Hotel Miramare

Our stay at Hotel Miramare was overshadowed by an extremely serious privacy violation and, even more troubling, the response of General Manager Goran Babin. While my wife and I were getting dressed in our suite, a man suddenly opened our closed and locked door and stood there staring into the room. Our “Do Not Disturb” sign was clearly displayed. He did not knock or announce himself. I immediately shut the door and stepped outside to confront him. Rather than apologize, he simply responded, “Why?” and walked away. I confirmed with the front desk that he was a hotel employee. The staff downstairs were professional, empathetic, and genuinely concerned. They attempted to have the employee apologize, but he argued with them and walked away. Eventually, with the assistance of a police officer who came to hear what had happened, the employee apologized. We accepted the apology and were prepared to move forward. Unfortunately, the situation became considerably worse when General Manager Goran Babin finally appeared. Upon greeting us with; “you’re the one that caused this terror.” After the opening gaslighting, Mr. Babin asked us to sit down and discuss with. We initially assumed this was a translation issue, but when we asked him to clarify, he emphatically stated that he stood by those words. Rather than acknowledge the seriousness of an employee entering an occupied guest room without knocking while the occupants were undressed, he focused on his anger that we had called the police, (he had visible disdain for the police). His demeanor was dismissive and confrontational. He shrugged, scoffed, and made faces while we explained why the incident had left us feeling violated and unsafe. He then emphasized that he manages two hotels, has 30 years of hospitality experience, and even referenced his BMW keys. None of this addressed the fundamental issue: a hotel employee entered our occupied room without warning while we were undressed, despite a clearly displayed Do Not Disturb sign, and his manager responded by blaming the guests rather than demonstrating concern or accountability. This was not a minor customer-service issue. We were unexpectedly exposed in our own hotel room and left wondering whether we could reasonably expect privacy or security during our stay. The incident could have been handled professionally with a sincere apology and appropriate concern. Instead, Mr. Babin’s response turned an otherwise manageable situation into an experience we will not forget. I want to specifically recognize Diana and Paul at the front desk. Both were kind, professional, empathetic, and did everything they reasonably could to help us. The other hotel staff we encountered were also pleasant and courteous. The hotel itself is beautiful, our suite and balcony were lovely, and the sunset was spectacular. Unfortunately, those positives cannot overcome the conduct of the general manager. There was also a maintenance issue with the suite: the pocket door separating the bedroom from the living area was stuck open and unusable. We had specifically booked the suite so I could get up early, make coffee, and watch television without disturbing my wife. We reported the problem, but ultimately maintenance did not enter the room during our stay. It is unfortunate to write such a review because Hotel Miramare has many things going for it. However, leadership matters. Based on our experience, we would not stay here again while Goran Babin remains General Manager, and we cannot recommend the hotel to friends or family under the current management. The original incident was unacceptable. Mr. Babin’s response was worse. A hotel guest should never have to explain to its general manager why entering an occupied room without knocking is a serious breach of privacy, and certainly should not be made to feel that the guest is somehow responsible for the “terror” created by reporting it. One star as a result of Goran Babin

Everything was perfect! The hotel is super clean! Great AC in the rooms! Super comfortable beds and pillows! Great drinks at the bar and great service everywhere in the hotel. The pinacoladas are fabulous! Wonderful staff ! Incredible breakfast! Will definitely come back!

Beautiful Hotel, we were amazed at the apartament and the interior. Amenities are very nice and the massage is highly recommended. Pool is very nice and there are two Finnish and one Turkish sauna. All of them are clean and since we were vising in the November, there was enough room. It is a great weekend gateway, we got offered the apartament instead of the room (for the same price) since we came in late post season. Crikvenica is amazing and the view to the sea from the room is marvelous.

Nice rooms, cosy beds, great variety for breakfast, polite stuff, clean pool area, spa and saunas working nicely and available whole day. A/C works properly in rooms and rooms are quite and sound insulation is superb. The two things that can be a bit better: since new building rooms dont have a balcony a retractible wire in the bathroom would be nice for drying towels. Water in a pool could be 2-3 C warmer.

Booked this based on the reviews but in honesty, it's as basic as a decent hotel gets. There was nothing bad about it but it certainly isn't a 5* experience. Breakfast is great. Dinner is OK, there's a little something for everyone but no drinks included. Prosecco is only served at breakfast.. No dress code for dinning in the evening. VERY relaxed so no need to dress up classy (odd for a 5*) one girl came in with booty shorts and a crop top on. Shooketh. Rooms are spotless! The spa facilities however need some attention as they're a little grubby, just needs a good scrub! Plenty of dead flies around the jacuzzi too, I get this is expected but they lay there all day. The spa slippers were THIN, very cheap and very slippy. Bring pool shoes. Seems people walked into the pool room on their outdoor shoes too which is not great for hygiene. Some pool towels need replaced (staining). Turkish spa out of order. Cap on the bottom of jacuzzi is off and when stood on it sharp, be careful. Staff were nice but not overly attentive, to the point we weren't even asked how our stay was on checkout. Check your drinks bills properly as we almost signed someone else's off.