Lopesan Serenity Bay Resort, Spa & Casino

The hotel was beautiful, clean, and had a very pleasant atmosphere. The pool bar staff were friendly and attentive, and I would consider staying here again. However, some employees need to improve their customer service skills. During my stay, I visited Yolo, the 24-hour fast-food area, and had a very humiliating experience with one of the employees. I was having difficulty getting comfortable in the chairs, and instead of handling the situation discreetly and respectfully, the employee loudly and rudely commented that I did not fit. This made me feel embarrassed and humiliated in front of other guests. What made the situation even worse was that I never received an apology. All staff members should be trained to treat every guest with dignity and respect, regardless of their size. As a plus-size person, I should not have to feel uncomfortable, judged, or discriminated against while spending my hard-earned money to enjoy a vacation. If you are a plus-size traveler, I encourage you to consider this experience before booking a stay at this resort. It is truly disappointing because the hotel itself was lovely, but the behavior of one employee left a very negative impression on my overall experience. Everyone deserves to enjoy their vacation without being made to feel ashamed of their body. Respect should never depend on a person’s size.

Lopesan serenity is a beautiful place. But the food is terrible at all of the restaurants it is tasteless and flies and knats swarmed all over the food and the food is cold. Everything is ordered was cold not warm or hot, and the servers have a I don't care attitude. The soda was flat the margaritas were just frozen syrup. The workers seem to show a little anger when you try to communicate. If you are none Spanish speaking, you will have a very bad time. Will never go back. Spent money to enjoy the snacks that I bought from home.

Enclave restaurant: excellent service from Rosaria. She was funny, listening us and make the dinner a good expérience. Thanks