Heritage Grand Perast by Rixos

We can’t imagine staying anywhere else in the Bay of Kotor after spending three days here. The lounge chairs one foot from the water, the pool on the bay and dock for boats to all pull up in front felt like we were in Lake Como for a fraction of the cost. You do need to get to the lounge chairs at a reasonable hour if you want somewhere to sit (by 10am not a problem but when we did a morning activity and tried to go after lunch we didn’t have much luck) and there are plenty of people at pool to help move umbrellas and give you shade but they don’t really enforce their half hour or you lose your chairs policy from what we saw. The main buildings of the hotel are gorgeous as well. They fit in with what overall is a beautiful town. We stayed in a duplex room that worked for our family of four although the one small bathroom was a tad tight. Rooms are fairly simple but were clean. You don’t have a view even though you are on the top floor. For some unknown reason there are rooms blocking the view that are used for conference rooms and a library. Seems like a missed opportunity since they aren’t used very much from what we can tell. The one major complaint about the room is the front door is glass which makes it crazy bright in the morning. Also probably not great when summers are so hot as well and struggling to get AC to a cool enough level. The service was definitely not five star but it wasn’t enough to detract from the overall experience. For example, it took asking three times to get towels when housekeeping forgot to replenish enough. One day we walked in while housekeeping was there to grab something we forgot and they left and never made the beds upstairs. We had a package as part of our rate with free messages but then were told they had no openings during our stay. They found something the last day and when we asked for a later checkout to allow us to do those, they were accommodating to their credit.

Be aware when booking the superior deluxe rooms that there is no view. We had a tiny window that looked straight at a brick wall. I wish I knew about the views before I booked. Breakfast was a strange mix of eggs cooked to order and chicken nuggets and cauliflower from the hot food section. I was very disappointed as Perast is beautiful but the hotel does not live up to expectations.

We booked our stay at the Heritage Grand Perast through Voyage Privé and overall we had an amazing stay. The hotel itself is absolutely beautiful and in such a stunning location. I would definitely recommend it. The only issue we had was with our room on arrival. We had booked what was described and shown as a heritage premium sea-view room, and I paid extra but the first room we were given, although absolutely massive, did not have the sea view we were expecting and did not match what we had seen on the hotel website or Voyage Privé. This is the only time we have ever had an issue when travelling with Voyage Privé. The hotel did move us to a proper sea-view room, which we appreciated, although it still didn’t have the double windows shown in the photographs. As a gesture, we were also given a complimentary dinner, which was lovely. Apart from that, the stay was fantastic. The room was cleaned beautifully throughout our stay and the standard of housekeeping was excellent. A special mention has to go to Olena and Daniella, two of the waitresses, who were absolutely lovely. They were always friendly, happy, welcoming and couldn’t do enough to help. Breakfast was great every morning, with plenty of choice, and another thing we really appreciated was that water was complimentary throughout our stay. You simply asked for more whenever you needed it. The concierge team were also brilliant. They would happily drop you down to the car park or to the car pool at the end of the seafront, which was really helpful. I also had the most amazing massage with Mia. She was fantastic and I honestly would have booked more treatments if there had been availability. The spa facilities were lovely too and really added to the relaxing feel of the holiday. There were pool towels available down by the seafront, and the spa which was really convenient, and even on our final day when it rained, the hotel made sure we had umbrellas to use. Overall, we had such a beautiful stay and would absolutely recommend Heritage Grand Perast. The setting, staff, food, spa and service were all wonderful. My only advice would be to double-check exactly which room you have booked and make sure it matches the photographs and description you are expecting, particularly if the sea view and style of room are important to you. It was to us as we spend a lot of time in the room. Perest is definitely most beautiful place daytime and evening. Other than that, it was a wonderful hotel and an amazing stay.

Incredible hotel! Feels like an old castle. Located right on the beach. Has a great restaurant and bar. Rooms are gorgeous k, very spacious and high end renovations. Staff was very professional and attentive to us. I highly recommend it!

Firstly I have to say that the majority of staff we had interactions with were brilliant, and an asset to the hotel - particularly two lovely South American female members from Venezuela and Mexico....! The hotel offers most of things you would want for a hotel that posts as a five star hotel... spa/restaurants/pools/bars etc.... There are few gripes that I feel need raising: The room we were allocated was not designed very well at all - a mezzanine room with a very small seating area at the bottom of the stairs to the first level where the bedroom is along with a sofa and two chairs. However, the room lacked any character or soul with no pictures/ornaments just bare white walls. There was one small single velux window which was at a steep angle and difficult to open or look out of... not ideal at all which makes the room very dark. Also then stairs separating the two levels are extremely dangerous as the treads are extremely narrow with varnish so also quite slippery. You need to go down sideways for safety to avoid falling down the stairs... I could go on but enough! Oh forgot the mention that the front door to the room a fully glazed opaque panel which if you are inside people outside can get an outline of you.... very odd and never seen that before in a hotel! We raised a number of issues on our departure with a female member of the reception team which in all honesty was not taken on board, and was met with a response that the 'Americans like it' which was a very strange response. The choice at breakfast was excellent with a menu for different freshly cooked items such as eggs as well as a great buffet selection... The meals at lunchtime/dinner were off the same menu, and did not change which was disappointing as I would expect a hotel of this standard to have a differential between the two meal settings. We ate a couple of times in the evening and lunchtime, and although what we had was 'good/average' it lacked any wow factor to push it to another level.... accompaniments to main dishes such a vegetables need reviewing by the catering team as 'minimal' is being kind. I ordered the veal one evening and got a chunk of meat with a load of mashed potato with one sprig of asparagus and a quarter of one carrot cut along its length... pathetic! When I fed back to the kitchen on the dish there was no feedback coming back to me. Meals were expensive so I would expect better. The gym was pokey and needs a treadmill - there is one elyptical machine and two spin bikes for cardio. A multi gym as well as dumbbells... needs a bit more equipment in my view. The spa was good, and staff there were excellent. Steam room/indoor pool/sauna were excellent and well looked after in regards to cleanliness etc.... Housekeeping lacked any direction in my view - We had one turn down service during the four nights stay, and never saw a stocked mini bar which were advertised for room level. The room was cleaned required standard for a five star hotel - carpets were never cleaned during our stay - pillow case never changed even though there was a big tea stain on it - only one robe even though a second requested which never appeared - lack of attention to detail by cleaning staff - all in all not great! A question for the hotel - do you have any housekeeping supervisors who check on standards? All in all its is an expensive hotel in lovely location which in my humble view does not warrant the high charge for what is provided. Perhaps our expectations were too great but I understand it is no longer a RIXOS group hotel.... happy to be corrected on that one. We felt four nights was a little too long in Perast.... three would in my view be a maximum stay.