Coral Estate Luxury Resort

Please NOTE: what you see on the website may not be what you get: We booked a week stay at this resort. We paid to stay in the VIP section. Their website show images of beautiful ocean views. However, to our great disappointment, our view from our patio room was not even close to what was pictured. The rooms either have balcony or patio views, but unfortunately only the views from the balcony are shown for the VIP area. If you make your booking based on their images, you will be highly disappointed. You are not allowed to select balcony or terrace when booking. We contacted the resort to ask why no pictures of the view from the patio is shown. We have not received an answer. Their response was that we should have called ahead to express our preference for a balcony view...that being said we certainly would have called to request the balcony view if the patio would have been shown on the website for the VIP area. WE made the assumption that the images were inclusive of all the rooms, whether balcony or terrace because no other images were shown. Additionally, for the other rooms on the property outside of the VIP section, the price of the room is based on the location. However, for this VIP section there was no price difference between the balcony rooms and patio rooms. Additionally, we were told that even if you request an ocean view room you are not guaranteed one upon arrival since they don't exist on the patio level as shown below in the photo taken from our patio. On a positive note, the staff was friendly and helpful. This is the view from our room:

Usually, we stay in the hotel room. But we decided to rent one of the villas. When we got there, it seemed like everything was gonna be amazing. But then we saw the villa… next to a complete construction zone They did not inform us at all that they were going to be construction next door for our entire stay. And let me tell you from 7 AM till 5 PM. There was major construction. Now I don’t blame them in working they were actually quite nice But the resort should’ve definitely let us know that the construction is going on we would’ve chose a different villa or stayed on the resort grounds So I highly recommend asking a bunch of questions

We experienced a deeply disappointing honeymoon at Coral Estate due to significant communication failures and a disregard for guest comfort. The arrival experience began with a tedious check-in process that could have been streamlined remotely. A major disruption occurred daily: we were awakened at 8:00 a.m. by intrusive construction noise, specifically drills and jackhammers, from the adjacent room. This noise continued until 5:00 p.m., vibrating the walls and preventing necessary rest. Our multiple complaints were met with an "unavailable" management team that failed to follow up. Service lapses were also apparent. Housekeeping missed a scheduled visit, and a request for fresh towels was denied until the following morning. The resort only offered a resolution—a room change, a dinner, and a 20% discount—on our final day, and only after we initiated a credit card dispute. A month and a half later, the promised discount remains unfulfilled.  While one staff member, Gwen, provided kind assistance, the overall management failure to disclose the construction in advance or resolve the issue promptly ruined an unrepeatable experience. We cannot recommend this resort. Save yourself the headache and go elsewhere!

Our issues started at check in. We were supposed to pre-check in with an online app, however, this was not communicated to us. We had to do this while standing in line on our phone, and required adding all the information they already had when we made the reservation (ie home address, phone and email etc), but also required taking pictures of passports and uploading. The whole process of waiting in line then all the keyboard work took 45 minutes. Our room was the furthest from the lobby but there was no possibility of any help with our luggage, unless we waited even longer. We stayed in the "VIP" section, 2nd floor. The room was nice and clean, however not a single wall hanging or picture on the walls. Maybe it was meant to have a "clean" design. It looked barren to me. The room however was clean and well enough appointed. The issue was the staff and service. Two days in a row we did not get our room made up until after several calls to the front desk. It took 30-40 rings to get anyone to answer. Sending someone "right away" meant another call after 1.5 hours then another wait. Our cleaner explained that she was not given a key to our suite (2 days in a row) and that they were all overworked. "Your room looks clean enough, here are some towels". The restaurants on site are pretty good, however, the waitstaff really wants to be doing something other than serving customer needs. I have never had a group of servers with no smiles or dialog beyond the minimum required. We really felt like a burden.

We rented a 2 bedroom Villa. Upon arrival we were warmly greeted. Staff was friendly & kind. Annelot, Esther, & Helen were lovely. House was stunning. Comfortable, clean & quiet. I recommend you rent a car-not much onsite except 2 restaurants & a coffee/pizza stand. A great place to relax. the 1 negative- we chose not to accept the cleaning service, just a towel swap. (could use more than 2 bath towels) The cleaning ladies were less than happy and showed it. Aside of that the grounds and views are spectacular. Thank you!