Rixos Park Belek – The Land of Legends Theme Park Free Access

We had an amazing experience at the Rixy kids club! The staff is incredibly attentive, professional, and genuinely caring, which gave us great peace of mind. The variety of activities provided kept our children fully engaged and entertained throughout our stay. It’s clear they put a lot of effort into making the environment both fun and safe for the kids. Highly recommended for families looking for a stress-free vacation!"

We had a good time, but it is definitely NOT what they advertise and not a 5-star resort. If you want to use their sports facilities or courts, you need to pay for racquets and equipment. Their basketball court is not a real court and just has grass underneath it. There was no one at the bike stand to help us unlock or ride the bikes. You are expected to tip everywhere you go—at the lounge, at the buffet, and at the restaurants. It will make the difference between being treated like a human being or being treated like trash. While trying to relax at the beach, you will be interrupted and solicited by photography services, spa services, and others. I agreed to use the photography service, and the guy got mad that I only bought three photos and became rude. The staff at the buffet always act like they are annoyed and that we are inconveniencing them. There is a difference in the way Turkish people are treated compared to non-Turkish guests. We booked a Turkish hammam at the spa and were not given privacy. Also, many male workers would open the rooms where we were changing clothes without knocking. And get this! A 5 star resort doesn’t have a first aid kit when I asked for one! Guy at front desk got us anti-fungal liquid to clean wounds that was open and watery and asked for it back.

Thankyou for our lovely stay at Rixos Park. We had a wonderful stay and I don’t normally write reviews but I feel like praise needs to be given to some of the outstanding staff that go out of their way on a personal level to be kind, tentative, helpful and extremely pleasant. In particular I would like to give endless praise to the Assistant Manager to Food and Beverage whom was so extremely kind to us and especially to our little boy who cannot walk and uses a Walker to get around. She treated him like family and truly made him feel special ! To Seyda whom works on the bars and at the Shisha Bar by the kids club and his lovely brothers why drive the golf cart and serve in the bar - all of these brothers were extremely kind and very tentative to my sons Oscar and Max and the boys enjoyed their stay more because of them. To Bektas in the Turquoise Restaurant who was always smiling and super helpful to us :) The wonder guy that works on the Tepenyaki was just wonderful to us ! And to the Asst Housekeeper Ceylon Issik whom helped us with our beds and towels etc and whom was always very kind and tentative. Thankyou so much to these staff in particular - you have all made our holiday very enjoyable :) Many thanks to you all :)

I am extremely disappointed with the way our complaint was handled by the Rixos Park Belek management team, particularly the manager, Irena. She spent over an hour discussing our concerns and assured us that we would receive a response the following day. We waited as instructed, but no response was provided. The next day, my partner happened to see her by the pool area and approached her for an update. She stated that she would get back to us once she had heard more. By the third day, we still had no response, despite being promised one the day before. We therefore went to reception and requested that they contact her immediately. When she eventually attended, she made a phone call and then informed us that the matter would need to be dealt with through TUI. If this was always the case, it should have been communicated from the outset instead of making us wait over 24 hours with no update and repeatedly chasing for answers. What was most disappointing was the complete lack of empathy, urgency, communication, and problem-resolution skills shown throughout the process. Once our complaint had been raised, we felt completely avoided for the remainder of our holiday. Management showed little interest in engaging with us or finding a satisfactory resolution. The TUI representative was also largely unavailable during our stay. We were advised that she was breastfeeding and therefore found it difficult to be on-site regularly. While we appreciate personal circumstances, this left guests with very limited access to support when issues arose. However, she was available to take £450 in cash from us for excursions and advised that we would receive £50 cashback, which was never provided despite the promise being made. In addition, we felt that the hotel failed to meet the standards expected of a five-star resort. We had concerns regarding health and safety and felt that the duty of care towards guests fell below what should reasonably be expected from a hotel of this calibre. Overall, our experience left us feeling ignored, frustrated, and undervalued as paying guests. We expected far better communication, accountability, and customer care from both the hotel management and the TUI support team. Unfortunately, neither delivered when we needed assistance most. Absolutely disgusted by the hotel and management they are so corrupt.

This is my fourth time to turkey i love the rixos hotel we went to zahra tonight ans food made by Ezra was amazing and gazi was very friensly with brillaint service all night the staff are lovely and go above and beyond for us!