Hotel Huma Kotor Bay

Hugely disappointed. We came on holiday for our honeymoon and the hotel have continuously disappointed us. They have no regard for their “regular” guests but prioritise premium guests (managers/owners friends and family or if you are part of the wedding party). On arrival at 1pm we were told our room wouldn’t be ready until 3pm. We had lunch and came back to check in at 3pm to be told it still wasn’t ready but it would be in 20 minutes. Went back in 20 minutes and it still was not ready, we were told to wait again. I asked how long as we were just sitting around reception when we could be enjoying the pool or beach while we wait but they told us “not long” so we continued to wait. Our room wasn’t ready until 4:45. Nearly 2 hours after checking and nearly 4 hours from our arrival. We feel we wasted the whole first day of our honeymoon and no gesture of good will was given, despite us voicing our upset and disappointment. The beach area is inhospitable. You are not allowed to even bring your own water. Everything has to be bought from them. Despite my husband being fair skin, they demanded that all umbrellas be put down. That it was too unsafe due to wind. I have been in Cape Verde and windier places where umbrellas were allowed. There was no places in the shade as an alternative. Despite voicing how it would be unsafe for him they demanded no umbrellas up and insist that he instead stay inside. Other members of the hotel also said about their fair skin and it not being safe with no umbrella but the hotel said because the umbrellas cost £300 they can’t risk them breaking. I said I’d rather have it up and pay £300 myself it if broke but they still demanded no. We said we would sign something to accept liability if it broke or hurt us falling in the wind, but they still demanded the umbrella stay down. Several sunbeds at the front were out of bounds and reserved for the owners family and friends but remained unused all day. We ordered a pizza and after an hour of waiting, I went to find out where it was. It was sat on the side, as the owners friends and family took priority being served. When the pizza finally arrived after being chased for it, it was cold. The hotel was then cordoned off for a wedding. We weren’t allowed in multiple areas of the hotel which we paid for and should be entitled too. The wedding took priority. Basically, hierarchy takes priority at this hotel. The hotel is beautiful and has potential but it is hugely disappointing when the service does not match the expense paid.

I was looking for a spa day with my daughter, and came across Huma @ 45 Euro’s PP for the day, this only consisted of a Steam Room ( which wasn’t working) & a Sauna and use of pool.. The pool area was taken up by hotel guests, so we went to the hotel beach ( which we were not allowed to use ) although we could use the bar area. So basically spent 90 euros to sit in a bar by the beach, which we could have done anywhere for free!!

Just returned from a 5 day stay. Location great however service was terrible. Check in delayed by 2 hours. Waiting between 45 mins to 60 mins for a drink or food. No coffee this morning as machine broke. The room only cleaned 2 days out of the 5 days even though we constantly complained Certainly not up to 5 star standards

'm staying here right now and so far I've only been treated badly. They kicked me off the beach because I couldn't open my parasol. And when I went to the pool, they wouldn't let me protect myself from the sun with a sunshade either. Besides that, they get annoyed when we ask why there's never any staff at the pool bar. In short, a terrible choice by the hotel. I hope my stay here ends soon.

We visited off season for a relaxing break, hotel facilities were what drew us here and they didn't disappoint. Long walk to town kept us active along with the gym and spa facilities on site. Staff were all friendly but the evening/early morning reception staff were stand out both Tatiana and Ksenija. Breakfast was superb. And it was far enough away from town to be calm but close enough to not miss out on the major sights and eateries that Kotor had to offer. Used the gym daily which was very well equipped for a hotel gym and machines were all clean and looked brand new.