Palmon Bay

We are currently staying at Palmon Bay Hotel & Spa and unfortunately our experience has been extremely disappointing. We specifically booked this hotel because it advertised air conditioning, both on Jet2 and on the hotel’s own website. However, in reality the system is centrally controlled and only provides heating at this time of year. There is no cooling available at all. Our room has been consistently around 25°C at night, making it very uncomfortable to sleep. When we raised this with the hotel, the only suggestion was to leave the balcony door open. This led to insects coming into the room, and we were forced to keep the curtains closed during the day to manage the heat, which completely defeats the point of having a sea view room. To make matters worse, the hotel also experienced a complete loss of running water during our stay. While we understand this may have been a wider local issue, the hotel had no backup plan and provided no meaningful mitigation. There was no access to handwashing facilities, no immediate provision of hand sanitiser, and no adjustment to services such as breakfast. Guests were expected to carry on as normal without basic hygiene in place, which is unacceptable. The most frustrating part is the lack of solutions. The hotel confirmed they could not even provide a fan, and despite multiple conversations, no practical resolution has been offered. Overall, the hotel is not delivering what it advertises, and the response to both issues has been poor. This has had a significant impact on our comfort and enjoyment of the holiday. I would strongly advise future guests to be cautious, particularly outside peak summer months, as “air conditioning” does not mean cooling. Finally be careful where to sunbath when around the pool check out the photos of the staff jet washing the mud all over our sunbeds!

We had a very enjoyable stay at the Palmon Bay Hotel. The staff were all brilliant. The hotel is spotlessly clean. The food is great - plenty of selection at breakfast. The pool is cold but prefect for warm days and general health benefits. The spa is 5* The hotel's location is convenient for some great restaurants with food at reasonable prices. It's a nice walk to the Old Town. There is an outdoor calisthenics gym less than 5 minutes from the hotel so don't forget your grip chalk! I highly recommend this hotel and will definitely be back. Thank you to all the staff who made our stay so special.

Really enjoyed this hotel, staff were excellent, position very good and the swimming pool area was fabulous. However DO NOT WASTE YOUR MONEY ON A SUPERIOR SEA VIEW. The hotel pictures of an unobstructed sea view are only available in a few rooms. The reception staff did show us some other Superior Sea View rooms - but agreed that the sea views were even more obstructed than the room we had been allocated. Unfortunately the hotel was full otherwise I am sure we would have been moved to a room which had the sea view we were expecting from the hotels website and those on EasyJet who we booked with. Unlike Jet2 EasyJet did not have a rep visiting the hotel so all communication with them was by email or phone. Feel totally let down by EasyJet’s customer service - after wasting first few days of our holiday complaining to them realised nothing was going to be achieved. When we got home they offered us £50. I am sure you will enjoy your stay at this hotel just don’t expect to get an unobstructed sea view. Also although we asked to speak to the manager he is obviously a very busy man as he didn’t have the courtesy to contact us during our 10 day stay. Photos show view from our balcony.

The hotel is modern with beautiful well kept gardens and has very nice indoor and outdoor pools. The indoor pool/spa complex is highly appreciated especially if going in the autumn months. My spa treatment was excellent. I had a back and shoulder massage which left me feeling very loose and relaxed. We thoroughly enjoyed sunbathing by the outdoor pool and admiring the amazing views. We would recommend upgrading to a deluxe double room with seaview, giving you a lot of space, great balcony and having your own coffee machine and a mini bar fridge were such a treat to have in the room. We stayed on a half board basis, breakfast had a lot of choices, catering for different diets but unfortunately dinner was very disappointing. It was not up to a 4 star hotel standard. The variety was poor, not a lot of choices, very random dishes on offer, e.g. perfectly round haddock filets/processed food?! Most of the time spent in the hotel was relaxing however some of the guests were not very respectful of the hotel rules and we had a few sleepless nights, when those were very loud. We could also smell tobacco in the night too despite being on the 4th floor.

Beautiful Hotel in Igalo away from over processed Budva and too clinical and posh Portonovi. Fab views, rooms and food. Spa is lively with all day access. Outdoor and Indoor pools and beach club. Recommend.