Kappa Senses Zanzibar

I rarely write negative reviews, but this stay was a complete disaster. The hotel advertises many services, such as diving, on its website that simply DO NOT EXIST upon arrival. Total false advertising. Cleanliness is non-existent. The glasses and cups in the restaurants were visibly dirty. No evening turndown service / no evening cleaning. The room was never cleaned in the evening, trash not removed, towels not replaced. Staff hygiene is appalling. Some staff members were dirty and smelled bad, which made any interaction very unpleasant. Completely unprofessional. The food was inedible. Tasteless, overcooked, and in some cases cold. We had to eat outside every day. We experienced several hours with NO WATER and NO ELECTRICITY, with no explanation or apology from management. The air conditioning in the room does NOT work in the afternoon. In this heat, the room was unbearable and we couldn't rest. For the price we paid, this is unacceptable. This hotel needs serious management changes. Save your money and your health - book somewhere else. *Rating: 1/10 if I could give 0 I would.*

A really great hotel—we stayed there in the summer, and everything was top-notch. I’d like to express my gratitude to Nelson, who works at the reception; he was always ready to help resolve any issues, and he is very polite, sharp, and friendly—big respect to him!

I really liked the hotel and the staff. I want to say special thanks to Nelson. I recommend the hotel to everyone!

Amazing experience I really enjoyed the resort. It is BRAND NEW. Also amazing service, Cathryn helped us with everything!

My husband and I had such a wonderful experience here celebrating our anniversary. We originally booked two nights at Kappa Senses and then moved to another resort, but after just one night, we decided to leave our non-refundable booking behind and return to Kappa Senses for our final night. That says everything about how much we loved this place! It is a true five-star resort from A to Z—not only because of its beautiful surroundings, luxurious accommodation, outstanding dining, and excellent facilities, but because of the exceptional people who bring the entire experience to life. A special thank you to Rehema, the Guest Relations Manager, whose professionalism, warmth, and incredible attention to detail made our anniversary unforgettable. From upgrading us from half board to full board to arranging a late check-out, she went above and beyond to make us feel truly special. She is an absolute asset to the resort. We also want to thank Robert, Grace, Seraj, Katherine, Benson, Abdullah, Bilal, Baker, Anastasia and the entire team for their lovely service and hospitality. Everyone made us feel welcome, and their smiles and willingness to go the extra mile made a real difference. The resort is beautiful, our private-pool villa was perfect for a romantic getaway, and the champagne, fruit, and macarons on arrival were such a lovely touch. The restaurants offer a great variety, and the premium seafood restaurant is a must-try! We also loved the gym views and our relaxing spa experience. Having stayed at many resorts in Zanzibar, I can honestly say Kappa Senses is one of my favourites. The place is stunning, but the people are what make it truly special. Thank you for making our anniversary so memorable. We left with beautiful memories and are already looking forward to coming back! ❤️