Regent Porto Montenegro

Today, my friend and I visited the Regent Spa, and overall, we really enjoyed the experience. The facilities were beautiful and special, and they provided a wonderful atmosphere to relax and unwind. We both booked spa treatments. My massage started very well and was initially very relaxing. However, the experience changed when my therapist, Tamara, began checking and responding to messages on her phone during the treatment. I could actually feel the moments when she was using her phone because the hand that was supposed to be massaging me would become completely still. Then, suddenly, she would apply pressure again, as if she had been distracted and was returning to the treatment after answering a message. For me, this was disappointing because during a spa treatment, especially at a place like the Regent, I expect the therapist's full attention to be focused on the guest and the experience. It was difficult to fully relax knowing that the therapist was more focused on responding to messages than on providing the treatment. The facilities and overall atmosphere were lovely, and we did enjoy our time at the spa. However, I believe the service would be much better if therapists were fully present and avoided using their phones during treatments.

We stayed here for 5nts as part of a BA flt/hotel package. Prior to coming we had watched numerous videos on Youtube of both the hotel and Porto Montenegro as a whole. We were a little concerned, as we had read a few negative reviews (with photos) from guests regarding the standards of the rooms, service issues at both breakfast and around the pools, and difficulty navigating their way around the 3 blocks of the hotel. We're very pleased to say that none of these issues were problems for us. We fully appreciate that everyone's experiences are different (and that is the whole point of Tripadvisor) Our suite - a 1 bed King Studio suite - was huge, had wonderful views over both the pool, the mountains & marina, and was very clean, tidy and well maintained. Prior to arrival, we had e-mailed the hotel to request extra hangers & a balcony with no shared access to next door. (see other previous reports) On check-in, the reception staff confirmed that the hangers were all in the wardrobe for us (and they were!) However, when we were shown our room (suite) it did have a semi-shared balcony, only separated by large planters! OH No! Not too worry though - clearly they had also taken this into account, and the room next door remained empty throughout our stay (looked like it was maybe being used as hotel storage) so all was well - and they had obviously looked after us well. Every morning there were friendly faces at breakfast check-in, the eggs were always fine, no issues at all with delays, or getting a table - all good. Same at the pool - always plenty of sunbeds available, lots of staff on duty to take drinks orders etc. No problems at all. Maybe the summer months are a problem - we were there mid Sept - but for us all was how it should be. We ate in Murano every evening - great International choice of dishes - big portions & - for a hotel like this, pretty reasonable prices too. Very attentive staff - special mentions to Alejandro, Ilena (apologies if we have mis-spelt your names) and their Manager ( sorry we haven't your name) who were all very professional and helpful. After a few days they got used to where we liked to sit (and the Manager even made sure we had our favourite same table on the last nt when there was an enormous function on in the dining room.) Service never once flagged either. Our suite was in the Aqua wing (so middle block) and my wife had the lifts/route to the pool/main building sussed in no time - just not an issue at all for us. In fact, after dinner, it was quite often welcome to walk a little before going back! A few "issues" but nothing major. Once in Gourmet Corner we were informed there was "no credit" on the room, and had to walk over to reception to get it sorted. A bit embarrasing for us and the staff. The same thing happened on our last nt at dinner the following day, but this time the excellent Manager sorted it all for us. Just really a procedural/credit issue, but it would have been nice to have known exactly how the arrangements worked (and 250 Euros room credit on a 5 nt stay is never going to do the job.) We had cocktails every nt after dinner in Onyx - big thank-you to the bar tenders who put up with my ntly lists of exotic drinks requests! We did feel though that it felt it a little spartan in there, with not many comfortable lounging seats scattered around the edges, and quite a lot of wasted space, with rather "industrial" metal benches and high bar stools - not great for me as an "old timer" and my wife in her dresses. More urban nightclub than lounge of a 5 star luxury hotel. And that's it really - perhaps a re-model of Onyx and better communication on room charging arrangements. So, all in all - very positive. Apparently The Regent is leaving IHG, and will change it's name too. Hopefully all will still be good.

What a find, what hotel, just beautiful, so happy we found this place. Everything was perfect Staff super nice / Accommodation gorgeous / great location / amazing pool I could go on but you get the picture, easily in the top ten places we have stayed

In a word.... magnificent ! we had a 4 night stay at this property and whilst it is pricey, it is worth every penny. The staff are so attentive and at times felt there was more staff than guests. We will definitely return and as some have already said, this is the place to relax and pamper yourself.

I can’t say enough good things about this hotel. We were upgraded to a one bedroom suite using Amex Platinum. Room was spacious and more like an apartment. Grounds are beautifully maintained. The pool deck is amazing and not overcrowded. Staff was very helpful and engaged.