HVD Reina del Mar

We had a wonderful family holiday and would like to give a special mention to some of the staff who really helped make our stay so enjoyable. Kabir at the Lobby Bar, Yogi, Diva and Slav at the Beach Club, and Tatti at Belinda’s were all fantastic. Their warmth, attentiveness and hard work made a real difference to our holiday, and they are a credit to the resort. The kids’ club has also been amazing. The lovely ladies that run this are great! There is a fantastic variety of activities to keep the children entertained, with something for everyone. A special mention must go to the street dance class, which our children absolutely loved. We also really appreciated how inclusive the kids’ club is, making sure that all children can get involved and feel welcome. The food throughout the resort has been very nice, although we felt the Italian restaurant could have a slightly better dinner menu. That said, we absolutely loved coming here for the à la carte breakfast. We also think that introducing a children’s menu in the à la carte restaurants would be a great addition for families. There are a few areas that could be improved. All of the public toilets had a noticeable and unpleasant odour, which made us wonder if there may be an issue with the drainage. The pools could also be heated a little more. The main pool and children’s pool were quite cold during our stay, while the smaller, quieter pool was much better heated. Overall, though, we had a fantastic family holiday. The staff work tirelessly to make this resort a great place to stay, and their efforts really do show. It is a shame that some guests can be rude or unappreciative of the hard work that goes into making everyone’s experience enjoyable. We certainly appreciated it and would like to thank the whole team for making our holiday so memorable.

I do not recommend this hotel; unfortunately, it does not live up to its 5-star status, yet the prices are steep. I am disappointed by the reception staff's behavior and their lack of engagement. Specifically, the package for three adults cost 3,880 euros for a room with a direct sea view, but things were disappointing from the moment we arrived: we were given a room set up for two people—with only two towels, two glasses, and two balcony chairs—and the only difference was an extra bed. The rooms are very far from the beach—900 meters away. I do not find it acceptable for a 5-star hotel to fail to provide guests with what they paid for. I am very disappointed.

We are currently staying at the Reina Del Mar after relocating from another hotel in Bulgaria, and we honestly couldn’t be happier with our decision. Our only regret is that we didn’t move to this hotel earlier in our stay! From the moment we arrived, George and Rosie went above and beyond to make us feel welcome and settled, especially while we were dealing with our last-minute change of accommodation. Their kindness and support really made a difference and gave us such a positive first impression of the hotel. The hotel itself is exceptionally clean, and every member of staff we have encountered has been polite, friendly and attentive. Breakfast has been excellent, with fresh orange juice and food served hot and to a very good standard. We have also really enjoyed the à la carte lunch options. The quality is exactly what we would expect from a 5-star resort and, for us, these are the little touches that make a holiday feel special. In the evenings, there is also a great selection of drinks, including high-end spirits such as Grey Goose. We particularly appreciate that drinks are served from cans and bottles rather than syrup pumps, which is another nice touch. The children’s pool is understandably busy during the school holidays, but the whole area is spotless and the facilities for children are fantastic. There is also a smaller pool which is much quieter, and this has been particularly important for our son, who has additional needs. He feels settled and comfortable there, which has made such a positive difference to our family holiday. The beach party was another highlight. It was clear how much effort the animation team had put into making it a success, and everyone had a fantastic time. A special mention must also go to Yogi, who looked after us during our first lunch. He went above and beyond to make us feel welcome and even brought the children some special cocktails, which they absolutely loved! We would also like to thank Nik, who quickly helped us arrange bookings for the à la carte restaurants. We enjoy dining at these restaurants when we are on holiday, and Nik made the whole process incredibly easy. There were no issues getting the restaurants or dinner times we wanted. Overall, we have been incredibly impressed with the Reina Del Mar. The cleanliness, food, facilities and, most importantly, the staff have all made this such an enjoyable stay. The genuine effort from the team to make guests feel welcome really shines through. A well-deserved 5 stars from us — we only wish we had discovered this hotel sooner!

