and making threats when I mentioned regretting not reading reviews beforehand, further exacerbated the situation. Is this the standard treatment for international guests? This experience completely soured our mood, leaving my family deeply upset. It's disheartening that this occurred during such a special time of the year.😢😢😢 Hospitality is paramount as it shapes guests' experiences, influencing their satisfaction, comfort, and likelihood to return. It's a cornerstone for building a positive reputation and fostering guest loyalty.

Never never follow google map and walk to the lodge. The slopes get steeper as you go up and it’s extremely dangerous with a luggage. Check bus schedules as the last bus departs early from grindelwald station before 7pm, even less frequent during colder months. Or call Uber. Just don’t risk your life by walking. The lodge itself is pretty and has a nice view. Love the free spring water from the water fountain just outside. Kitchen is spacious and well-equipped. Service is prompt and good. Room and bed are small. What we didn’t like was the summer/early autumn flies that flew into our room - huge and bothering! There’s no net to keep them out. We were there during a warm autumn week but had to close the windows. Thankfully the staff provided a fan. One bathroom for several bedrooms - if fully occupied I think there may be a long queue. During our stay it was still fine.