Rixos Park Belek – The Land of Legends Theme Park Free Access

Berk and mesut the drinks they made was good, the waitress jam is kind.

Good resort but the food below the average

Great hotel for families. Lots of space. Lovely pools. Great food. Really enjoyed the cocktail workshop with Ece whilst the kids attended a bag decorating workshop at the kids club.

First, there was no priority or consideration for families with children. We arrived at the hotel one hour before the official check-in time, but instead of receiving our room on time, it was only handed over to us around 2:30 PM, well after the promised check-in time. We only received the room after our child had been crying in the lobby. The room was also not properly prepared. We had specifically requested a King Size bed, but instead we were given two single beds pushed together with an extra mattress placed on top. The mattress was smaller than the actual bed, making it very uncomfortable. In addition, the room was missing basic amenities. There was no shampoo, no electric kettle, and not enough bottled water. To make matters worse, the bathroom sink was completely clogged. It was only cleaned after we called and requested maintenance. Overall, this experience fell far below the standard we expected from the hotel Moreover , we also had a very disappointing experience with the shuttle service to The Land of Legends. We were standing at the very front of the group, yet we were told to wait for the second bus. When the second bus arrived, other guests were allowed to board first, and we were left until the very end. After finally getting on, we were told there were no seats available and that we had to wait for a third bus. There was no respect for the queue or any fair boarding system, especially for families with children. When we spoke to the staff, their response was simply, “Wait for the third bus. What do you want us to do?” Their attitude was dismissive, unhelpful, and completely unprofessional. This level of organization and customer service is unacceptable and made our experience extremely frustrating.

The AC in the kids club is not working and could cuz faiting! There is NO air completly And i couldnt keep my kids for along time, i felt sorry for the staff who is working there Other than that the staff are so friendly