Dreams Playa Esmeralda Resort & Spa

On arriving into reception you look out and the view and the hotel are stunning and having my family with me made the experience easier to tolerate BUT it had its issues 1 The room and pools We had a swim out Walking into the room after a very long flight it looked amazing but each day was different. The swim out the front was dirty and considering we had to sign to say no smoking vaping music anywhere or there is a fine then that only applies to certain nationalities as money talks there, as we had fag ash on our veranda every morning going into the water. The rug that they had in there looked grubby dirty and had other peoples toenails in it and looked like it hadn’t been hoovered in a year when it opened. My son one morning woke up to bites on his legs and arms we put it down to mosquitoes but we were wrong as the spots multiplied in days and then both myself and hubby were covered in bites and very small spots on our legs and arms so it was either from the dirty carpet that hoards bed bugs or from the beds as my son and daughter in law had a swim out and they didn’t get any bites only the usual couple of mosquitoes and neither did other residents they had the usual mosquitoes bites which are very different. There was a fire nearby and the ash came down and went into the swim out and it sat there for over a week. The main pool always looked cloudy full of sand not cleaned properly there were bits of pizza burgers chips under beds and also in the pool and again you are not allowed to eat in the pools but for some it was OK. The pool was over run and families of about 20 would come down to the pool and take over it was very intimidating loud music playing constantly and nothing said it was like Benidorm in Spain on helium they would be smoking , vaping and one South American had a cigar in the pool smoking and couldn’t care less even though smoking was not allowed only in the designated area but it was not managed or taken as serious so no one cared and I couldn’t be bothered complaining as we don’t get listened too. The beds were reserved via these families at 5am with just a hat or sun spray and then wouldn’t surface until 11am. We were up early as we are at home but we sat on them beds throughout only leaving to have breakfast. You would see supervisors going round taking pictures collecting glasses from the night before that were left everywhere and plates from the BBQ the day before it didn’t look good to me. Then one morning when I came to get beds for the family there was a glass with red juice all over the bed and a condom how nice I thought when I have my granddaughter with me NO RESPECT. I was woken one morning at 4am to about 15 south Americans in the hot tub shouting drinking playing music were was the security guard or was he payed off to keep quiet , and again the pools are supposed to shut at 6pm and not reopened until 9am but again this was not enforced and there were people still out in the water at 7.30pm management you need to practice what you preach and enforce things as there are other people who pay a lot more money to enjoy there 2 weeks holiday for the hard work they have done all year. The restaurants The restaurants you don’t have to reserve only the Hitsmu which is the experience and also the dreams people cannot venture into the preferred which I understand as they pay for that experience and if you have a child you cannot use the secrets restaurants as it’s adults only I get it with the pools but I don’t get it with the restaurants as they can come over to ours which both preferred and secrets people did all the time and make our side very busy and the dreams people with children had to wait in queues as there was no room so maybe management you should make the restaurants were you have to reserve so then the staff can cater for the seating as the way you are doing it doesn’t work as dreams are overloaded with guests but secrets and preferred are quiet. The Italian restaurant firstly I want to thank Justo De La Rosa Concierge for sorting my issue of the Italian Capers restaurant and being there for us he has a star ⭐ and shouldn’t have to deal with the crap he is dealing with. We were ready for dinner at 7am next in line to go into the Italian Capers there were 5 of us and 1 toddler there was a South American or Spanish speaking Spanish to the girl on the desk then he stood back and it was my turn to go up I told her 5 and 1 toddler and she said you will have to wait and take a disk but I could see clearly there was a table for 6 there I pointed to it and she said it’s for the gentleman behind you but I said he is on his own we are here now she wouldn’t listen told me it was his and I said that’s not good enough YOU CANNOT RESERVE TABLES. I took the disk hoping it would be 30 mins tops to wait, after an hour I went up to the girl and said how long have we got to wait as my granddaughter is hungry here and who walks past me but the gentleman with his family so we could of had that table an hour ago and she RESERVED that table for him NOT GOOD they then put us on a table of four for 6 utterly disgraceful. So management again practice what you preach and get the staff to abide by the rules as well as we all tip no matter what but we are respectful and stick to the RULES. The other restaurants were like everywhere else I’ve been too. This hotel has been going for a year now and unfortunately you cannot keep saying ooh it’s new only been open a year as the Dreams hotels there are a few and are all the same and have the same values and training I would hope and as long as you know the basics of the training then it should just be easy to clean be nice, respectful as I’m not bothered about the language barrier as we try with some words and so do they and we are very respectful towards them as they are trying, but some will only speak to you if you can speak Spanish and again that’s not good we all should be treated the same as we have all paid a lot of money as well for our holidays so language shouldn’t come into it. so you cannot blame it just been open a year it’s not acceptable anymore. On the good side I had a fantastic holiday with my family KELVIN (VIP) in the World cafe was phenomenal and he deserves to be a supervisor or a trainer as he knows how to do the job and yes as I say we do tip for great service and he is, there was also another young man I can’t remember his name but I did tell one of the supervisor he was good. Also the lovely lady who gets you the drinks at the poolside she called me mamma everyday loved her she well stocked us up on drinks as you couldn’t get to the bar for the amount of people around it and they never moved once so god knows what was going in that pool then Victor in the Mexican well done to you amazing. The lovely ladies on the world cafe desk who took all your details thank you except the one with the long plait in her hair she was very rude unfortunately to a few people. The entertainment team were good and kept us going especially my granddaughter she loved dancing with them and as she is only 2.5 the entertainment team girls and boys were absolutely lovely with her so I thank you, and lovely Lis who gave myself and my son Kieran Spanish lessons and yoga thank you and always greeted us whenever she saw us. Management team you have a lot to learn and I do hope from my review you do take a long hard look at what’s going on and turn this beautiful hotel into what it’s supposed to be and not a 2 star in Benidorm as this is the way it’s going and I have been to a lot of all inclusive and there has been 2 that are not as high star as this one but would win you hands down, we are used to going to 5 star plus hotels so we know what to expect but there are issues with yourselves here and they need to be looked at ASAP. Also not all of us drink so it would of been nice to have milk and tea provided in the rooms or at least milk as even making a coffee pod there was no creamer or milk just black coffee and also Fanta orange at the pool bars and all of the bars would be nice as sprite and coke get a bit boring for 2 weeks and to get a coffee or tea you can only go to the Dolce cafe for it which is a walk away. As I say not everyone drinks alcohol all day everyday. The beach is amazing but people need to remember that when the sign says to not move your beds nearer to the sea due to the turtles 🐢 then this should be abided as this is there home we have invaded so be RESPECTFUL. I do hope me writing this will give you food for thought as things need to change and the owners of dreams need to look at it from the top to the bottom this is not the hard rock hotel if you want that type of enjoyment go there and also all the good reviews are people who stayed in secrets or preferred, so they will be good as you were all in our pools, normally we go preferred but as we had our granddaughter we wanted to do the family side but I think we will rethink next time and stay as swim out preferred. All in all we made this a great holiday as a family. I would only go again if I knew changes had been made and I wasn’t going to a hard rock hotel or a 2 star in Benidorm. MANAGEMENT AND DREAMS OWNERS PLEASE READ AND CHANGE ASAP.

