Gala Split

We stayed at Hotel Gaia/ San Antonio in Podstrana 7-11 October We arrived in the dark and the letters on Hotel Gala were not illuminated so we weren’t sure we were in the right place until we checked with reception in the San Antonia sister hotel. We had a triple bed room. 2 twin beds and one sofa bed no 73 The safe didn’t work. The first night 2 slats fell from the sofa bed We informed reception and housekeeping promptly came and replaced the slats and gave us another safe Tuesday night the slats fell out again and we noticed that rubber grips in the frame were missing. The bed also collapsed in the middle where the bed folds out. We tried to secure the slats with tissue paper and informed reception. On our return in the evening nothing had been done. We expressed concern and were given another room (84) for our friend to sleep in. It was dark and late so we didn’t inspect the room fully. During the night there was dripping from a ceiling light fitting into a bucket! We complained and Ivana Vileta, who had been very helpful throughout our stay came to see both rooms. She offered to put a towel in the bucket to muffle the noise and would try to get the sofa bed fixed. That evening we saw the a table had been wedged under the bottom half of the bed to prevent the slats falling from that end but nothing could be fitted under the top half as springs prevented it. We were offered a choice of the 2 rooms for our friend to sleep in, no other room was available and we were offered 20% discount in the hotel restaurant which we accepted. The waiter was abrupt and rude. Described the seafood in the seafood tagliatelle as sea bass and tuna, it came with just mussels. I ordered seafood salad and I received risotto. We ordered bread, none came. When we said we wanted what we ordered I was told the risotto was better than the salad and he said he didn’t say the tagliatelle came with other fish. We left expressing disappointment and frustration In the morning the receptionist asked us to pay for the wine. We had drunk some while we were waiting for our food. We asked to speak to the manager as the wine bill needed to be addressed with all the other issues we had experienced. We were told to come back in 30 minutes which we did. A long conversation ensued with the manager (Branimir) insisting that it was reasonable to give us a room with a leeking ceiling without informing us of the issue before hand. He wanted to charge us 44€ for the wine but reduced this to 14€ as we insisted we had only drunk half of it! No apology was given for the broken bed or appalling service in the restaurant. The only thing we were able to receive was the use of the room with the leek until 7pm when we had to leave the hotel instead of checking out at 11am. Very disappointing experience and we certainly won’t return The positives were: Ivana arranged for us to have 3 packed lunches on the day of our boat trip as our early departure meant we couldn’t have breakfast The bathroom was clean and had a powerful shower Reception staff were helpful especially Ivana We had a small balcony ( but just 2 chairs)

Great disappointment with the hotel and our stay. We stayed at this hotel for two nights of a total of 9 on the entire trip to Croatia. the worst hotel of all of our stay. Smaller room than advertised. Badly clean. They didn't even make the beds! They only put sheets folded and not ironed. Very poor breakfast. Despite being on the beachfront, I don't recommend it.

We arrived by car and struggled to find the reception area for Gala Split. We asked a cleaner who informed us that the main reception is in the San Antonio which is next door. The check in was quick. We were surprised with an upgrade to the San Antonio in their best suite, which had a jacuzzi! It was lovely. Sea views are to die for. The beach is pebbles so slightly uncomfortable but private and quiet. The restaurant is reasonably priced and very good quality! Overall a VERY lovely hotel.