Seaden De Mar Resort & SPA

The hotel should have opened on 15th June. We booked a holiday monghs in advance from 21st June. Then the hotel postponed the opening to 21st June, so we rescheduled our holiday to 29th June. Then the hotel postponed the opening to 28th June. On 25th June the hotel confirmed in email and instagram messages that they will be open, pools and facilities fully operational. Although there was no water in the pools and they did not have the permissions. We were scheduled to leave on Monday morning. Late friday evening they notified the travel agency that they postponed the opening to 10 July. So all our plans for the holiday with a 3yo has to be rescheduled overnight. If they told in advance we had a chance to cancel and find a new hotel, change our work holidays, etc. This is very bad management of hundreds of customers.

I would strongly advise anyone considering this hotel to think twice before booking. The hotel was supposed to open on June 21, and I received multiple confirmations from the hotel that the opening would take place as scheduled. Based on these assurances, I kept my reservation and planned my trip accordingly. Yesterday, only six days before my arrival, I decided to call the hotel myself one more time to verify that everything was on track. To my surprise, I was informed that the hotel would not be opening as promised. What is most disappointing is not only the delay itself, but the extremely poor communication. Guests were repeatedly assured that the hotel would open on time, only to find out at the last minute that this was not the case. Promises were made and not kept. I have also seen recent videos from the property, and based on what I observed, I personally find it very difficult to believe that the newly announced opening date of June 28 will be met. Of course, everyone can form their own opinion, but the current state of the property does not inspire confidence. If you currently have a reservation at this hotel, I would seriously consider rebooking with another hotel group rather than relying on further promises. Unfortunately, my experience so far has left me with very little trust in the information provided by the hotel management. A hotel opening delay can happen. Poor communication, lack of transparency, and last-minute surprises are much harder to accept.

6 ay önce aldığımız erken rezervasyon oteli açılış tarihine yetişmedi ve rezervasyon müdürü olduğunu söyleyen Meral hanım günler önce açılıcaz hiçbir skıntı yok sizleri bekliyoruz gibi yönetici vasfında bir garanti vermişti ama daha sonra açılamayacağını öğrendik defalarca aradım kendisine bir daha ulaşamadım rezervasyon şefi olduğunu söyleyen Özlem hanımla konuştum ancak tavrı berbattı sanki biz mağdur olmamışız gibi nezaketsiz bir şekilde konuştu. Etsturla konuştuğumuzda öğrendimki otel yönetimi anlaşma sağladığı başka bir otele bizi bizden habersiz alt sınıf bir otele yazmışlar ya kabul ediceksin yada paranı iade alabilirsin diyor herkes bilirki 6 ay önce ödediğim paraya 3-5 fazlası bile olsa birçok otel seçebilirdim gelmiş bana aynı parayı al ve başka otele git diyor ama hiçbir otel aynı fiyatta kalmadı tekliflerini kabul etmedik ets ile konuştuk onlarda farklı bir otel teklif ettiler İzin durumlarımız ve müsaitlik durumumuz nedeniyle mecbur kabul ettik ancak yönlendirildiğimiz bu otelde çokta iyi durumda olmayan bir tatil yapmak zorunda kaldık. Sizlere tavsiyem Bu otele rezervasyonunuz varsa hukuki sürecinizi şimdiden başlatın.