ZOETRY CURACAO RESORT & SPA

My wife picked this resort for our 25th anniversary trip, Before leaving, we read some reviews and were a touch worried due to the amount of service complaints. I honestly believe most people just like to complain. We have traveled the world, and this was our best resort experience yet. We are already planning our trip back for next year! The service was amazing, the food was fantastic, and the quiet, romantic atmosphere was perfect. Most days there were way less than 20 people at the pool, so it feels like you have the resort to yourself. Then, when you want some interaction, or a bit more party atmosphere, you can take the 2 minute golf cart ride to one of the sister resorts, Dreams or Il Mare. Do yourself a favor and get to know Jason, the wine educator and bartender, first day. He was amazing and gave us perfect tips for eating downtown. We were there for the Curacao World Cup run, and the experience was incredible. Everyone on the island was soo excited! 100% recommend!

We spend time at zoetry for our Anniversary And i can say that it was well enjoyed The food was pretty average but enjoyable the room were clean we have no complaints A shout out to the bartender latoya and the amazing gentleman from the ENT team Rayion they made our trip more enjoyable

The resort was exceptionally clean. The staff ( or family as they call themselves) were very pleasant and helpful. The food was incredible and portions were perfect. One recommendation would be a better check out system. 1 - the policy says that there is no specific check out time but no one informed us that our keys to the room were automatically disabled at 11:45am. We came back from lunch at the pool to collect our bags to go to the lobby to get our bus at 12:30pm but could not get into the room. Had to go to the office, reactivate our keys and get our bags. During that time, no one asked if we needed our bags brought to the lobby. We carried our own bags which had to be carried up the stairs. Ingo, the bartender in the lobby, saw us and quickly came to carry our bags for us. A big thank you to INGO. This is an easy fix. This was one of the nicest resorts and experiences we have had in all our years of traveling and we will definitely come back to this beautiful Resort.

Zoetry Staff need customer service training.

The majority of female staff were so rude. They would whisper and talk about you directly in your face. They paid little to no attention to your requests and acted as if you were a bother . I waited two hours for my room to be ready, after paying $170 for an upgrade . No one communicated as to why this took place for my reservation was known beforehand . The room I stayed in was absolutely beautiful and was only interrupted by the lack of service from housekeeping. Pillows smelled like mildew (like when you don’t dry something properly) & I complained every day and the situation was only rectified once in a 6 day stay. I even went as far as to remove the pillows and put them on the floor and they just put them back on the bed. They were extremely lackadaisical in their work and urgency in any matter. It’s not worth the money whatsoever. I only went to breakfast twice due to the attitudes and stares from some of the female staff. It made me so uncomfortable as a solo traveler