SY Hotels Belek Boutique Luxury

We are a British family just back from our week-long trip to Sy Hotel (Belek), and it wasn’t a great experience. Let’s start with the positives, the pools are clean, pool water was nice and warm and the swim up bars were very good, as was the waterpark. Entertainment was also generally good, especially in the evenings, and a lot of effort was put into the foam party, it just seemed a bit odd that for all that effort setting it up, it only went on for an hour or so?! The rest of the daytime music was OK if not a bit repetitive but overall we felt the hotel did their best to try to keep the vibe up-beat. Drinks were of good quality but measures and attention to detail with cocktails etc. very much depended on the staff on shift. The rooms were Ok, clean and tidy, but we were definitely not allocated the three Deluxe Double rooms with pool view that we had booked. We spoke to the front desk about this but they only agreed to change one room, which was overlooking a dusty service road and a skip at ground level, the other was overlooking the nosy industrial-looking waterpark just a few yards away. Eventually, even though the receptionists weren’t particularly helpful, we agreed to compromise, accepting that one of the rooms allocated to our son and his partner with the pool view was probably better than expected. However, it didn’t change the fact that this wasn’t what we had either booked or expected and for the sort of money we had paid it should have been (this was to become a common theme). The hotel location was OK, maybe half an hour or so from the airport and just over the road to Land of Legends. I would also say that the hotel found out that it was my birthday so I had some wine, fruit and a card left in our room - that was nice touch that was appreciated. Unfortunately, there were also many negatives, and under no circumstances can this hotel be described as either ‘Luxury’ or 5 Star. Yes, the hotel is still fairly new so it looks tidy enough (especially the pools) but the levels of service and comfort were seriously lacking compared to previous holidays we’ve had elsewhere and paid far less for. Most of the staff were rude and unhelpful; we always felt that other nationalities (and Turkish locals) were ALWAYS given priority, being allowed to push past us and jump ahead of us in queues, and when it came to our turn to be served we were still often ignored!. This was quite upsetting and one barman in particular became quite intimidating / threatening to one of my sons for no reason at all. I’m not lying when I say we were probably amongst the most patient, polite and courteous people staying at the hotel but this seemed to count for nothing. The choice and quality of food was routinely poor. Yes, you could eat at most times of the day and there was plenty of it, but again, you cannot pass this off as 5 Star. Even getting a coffee in the morning was a chore; the milk wasn’t topped up in two of the machines from the night before in readiness for peak breakfast times and the juice machines were dispensing the wrong juices types of which were just horrible - it was as if the staff couldn’t be bothered. The BBQ during the day was OK, but pretty much the same every day and night and the meats were tasteless. One evening I was halfway through my meal in the outside dining area with my wife when a member of staff stacked dirty plates on our table and then turned the lamp off directly behind me so that I had to finish eating in total darkness - it was 8.50pm(!) and there were still other tables full of people eating who were left alone with their lamps on!!! I have to say, we felt we were being marginalised pretty much all of the time, but we ended up seeing the funny side of it because by this point in the week we’d just had enough with the level of service (and rudeness) that it actually became quite laughable 🤣. Next up, the beach - not far away on the bus. Now, we are not snobs, but a few worn out sun beds and some designating rope does not give the impression of 5 star. In fairness, other hotels had sections of areas along the same strip as well but the beach was clearly municipal and unclean so my advice to Sy Hotel would be to scrap the idea of claiming you have your own ‘private beach’ as the overall impression it gives is detrimental - I think we ending up staying all of 5 mins before getting the next bus back. Regarding room service, our cleaners always asked if they could get into our rooms between 4-5pm, exactly when you don’t want it, which is when we were going back up from the pool. But we had one example that was again just laughable; I had gone up for a nap in the middle of the afternoon when I had knock on the door, a maintenance engineer unlocked my door and walked straight in saying he needed to replace the locks on the adjoining doors (there are two - be aware - the walls are very thin - you can hear everything from both sides) He then started drilling before I’d even had time to wake up and get off the bed and this went on for half an hour 🤣 in fairness, he was a nice bloke and clearly under instruction to ‘get on with it’. On a more serious note, there were areas that were clearly unsafe, particularly if you’ve got little kids. We found drain covers raised with sharp bits of plastic sticking up that would damage little bare feet. I came down a fire escape route (they are wide open as a short cut to get to your rooms) and pulled the hand rail out on the staircase (picture added). When I checked the rest of the handrail’s these were also loose a flimsy so an serious accident waiting to happen. FThe fire alarms went off in the restaurant when we first arrived at night - it went on for quite a while but the staff didn’t know what to do. To summarise, would I recommend the hotel? - no. Would I stay there again? - no. Is it worth the money? - no. Did we feel welcomed? - absolutely not!!!!!!

I had a really nice experience at the hotel, and I especially want to mention Umut, the bellboy. He was very kind, helpful, and friendly throughout my stay. He really made me feel welcome and was always willing to help. Thank you, Umut, for your great service!

I would like to sincerely thank the lifeguards working at the hotel. They are truly wonderful, dedicated, and highly professional people. They are incredibly friendly, kind, and always smiling, which immediately makes you feel comfortable and safe. They constantly look after the safety of the guests, are attentive and helpful, and react immediately whenever needed. I especially appreciate their approach to children — they are patient, caring, and always keep a close eye on the pool to make sure everyone can enjoy it safely. It is clear that they do their job with great responsibility, dedication, and heart. Thanks to people like them, you can truly relax and feel safe during your stay. A huge thank you to the entire lifeguard team — you are absolutely amazing! Your presence, smiles, and professionalism make the hotel experience even more enjoyable. We had a wonderful stay at this hotel and would happily come back again. ❤️ The hotel has a lovely atmosphere, the staff are friendly, helpful, and always welcoming. Everything is well organised and the whole place feels clean, comfortable, and well looked after. The hotel is a great place to relax. We felt comfortable and well taken care of throughout our stay. Thank you to the entire hotel team for making our holiday so pleasant and memorable!

The hotel is stylish and well-laid-out, with great pools and a waterpark. The location is pretty good—right across the street from The Land of Legends, with frequent shuttles to the beach, where you can find a small local market. The beach itself is fine, complete with a bar where you can grab a snack. ​If I were to pick flaws, the renovation in the rooms was done rather sloppily, and the housekeeping is just so-so. The food is tasty, but there seemed to be a limited selection with a lot of repetition. It’s a 5-star hotel, but definitely not luxury. ​The animation team is quite good, featuring interesting evening shows and visiting aqua aerobics instructors. To reach a true luxury level, they’re missing live cooking stations, a better variety of food (whether it was Turkish Night, Italian Night, or a regular day, the food felt mostly the same), and proper cocktails at the evening events—we constantly had to walk up to the 2nd floor or the lobby bar to get a drink in the evening. ​During lunch, the staff doesn't really know how to greet guests; it was a rare occasion for anyone to even offer water—they mostly just cleared plates, so there wasn't much reason to leave tips. ​Overall, it's not a bad hotel, but they definitely have room for improvement. Best of luck to them.

Is very good and near with the land of legends and airport, atmosphere good, the room is small in delux room with pool view, value price is good, the cleanlines in room is poor, the service by Ömer the bartender in pool is very friendly, works hard and copes with the flow work, you will spend every day with positive energy, Omer is a very good man, the best in Belek, there is no one like him, for the beach 8 minutes by bus and return 4 minutes. Overall the hotel is good.