Dreams Cap Cana Resort & Spa

Beautiful Resort, but Very Disappointing Service Dreams Cap Cana is a beautiful resort with fantastic facilities and modern, spacious rooms. The cleanliness was exceptional, probably one of the cleanest resorts we've ever stayed at. Unfortunately, the service was extremely disappointing. Poolside drink service was practically nonexistent, and even when we went to the bars ourselves, we often had to flag down bartenders just to get served. One of my biggest frustrations was the golf. I specifically booked this resort because its website advertised special privileges at Punta Espada, including a link showing complimentary green fees. However, once we arrived, staff had no knowledge of these offers and told us there were no golf privileges. I eventually had to arrange my own booking directly with the course. For my second round, I booked through GolfNow and got significantly better pricing than the resort offered. Very misleading and disappointing. The food was mediocre throughout most of the week, but interestingly, both the food quality and service improved significantly once the weekend arrived. Overall, the resort itself is excellent, but the service falls far short of what you'd expect from a luxury all-inclusive. Beautiful rooms and facilities, but unfortunately, a disappointing experience.

We enjoyed a 10 night stay at Dreams Dom Rep. We had the preferred club package so more services to enjoy. The preferred room was great, clean, comfortable and nicely furnished. The resort itself was bigger than expected, lovely grounds, pools and some nice restaurants. This was a pool based relaxing holiday so didn't venture to the beach too much however the beach is nice but much like every other coastline from Miami, Cancun and here there is a high influx of sargassum which they try to control as much as possible. It's a natural thing so sadly not a great deal can be done. Restaurants and food options plentiful however the Toura steakhouse and Italian stood out. What makes this is the staff particularly the preferred pool bar crew and entertainment teams who were great fun so we tip our hat to Claudia (mini beers), Ellian (fabulous), one of the waiting staff Franklin.and concierge Juan who all looked after us really well, super friendly and helpful. What let's it down a point, room service whilst good were sometimes inconsistent more with replenishment of drinks on some days and as above some of the restaurant options were lacking in enjoyment compared to others.

We had an amazing time at Dreams Cap Cana! From the moment we arrived, we truly enjoyed our stay. The resort was beautiful, the atmosphere was great, and the staff made our experience even more special. A special shoutout to Elian from the animation/entertainment team! He was absolutely amazing—so friendly, energetic, funny, and always made sure everyone was having a good time. He definitely made our vacation more memorable and was one of the highlights of our trip. Thank you to Elian and the entire Dreams Cap Cana team for such a wonderful experience. We had so much fun and would definitely come back! ❤️🌴

Had a lovely stay at Dreams Cap Cana, the hotel was not at full capacity but this was one of the benefits as things like sunbeds and cabana's were readily available. The Entertainment were very friendly and lively and we spent a lot of time with Lady No Gaga and Elian who were our favorites. The food and drinks were all great and all the workers were very friendly and attentive. Our butler Carlina was also great, very attentive, messaging daily and coming to find us to check on us every day. If we had one negative it was people allowed to smoke and eat in the pool, most people to be fair got out to smoke but there was a large group in the preferred pool who were drinking, smoking and eating in the preferred pool, this left ash and chips etc floating about which was a little off putting, tbh think this was the actions of just one large group but they were getting the food fetched by the waitresses to the pool direct when the snack bar was at the side of the pool, because of this we have given the resort 4 out of 5.

We just returned yesterday from a wonderful week at Dreams Cap Cana, and what an incredible experience! First, the resort itself is absolutely beautiful. But having visited more than 15 all-inclusive resorts throughout the Caribbean, I can confidently say that what truly sets this place apart is its people. Having spent much of my career in marketing and customer service, I tend to notice the little things that make an experience memorable. And during our stay, there were several individuals who really stood out. I wanted to take a moment to recognize them because they genuinely deserve it! First, the Entertainment Team! I honestly don't know where Elian, Brahian, Luz, Leidi no Gaga, and Caramelo find all their energy! Their enthusiasm and contagious personalities are something special. From the moment their day started until the sun went down, they were everywhere! Greeting guests, leading water aerobics, playing volleyball, laughing, dancing, and making sure everyone was having a great time. And somehow, they never seemed to run out of energy or smiles! What impressed me most wasn't just how hard they worked, but how genuinely personable they were. You could tell they loved what they were doing, and that kind of energy is contagious. We truly enjoyed getting to know them and already miss seeing their smiling faces! Then there were the wonderful restaurant servers. Hector, Richy, and Leandro were absolutely fantastic. They were warm, attentive, and seemed to genuinely care about making every dining experience special. I'm a bit of a people watcher, and I couldn't help but notice how constantly aware they were of their guests. Every time I looked around, I'd see them quietly scanning their tables, making sure drinks were filled, meals arrived fresh and warm, and nobody was left waiting for anything. And they did it all with the biggest smiles! Never making you feel rushed or like you were asking for too much. Just genuinely kind, hardworking people who took pride in making others happy. And finally, I have to recognize Charlie. We met Charlie on our very first day, and it didn't take long to realize that he takes the happiness and safety of his guests seriously. Throughout the week, I enjoyed watching him make his rounds, chatting with guests, checking in with staff, and simply making sure everything was running smoothly. He had a wonderful way of being present without being intrusive, and you could see the respect and connection he had with the people around him. As someone who appreciates good leadership, I found that especially impressive. Creating an environment where families can relax, feel safe, and enjoy themselves doesn't happen by accident. It takes people who genuinely care, and Charlie certainly seemed to lead by example. So, to the entire team at Dreams Cap Cana, thank you! I'll share a photo because words really don't do justice to how beautiful this resort is. The grounds, the pools, the beach, and the scenery are all spectacular. But here's what I'll remember most: Beautiful resorts are easy to find in the Caribbean. Beautiful people who make you feel genuinely welcome are what make you want to return. And that's exactly why we'll be back. Thank you for a wonderful week and for the memories we'll carry with us long after the vacation is over! ❤️ It is really hard to focus this morning as I miss everyone.