DoubleTree by Hilton Mangroovy El Gouna Resort

Hefny veri gut, nou problem, servis good

Good hotel, friendly staff, decent food but could be better. Waiting for food and drinks takes long sometimes. Also no bartenders at the swimming pool which is normally the usual at an Egyptian all-in hotel. Pool looks aesthetic but its too small and crowded. Private beach is fine but has no real bar where you can sit or no toilet (you have to go to the toilet from the bar next to the beach). Although my time was alright here, I won’t be coming back. Not worthy of “5 star hotel”

We stayed here for 7 days and, overall, our vacation was completely fine. However, on our last day I complained to the management about a waiter whose behaviour towards us felt a bit too flirty and made us uncomfortable. That same evening, my friend was given a cup of ice to add to her water during dinner. The following day, she developed the worst diarrhea she has ever experienced — unfortunately, on the day of our flight. What made the situation particularly disturbing to us was the timing. We had eaten at the hotel for 7 days without any problems, and we had eaten the same food that day. We also did not drink tap water or anything else outside the hotel. Because of this, we became suspicious that something might have been wrong with the ice or the glass. The circumstances and the timing immediately after our complaint, the situation left us extremely uncomfortable and concerned. I really hope the hotel management takes this complaint seriously and investigates what happened. We would have liked to have had evidence to understand the actual cause. I have never been this upset by an experience at a hotel. If the waiter Wadgy reads this, I hope the management takes our complaint about his behaviour seriously.

Me and my partner Zoe had an amazing time here, we especially enjoyed our two waiters Hefny and Amr they really made the experience for us!

Very good atmosphere, extremely friendly staff. Everyone is helpful and polite. The hotel is a lot better than expected and clean. Great variety of food and drink available. There are two pools - one more lively and with music and another more quiet and secluded. The beach is only 5 mins walk away. I would recommend this hotel without a doubt. Perfect for couples, families and inclusive to all.