Rixos Premium Dubrovnik

Překrásný hotel s těmi nejlepšími službami. Gastronomie na nejvyšší úrovni a velmi příjemný a obětavý personál, obzvlášť Mehmet Ali. Gurmánský zážitek v podání Nepálského šéfkuchaře v Umi Teppanyaki nás přímo odzbrojil. Nelze nic vytknout. Děkujeme

Krásný hotel, perfektně vyškolený personál. Vedení hotelu na vysoké úrovni. Udělají vše co si budete přát, aby vám udělali co nejlepší dovolenou. Máme polopenzy, která opravdu stojí za to si ji zakoupit. Luxusní snídaně i večeře jsou zážitkem každého dne co tu strávíte. Za nás nejhezčí a nejlépe položený hotel v Dubrovníku.

From the moment we arrived we till the time we departed we were looked after by all the staff. The sea view was incredible from every part of the hotel. We loved the breakfast sitting outside with a glass of fizz. What a great way to start the day. We will definitely be returning again.

Complete and utter lack of humanity and care shown by staff and management following a booking error. My pensioner mother was charged over €2000 for a booking she believed she had cancelled using their web portal. No phone call or email to check on the booking being a no show, just an outright charge for the full amount and complete rudeness and deflecting from that point onwards (including an email suggesting she phone them to cancel next time instead of using the internet). Months of back and forth by email, being sent in circles by their team and denial of every request for compassion (or even a voucher) for the stress and financial harm caused by the charge. For such a successful 'premium' chain, I'm horrified at the disrespect shown to my mother (who was nothing but courteous throughout the entire process) over the past few months. I think management (who were cc'd in on emails and chose to ignore all them) should reassess their priorities or risk causing further harm to your brand.

Chef Pratap The food was excellent. I would suggest smaller courses as I was full before the main course. Pratap was very engaging and explained the food and cooking techniques. Afterwards we chatted about his life in Dubrovnik which I enjoyed.