Royal Azur Thalasso

We felt valued guests in this lovely hotel. Spotless throughout and well appointed, the staff were friendly, professional and took pride in giving great service. The pools were crystal clear and gardens immaculate. Chefs produced a variety of tasty dishes at every service with plenty of choice for the most particular of palettes. The hotel’s location, an easily walked mile from the medina, is ideal. It’s a taxi ride to the larger shopping area in Nabeul and an interesting day trip will take in Tunis, Carthage and Sidi Bou Said. I would not hesitate to strongly recommend the Royal Azur for a holiday in Tunisia; it is without doubt a gem.

This was our 2nd visit. I remember a conversation on the bus last year, a gentleman saying, he goes to the same hotel every year because they have become family and they remember him. I didn’t believe him! How wrong I was! We tried to book a beach bungalow as we had last year. For some reason it wasn’t available. I emailed 2 weeks prior and asked if we could have an upgrade as a surprise for our anniversary. I had a lovely reply, to say if available, we could. On arrival, we were recognised by the reception staff, i was a little emotional! Then we were told we could have an upgrade, to a suite! We were blown away and very grateful. Our cases were taken, we had lunch, then went straight to our amazing room. Lofty, our server at breakfast and lunch was waving to us when we walked in the restaurant, such a lovely man and treat us so well.🥰 During the day, we went to the beach, my husband had struck up a friendship with Kareem and the other guys in the beach, last year, they remembered us. I was absolutely blown away with their kindness and service. Such genuine people. We apologise to the man who served us on an evening, we did not get his name but he was also attentive❤️ Unfortunately, we were told we couldn’t get into the Italian as was fully booked. We booked into the Tunisian restaurant on our anniversary but unfortunately I was ill ( no fault of the hotel) My husband went down to be told we had a cake for our anniversary . Such a lovely gesture. Can’t thank you enough for such a lovely, relaxing holiday. Hope to see you all next year ❤️❤️❤️

Recently returned from Tunisia, and staying at this hotel. This is an honest reflection of OUR stay. Check in was extremely poor, they were more interested in getting their tourist tax than welcoming us to the hotel. We were sent to lunch as too early for our room. We eventually were given a room and waited for over an hour for our cases....which we had to ring the reception for. BE WARNED that the wardrobe minute, more a children's size than an adults. You are unable to hang any full length garment. Also, there are NO drawers, so be prepared to live out of your suitcase for the length of your stay. Aesthetically, this hotel is beautiful and very comfortable with plenty of seating but this was in October so probable not in the height of the season. Food: typically as with all All Inclusive hotels it became samey after a few days but lots of variety although could do with being hotter. Service very good, with staff being attentive, and welcoming you into the dining room. Life guards were great although there was always a daily argument between 2 of the younger ones, which we found amusing. Bar tender at the pool bar----dear me what a miserable man he is!!! Obviously tired and wanting a rest...don't think I saw him smile once!!!! The indoor pool we were told we could use was shut, and there is a charge of approx £17.00 for 3 hours in the pool with the spa, that is advertised and one would presume was free. Evening entertainment was not the best, but if you want a relaxing holiday then you are in the right place. I would not return to this hotel as I found it to be very average and no consistency from the staff. Some were absolutely delightful and yet some were rude and arrogant.

Our stay at Royal Azur Thalassa was a mixed experience. While there were some things we really enjoyed, several issues with cleanliness, hygiene and customer service left us disappointed. Unfortunately, the overall experience did not live up to what we would expect from a 5-star hotel. **The beach - lots of rubbish everywhere** The amount of rubbish scattered across the beach was shocking. It was not just a few plastic cups, but all sorts of waste, including plastic bags, plastic bottles, bottle caps and even a shoe. There was also broken glass from bottles lying around, which is particularly concerning as guests walk barefoot on the beach. This is not just an eyesore but a genuine safety hazard. A hotel of this standard should make keeping its beach clean and safe a basic priority. **Flies everywhere** Another issue was the sheer number of flies throughout the hotel. They were everywhere and became a real nuisance, making it difficult to relax and enjoy meals comfortably. What was particularly disappointing was the apparent lack of action to deal with the problem. This is something the hotel management really needs to address. **Unacceptable toilet cleanliness** The beach toilets were absolutely disgusting. They smelled strongly of urine, and there was water all over the floor. They felt more like poorly maintained public toilets than the facilities of a 5-star resort. The pool toilets were slightly better, but they were still often very smelly all the time and not properly clean. There were also times when toilet paper was missing. Clean, hygienic toilets are a basic expectation at any hotel, let alone one of this category. **Disappointing service at the beach bar** The restaurant waiters were great and deserve a special mention for their good service. Unfortunately, the experience at the pool bar was completely different. One of the younger, shorter male staff members was particularly unwelcoming and off-putting, making us feel as though we were an inconvenience rather than paying guests. The taller older man was good though. However at the pool bar man wearing glasses also appeared to lack basic customer service skills. Hotel needs to train their staff how to deal with customers or hire staff that are professional. **Extra charges despite being all-inclusive** We were also surprised to discover that the jacuzzi, gym and salt water pool require additional payment, even for all-inclusive guests. This was disappointing and unexpected for a hotel of this standard. It would be helpful if these extra costs were made much clearer before booking, as all-inclusive guests may reasonably expect better access to the hotel's facilities. **What we did enjoy** It was not all negative. The weather at the beginning of October was lovely, with plenty of sunshine and comfortable temperatures. The sea was beautiful and pleasantly warm, making swimming a real highlight of the holiday. The pool area is nicely designed and was never too overcrowded, so it was easy to find space to relax. Another positive touch is that the hotel allows guests to keep their wristbands after checkout, meaning we could still enjoy food and drinks after checking out. This was appreciated. **Final verdict** Royal Azur Thalassa has some genuine positives, particularly the beautiful, warm sea, lovely October weather, pleasant pool area and excellent restaurant waiters. However, the rubbish and broken glass on the beach, flies throughout the hotel, unhygienic toilets and disappointing pool bar service significantly affected our stay. For a hotel presented as 5-star, we expected much higher standards of cleanliness, hygiene and hospitality. These are not minor details; they are basic requirements for a comfortable holiday. With better maintenance, more effective pest control and improved customer service, this hotel could offer a much better experience.

This is our second visit to this hotel and we’ve just booked a third. I’m writing this by their pool with the best mojito I’ve ever had in hand. It’s slowly becoming my happy place! The whole resort is spotless, I have no idea how they keep it all so clean. The rooms are spacious and comfortable. Beds are firm and pillows plentiful. The food is really tasty. Great variety and I genuinely can’t understand why some people say they can’t find anything to eat! My only tiny criticism is that the food could be warmer but I appreciate thats difficult when people are constantly opening and closing the dishes. The staff are all wonderful. The incredibly friendly and so helpful. Even helped us watch the Scotland game on the big TV! The young men (lifeguards) by the pool are superb. Nothing is too much trouble and fresh towels were provided instantly. Big thanks to Yassir who is a a true gentlemen and couldn’t do enough for us. See you next year!