Sorry for the delay on this review!!! We spent 2 weeks at the Dreams Playa Esmeralda Miches in May 2026 with another couple of friends. We all upgraded to preferred package. Very much worth it. Over the 2 weeks, our butler Miguel couldn't do enough for us. Always available. Everyday, asking if we needed something. Even if we didn't, he took the initiative to send a bottle of champagne and chocolate covered strawberries to our room. Also, a special attention for our anniversary. Greatly appreciated. All of the à la carte restaurants were very gool, expecially the French (Bordeaux). Special attention to the complete staff of the Windows restaurant at the preferred lobby. We were treated extremely well and every morning, were greated with a warm welcome and our same table with champagne on ice for our daily mimosas to get our day off to a good start. The staff of the Windows even found us on the preferred section of the beach with our daily need for champagne. They all went above and beyond what we expected. Shout out to the entire staff at the Windows: Meraki, Aanibel, Adriana, Marilu, Erick, Eliezer. Highly recommend this resort and hopefully see you in 2027.

We had the best week ever with the family at Dreams Playa Esmeralda. Every day, our favorite bartenders David, Joel, and Marcelo took care of our family while we enjoyed the many activities with Mini Baby! Our butler Francisco was the best as well!

Overall an amazing experience. Our buttler Juan Carlos was very attentive… exceeded our expectations. He took care of our family throughout the entire trip, always making sure we had all we needed! I highly recommend this resort of you want a beautiful beach, relax and great service.

What a wonderful family vacation! We had 13 family members on the trip representing 3 generations and we will all cherish the wonderful memories we made. Special shout out to our outstanding butler Juan Carlos for making everything so easy. From ensuring that all 13 of us were able to be seated together at dinner every night to setting up a special private birthday dinner, he went above and beyond to ensure everyone felt special. The resort itself is new and beautiful and the entire staff was friendly and attentive. Special shoutout to Lisbeth for outstanding service by the pool. My wife and I have been UVC members since 2014 and trips like this are one of the primary reasons we signed up. Thanks for an A+ experience!