Dreams Curacao Resort, Spa & Casino

We vacationed at Dreams Curaçao from June 22–29 to celebrate our 10-year wedding anniversary and booked a Junior Suite as Preferred Guests. Upon arrival, our assigned butler, Natsue, greeted us warmly and was very friendly. She was consistently helpful throughout our stay and even assisted me with a personal errand, which I truly appreciated. Unfortunately, the overall experience did not meet the standard we expected from Dreams, especially compared to our previous stays in Punta Cana and Costa Rica. During check-in at the Preferred Guest lounge, the staff member was polite but seemed very inexperienced. Instead of a warm anniversary welcome with champagne or a welcome package, the process felt focused mainly on reviewing resort rules and having us sign the required documents. When we arrived in our room, it felt very warm, and we quickly realized the air conditioning was not working. We requested a fan from Natsue because we loved the ocean view, balcony, and size of the room and did not want to move. However, for seven days we managed with only a fan, and management never followed up or offered us another room. The room itself also felt dated and in need of renovation. Our first dinner was at Oceana Grill. The seafood soup was excellent, but unfortunately, the shrimp tacos and pasta were not enjoyable. We had considered booking the resort's romantic dinner package, but after that meal we decided to dine outside the resort instead. The resort advertises four restaurants, but during our stay, several of them were closed on different nights, leaving us with very limited dining options. Breakfast service in the main restaurant was also very disorganized. We often had to search for utensils, soup bowls, and other basic items that should have been readily available. On the positive side, the beach was absolutely breathtaking, the snorkeling was out of this world, nightly entertainment was good, and many of the employees were kind and friendly. Curaçao itself is beautiful, and the ocean experience was truly the highlight of our trip. Natsue, our butler, deserves special recognition for her exceptional service and willingness to help whenever we needed anything. However, basic expectations such as working air conditioning, quality food, updated rooms, organized dining service, and having the advertised restaurants consistently available were simply not met. Sadly, this Dreams property does not compare to the other Dreams Resorts we have visited, and we would not return unless significant improvements are made. I sincerely hope that under Hyatt's ownership, Dreams Curaçao invests in renovating the rooms, improving food quality and service, ensuring all restaurants are consistently open, and elevating the overall guest experience to meet the standards that guests have come to expect from the Dreams brand.

The pods at Il Mare was fantastic. Our hurlers Rendy and Fernando were great. Food was so bad. We ate off the resort because it was so bad.

Based on our many Dreams and Secrets resort stays, Overall this resort is dated, food options are weak, and staff are the least friendly we have ever encountered. Mostly only 1 or 2 of the listed restaurants open in the evening and often over a 1 hour wait. The food was mediocre and none of the expected items like shrimp or ceviche on any menu. The location is amazing with great snorkeling at Dreams beach. A big shout out to Leonardo from the Coco Cafe for sourcing me a Curacao soccer jersey from another store and his overall friendly nature. The preferred lounge was very basic and usually had no glasses available for the self serve bar. Ziad from the preferred lounge was amazing. Friendly and knowledgeable. Rendezvous staff struggled with people skills, with Aisha and Cristiano being a welcome an exception.