The hotel is beautiful, modern, and exceptionally well maintained. Everything is designed with great attention to detail, from the elegant rooms and lovely surroundings to the pools, gardens, and direct access to the beach. The entire resort feels spacious, relaxing, and very comfortable. The food was excellent, with a great variety of fresh and delicious dishes throughout the day. We especially appreciated the quality of the products, the choice available, and the high standard of the restaurants and bars. Special thanks to all the stuff in the comnplex, and very special to the manager Mr. George Kalinkov and Ms. Diana Stoykova.

I stayed at this hotel in July 2026 with my family. We booked two villas with pool access. Before I start this review, I want to mention that I have been to many resorts in Turkey (Delphin Hotels Chain + other resorts) as well as GRIFID Noa in Golden Sands, Bulgaria. Therefore, my comparisons and opinions are well-informed and fair, not biased. To begin with, the location of the hotel was ok. It is close to the Romanian border. However, there are no attractions outside the resort in comparison to other hotels in Golden Sands. The villas were great. Spacious, clean, and fully equipped. The minibar fridge has anything you need - alcohol (beer, vodka and prosecco), water, fruit juice, and snacks (chips and some gummy bears). However, the room cleaning was disappointing. The cleaners did a good job on average but some days they forgot to bring face towels (even though I specifically left them on the floor to indicate I need replacement), and other days they did not bring shower gels and shampoos. Moreover, the floor showers were often covered with sand, and there were some dead insects stuck to the ceiling. On top of that, the hotel did not provide the villas with a beach bag, and the slippers were of poor quality(some sort of paper-like material that tore on the second day). None of this issues ever occurred during my stays at Turkish hotels or at GRIFID. Regarding the other facilities, my experience was good. There are many different pools, including one for children with water slides and play areas. The pools are really clean and beautiful, however the water was cold - did not like that at all. The villas have pool access but I didn't use it much because of the water temperature - even though the villa pool itself was amazing. The beach bar was decent. It offered plenty of cocktails and different drinks but the main problem is the brand of alcohol used. The menu contains "Aperol Spritz" but the drink wasn't made with Aperol but with Aperitivo. I asked for my drink to be made with real Aperol, but the staff told me they didn't have it. I ordered a couple other cocktails but they were quite bad. The only good one was Hugo. I don't think it is appropriate for a 5-star hotel to use cheaper alternatives for vodka, rum and cocktails. The beach was really great, no complaints. The only thing missing was the music. The hotel offers a variety of different restaurants. The Main one (where breakfast, lunch and dinner are served) is large and clean. The waiters are careful, respectful and quick. However, the food is average. There wasn't much variety, and there were too few types of meat and side dishes. At breakfast, there was no cook preparing omelets with your choice of ingredients - a service most other 5* hotels offer. Moreover, the food was exactly the same every day at breakfast, whereas at lunch there were a few changes. Besides the Main restaurant, there are 4 À La Carte Restaurants: Mediterranean, Turkish, Asian, and Italian. I recommend booking a table at each one because it's worth it. The food served there was, indeed, amazing, and so was the staff. The Spa & Indoor Pool area was great, but too small for a hotel this size. The saunas were nice, indoor pool was good. It rained one day during my stay, so I spent the afternoon at the spa, and so did the other guests. It was really crowded, no empty sunbeds. On a normal day, the spa is really nice, but too small for the hotel's capacity. The gym was well-equipped with numerous new machines. Really good, no complaints. Parking space is huge, no problem with that at all. This hotel is perfect for families with children. Kids' shows are on every night and there are also playing areas. The entertainment staff organizes many activities for toddlers and teenagers. The staff is very polite and careful, especially with kids. The problem with this hotel is that it markets itself as a 5* resort but in my opinion, it is a 4 and a half one because there are many things that need improvement. Moreover, there are a lot of influencers that post on social media about their experience here (especially Romanian ones), but they do not show the truth. In conclusion, this place is great for a family vacation, but no way is the price appropriate for its "online image". I would never come here again, when hotels and resorts like GRIFID Noa exist.