Lopesan Splash Cove Resort, Spa & Casino

Best food I've had at any Punta Cana resort, and I've been coming for 30 years I've stayed at maybe 15 different resorts. This one has the best food of all of them. Across the board: buffets, à la carte restaurants, everything. High quality, fresh, delicious. The Brazilian steakhouse was the standout. WITH KIDS The beach themed pools were a game changer. Having actual sand for the kids to play in without going to the beach every single day made our trip. (The beach itself is a ten minute walk, which was fine, and there are golf carts from the lobby if you'd rather ride.) The kids waterslide area is fantastic. Shallow enough that you can bring a toddler in, but the slides are fast enough that the older kids loved it too. The kids club is great. Really nice staff, fun activities, huge new space. It was relatively empty while we were there, so it was like each of our kids had a personal friend to hang out with. Antonia, Vicky, Avias, Liz, and Monica were all wonderful. Wednesday is movie night with pizza, which was a nice break since other nights we were rushing to dinner before the evening activities. One odd thing: they missed on the lighting and it feels weirdly dark in there. Babysitting is available for $20/hour, which helps a lot if you have kids under 4 (the kids club cutoff). The sitter is a kids club worker and can watch your child in the kids club, your room, or a public area. It took me a few tries to figure out the process, so here it is: go to the kids club and confirm availability, dial 2125 to reach the customer relations desk, she sends an email to the kids club, then walk back over to the kids club to confirm they got it. THE ONE REAL BOTTLENECK The public relations desk is the main point of failure at this resort. Manual dinner reservations (ours were manual because of a bug in the app), babysitter requests, anything like that has to go through that one desk, staffed by one person. There can be five front desk employees standing there and three people in line, and everyone still waits on the public relations person. Anything to do with your bracelet also has to wait until after 11am. STILL BEING BUILT The place is beautiful and new things are going up daily, so some features aren't available yet. It's at a good tipping point though, where there's more than enough to do that the construction adds excitement instead of getting in the way. The flip side is that hours keep changing while they work things out. While we were there they moved the ice cream shop (Iceberg) from 11-8 to 2-6, and the kids club hours seemed to shift too. Just double check before you plan around anything. ONE BAD DESIGN CHOICE There are drawers right by the entrance of each room. If someone leaves one open, the door won't open, and your bracelet only works on one room even if you booked connecting rooms. One of our kids left the drawer open in the room I had access to, my wife was across the resort at the spa, and I was locked out with our baby right before nap time until we got help. Worth knowing. PRACTICAL TIPS Bring flip-flops. The dark tiles get hot enough to blister your feet in seconds. Practice a little Spanish before you come. How to order an omelette, common drinks, please and thank you. It saves time and goes a long way. Bring singles for tips. No kid-height urinals anywhere on the property that I found, so plan on lifting your child. The rooms cover just about every bathroom thing you could need: shampoo and conditioner, sewing kit, shoe shining kit, shaving kit, comb, toothbrushing kit, beach tote, and a coffee maker. And the best bar on the property is the one in the downstairs lobby.

Horrible experience the resort is beautiful, but the worst customer service I’ve ever seen from the first day until the last day if you don’t speak Spanish do not go

We booked the Lopesan Splash Cove resort for my immediate and extended family (a party of 15 - 8 adults and 7 children thirteen and under) on March 5, 2026. We booked it because of the availability of adjoining rooms for families of 4+ and because it was an all inclusive for families that included water parks for kids. The resort was scheduled to be open on May 1st, 2026. As we got close to our arrival date (July 5th) I became nervous because there were reports the resorts were not open. But, there was no official word and we received no updates or notice from the hotel. Upon arrival on July 5th, we were told we would not be put in the Splash Cove resort because the rooms in Splash Cover were not open, because of this we would be put in the Serenity Resort (which is supposed to be adults only) even though we had 7 children in our group under the age of 13. We were also told we would not receive adjoining rooms for the families with young children (even though we paid for and reserved for adjoining rooms). We appealed to the managers and told them the reason we needed adjoining rooms because we had families with very young children (7 and under). They did not care. Further, they made us wait 3 hours in the hot and humid reception area to just tell us there was nothing they could do. They were not sympathetic or apologetic at all. They simply told us to "have an open mind." Upon our arrival and our stay - the AC went out for over 24 hours (our rooms registered 100% humidity rates during this 24 hours without AC and our floors that housekeeping had mopped took 24+ hours to dry because of the lack of AC). During this time with no AC (for all of the resorts on the property, not just the Serenity Adults Only resort) two fire alarms went off - one at 9:30 PM and another at 1:00 AM. We had to alert the hotel staff that the alarms were going off, they were completely unaware. Further, the restaurants are not able to handle the current capacity. At best they were 20% full and would turn people away if they showed up to eat. Because our family came for a special occasion, I begin emailing the resort on June 5th to make reservations for a party of 15 (which required early reservations and extra costs) for a dinner for 15 on July 9th. I was never able to actually make those reservations. From June 5th to July 5th I was given the run around. And, upon arrival when I tried to confirm the reservations with the concierge at the resort on July 6th, I was told that what I was told via email was completely incorrect and they could not (or would not) set up the reservations. I got so frustrated, my family ended up going off site to celebrate my parent's marriage anniversary (at extra cost). Again, the staff was in no way sympathetic, apologetic, or helpful with this request. It was frustrating because upon arrival it was obvious the hotel was knowingly making reservations for rooms they knew would not be ready. And again - no notice and no apologies for the inconvenience and dishonesty. And, certainly, no accomodations for the inconvenience. I will say the pool area (including the cenota and water resorts) are great and open, and the staff on the ground level (housekeepers, bartenders, and bell hops) were absolutely doing their best. But, the overall issues were unable to ignore. It's possible in a year (or two) if the hotel addresses these issues, it will be great. But, in the meantime, they are no where near ready to accommodate the reservations they have, and they are doing nothing to correct or address it. If you have reservations, if possible, I would get your money back and go elsewhere. And, if are thinking of booking the Splash Cove, Serenity Bay, or Coaba Lagoon resorts - I would seriously reconsider, and go elsewhere. For reference, my family was there from Sunday, July 5th, 2026 to Saturday, July 11th, 2026.