Xanadu Club Makadi Bay

Naprosto perfektní pobyt, krásné pokoje, úžasný personál, vynikající jídlo, pěkné moře i šnorchl. Jediná ale veliká výtka je aqua park, tak špinavý a hloupá pravidla nemají nic společného s bezpečností, personál tam nic moc. Jinak hotel doporučujeme i náročnějším klientům.

Nejprve mi vadilo, že jsem omylem zakoupila pobyt v hotelu Xanadu Club, chtěla jsem hlavní budovu Xanadu Makadi. Ale později jsme nelitovali. Všude byl opravdu velice příjemný a ochotný personál, nevtíravý, nečekali bakšiš, ale vždy ochotně pomohli se vším. Čistota hotelu perfektní. Jídlo v hlavní restauraci i v a la cárter restauracích bylo opravdu výborné, veliký výběr a vše každý den čerstvé. V hlavní restauraci mikrovlnná trouba i mixéry pro přípravu kojenecké stravy v dětském koutku. Ráda bych poděkovala Mahmoud Hamza v hlavní restauraci, slečně Koudrah v hlavním baru a pokojskému Josephovi (pokoj 7234). Vyžití pro děti veliké (programy ve Funcity každý den), na pláži i pěkný korál, každý den tam připlouval obrovský rejnok. Po celém areálu probíhá každý den veliká nabídka sportů a animačních programů. Děkuji všem zaměstnancům tohoto hotelu za moc hezkou, příjemnou dovolenou.

Byl jsem zde poprvé, perfektní hotel, perfektní přístup, úslužnost, ochota, čistota, vše na 5x *****. proti vedlejším hotelům nejlepší.(Xanadu, Jaz Makadi Bay, Jaz Oasiss. Jídlo, bary, pláž, personál vše na 5x ***** Vrátím se sem brzy

Recenze Hotelu Xanada Club Hotel kousek od letiště. Vše krásně čisté naleštěné. Super personál od recepce az po kuchyň. Všichni velmi ochotni. Jídlo chutné da se vybrat ale málo míst na sezení venku u hlavní restaurace. Obzvlášť u večeře je to v hlavní jídelně jako v úlu. Pokoje prostorné, dobrá postel čisté, trošku menší koupelna ale dá se. Pláž: hodně malá pro dva hotely (Xanadu + Xanadu club) pozvolný vstup do moře, ale v našem termínu všude medúzy. Okolo bazénu dostatek lehátek i místa. Aquapark trosku starší ale vše funguje a pro děti super. Co je skvěle tak je to ze komplet nealko je rozléváme z pět flašek nebo plechovek - super! Co nám hodně vadilo, bylo to, ze oba hotely jsou total Ruské. 90% ubytovaných je z Ruska a spousta z nich se neumí chovat a jen chlastají a večer se potácí po hotelu vyvolávají konflikty. Jejich chování v jídelně je nechutné. Z tohoto důvodu do tohoto hotelu už nepojedeme. Naše chyba musime si na to dat pozor a číst si víc do detailu recenze.

I was traveling with my one-year-old daughter, who naturally spends time walking and playing around the room. For approximately 5days 4 nights - but 2 and half day out of the entire stay we had an ongoing ant infestation inside the room. I contacted the hotel four separate times, and pest control was sent repeatedly, yet the problem was never properly resolved. left a day earlier. I also spoke with two members of Guest Relations and made it very clear that if the issue could not be fixed after the fourth attempt, I would be checking out early. I later received a message saying that the room was ready and the problem had been resolved. When I returned, I found even more ants. I sent pictures immediately, but received no response. At that point, the issue was no longer only about ants. It became an issue of poor communication, poor follow-up, and a concerning lack of attention to guest safety—especially when a one-year-old child is staying in the room. When I went to check out early, the front desk employee showed very little interest in understanding why we were leaving. The primary concern seemed to be an outstanding charge for in-room dining rather than the fact that a guest was checking out early because of an unresolved problem that had been reported repeatedly. I then spoke with the Guest Relations Manager. Surprisingly, he came to the conversation without being fully informed about what had happened and asked me to explain the entire situation again. He also told me that what I was describing was “not what he had heard,” which only highlighted another serious communication problem within the management team. More concerning was his comment that the hotel has “457 rooms” and that it is normal for some rooms to have issues like this. That response completely missed the point. I did not travel a long distance from the United States and pay premium rates at a supposedly high-end property to spend my vacation repeatedly contacting housekeeping, pest control, and management. Problems can happen at any hotel. What separates a high-end hotel from an average one is how management responds when those problems occur. In this case, repeated complaints, multiple failed attempts to resolve the issue, poor communication, lack of follow-up, and a dismissive management response made the experience unacceptable. To make matters worse, both my daughter and I developed gastrointestinal illness during the stay. I cannot establish the exact cause, so I will not claim that it was caused by the hotel. However, combined with the sanitation concerns we had already experienced in the room, it made the overall experience even more concerning. For a property charging premium prices, the level of service, communication, cleanliness, and management response should be significantly better. Based on my experience, the value of the stay was nowhere near the price paid. What was supposed to be a relaxing family vacation became two and a half days of calls, pest-control visits, complaints, and unnecessary stress. A complimentary room upgrade means very little when the basic expectations of cleanliness, safety, communication, and professional guest care are not met.