The staff at the reception, and especially in the restaurant, are very pleasant, professional, and friendly. The wellness area is excellent — both in terms of the facilities offered and the spacious saunas and cleanliness. The resort’s surroundings are impressive, and the landscaping is truly remarkable. The accommodation we stayed in is very comfortable, well-equipped, clean, and spacious.
However, there are several shortcomings in the apartment. The emergency light is installed directly above the bed. The green LED, which must remain on, shines directly into the faces of the guests sleeping in the bed, which is very uncomfortable. There are no bedside lamps on the nightstands. None of the lights in the apartment can be switched off from the bed — there are no light switches near the headboard (on either side). Therefore, when a guest wants to go to sleep and turn off the lights, they must get out of bed to do so. Similarly, at night, the guest has to walk through the apartment in the dark to turn on any light.
If you provide a coffee machine and offer coffee capsules, why not also place two tea bags next to the kettle?
I would also like to share a few additional impressions. We fully understand that, due to the low number of guests, dinner was served à la carte and there was no breakfast buffet. This was communicated to us during the reservation, so that part is completely fine. However, when we asked why the coffee machine was not turned on during breakfast, the explanation that this was also due to the small number of guests was simply unacceptable. I do not understand how “only” about thirty guests could be considered too few to justify turning on a coffee machine, especially since the total number of guests during the breakfast period was surely higher.
Dinner on both days was, quite literally, disastrous — with Saturday’s dinner being particularly inedible. As you advertise yourselves as a 5-star resort with a special emphasis on a luxurious rooftop restaurant offering Istrian specialties, we would like an explanation as to why we were served food that would barely meet the standards of a student cafeteria. Attached is a photo of the meal served on Saturday: greasy French fries and a turkey roulade that was so dry and lukewarm it was simply inedible — downright awful. Where is at least some sort of salad with dinner? Visually and in taste, a complete failure. The starters were at the level of hospital food (rice pudding with a bit of green zucchini sauce, traces of chicken over a small amount of green salad topped with plain mustard, etc.). The day before, mashed potatoes and goulash, and so on.
Another confusing detail: at breakfast, among the sauces on the buffet table, there were large bowls filled with mustard, horseradish, and similar condiments. We could not understand what these were meant to accompany, given that the buffet selection offered nothing that matched them besides a few cold cuts and cheese.
In short, regardless of the number of guests, for a resort that advertises itself as luxurious with a special gourmet experience, breakfast was poor, and dinner — I repeat — catastrophic. An à la carte dinner was expected, as you had announced, but what you served was simply dreadful.
We also do not understand the policy of not allowing guests to stay in the wellness area on the day of departure. We have stayed in many hotels, and all of them allow this. The explanation provided by your staff — that this creates an issue because more towels need to be washed — is frankly ridiculous. What additional cost is there for the resort if a guest stays a bit longer in the wellness area, especially if it is open at that time anyway? Do the saunas need to work harder because of these guests, or does the pool get significantly dirtier?
Even if you insist on this policy, opening wellness at 9 AM is not appropriate when compared with breakfast being served until 10:30 AM. How can a guest do any sort of morning exercise or swim if the pool opens at 9 AM, while breakfast ends at 10:30? Most hotels open their pools at 7 AM.
In conclusion, you should at least give guests the impression that they have some advantage or benefit compared to the host — even if, in reality or behind the scenes, that may not be the case.
Borna V2025-12-09
