LUX* Marijani Zanzibar

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⭐⭐⭐ Review of LUX* Marijani Zanzibar We returned from LUX* Marijani Zanzibar two weeks ago after spending 10 wonderful days at the hotel, and overall we had a fantastic holiday. The staff were absolutely wonderful, our room was clean and comfortable, and the food was fabulous. The hotel has a lovely atmosphere — relaxing but still fun — with activities during the day and evening entertainment every night. It really is a beautiful place and we would have no hesitation recommending the hotel itself. Unfortunately, however, there was one very serious issue which has left a real sour taste after what was otherwise a fantastic stay. We booked a boat trip to see the dolphins through a man who is allowed to operate and sell excursions from the hotel's reception area. We were told the trip would last approximately five hours and would include going into the shallow waters around Mnemba Island. We left the hotel at 6:30am, having been told that this was the best time to see the dolphins while it was quieter. Sadly, this was absolutely not our experience. The boat itself was in a condition that we felt was unsafe and completely unsuitable, and once we reached the dolphins, we were surrounded by boats behaving like bumper cars, all desperately trying to get as close as possible. The fumes from the boats were awful and, when my son got into the water, I was genuinely frightened that he could be hit by one of the many boats around him. We didn't go anywhere near Mnemba Island or the shallow waters we had been promised. The actual time spent in the water was only around 90 minutes, rather than the five-hour excursion we had paid for. I complained immediately to the person who had sold us the trip. His solution was to offer us another boat trip — which, understandably, we did not want. I asked instead for 50% of our money back, and the hotel eventually stepped in and helped us reach an agreement. Unfortunately, I am still waiting for that refund. This is particularly disappointing because Anna, the hotel manager, was extremely friendly and helpful while we were at the hotel, but despite contacting her by email since returning, I have received no response. I really hope LUX* Marijani sees this review and takes this matter seriously. If the hotel is allowing an external excursion operator to sell trips from inside its own reception, I believe it has a responsibility to ensure that the operator is reputable, the trips are as advertised and, most importantly, that guests are safe. The dolphin experience in particular was distressing. What should have been a wonderful opportunity to see these beautiful animals felt chaotic and unsafe, with boats competing to get close to them. It is such a shame because the hotel itself was wonderful and our stay was otherwise excellent. Zanzibar is an incredibly beautiful destination and LUX* Marijani is a gorgeous hotel. I just hope the hotel reviews who it allows to operate from its reception and resolves our outstanding refund. A fantastic hotel and wonderful staff, but please be very careful about booking excursions through the people operating inside the hotel.

Really nice hotel. Right on the beach with security guards that monitor the excursion touts and make sure they dont get too bothersome. The food is really good. Each night there is a different buffet. Seafood is excellent. They also have an ala carte menu which h is divine. The staff is super friendly and extremely helpful. The rooms are clean and comfortable. The pool is big and there are plenty n of loungers around. Travellers tip - book excursions with the touts on the beach. They are half the price of the hotel for exactly the same excursion. Jetskis zoom around most of the day and can become annoying after a while.

What a brilliant resort in Zanzibar! We stayed here following a brilliant safari in Tanzania and it was perfect to wind down and relax for all the family. Everyone was so friendly, welcoming and helpful to ensure we had a great stay and nothing could be too much trouble. The pool is great, as is the beach and the food is excellent with themed nights and accompanying entertainment. The Arabic restaurant is especially good. Definitely recommend, alongside a visit to Stone Town and the snorkelling near by.

We stayed 2 nights here after our safari. I loved the smaller resort. The grounds were beautiful and the staff were extremely nice and accomodating. Throughout our stay, staff members would come up and ask how we were doing and if there was anything they could do for us. The ocean was crystal blue, but low tide is very low tide. We didn't mind this as it was a different kind of beauty. We did have a few mosquitos flying around us in the lobby when we checked in but after that we didn't really notice any.