White Hills Resort

I normally stay at Rixos hotels every year when I visit Sharm El Sheikh, which feels like a second home to me after Italy. Unfortunately, my experience at White Hills Resort was extremely disappointing and upsetting. A security guard asked me to move my car, and I immediately complied by parking on the opposite side, away from the entrance. Despite this, he began shouting at me, glaring aggressively, and behaving in a completely unprofessional manner. His conduct was more like that of a crude bouncer than a trained hotel security professional. The situation became even more concerning when he called more than five security guards to gather in front of my wife and children. When I spoke with his manager by the way his manager have same attitude , the group remained there, making my family feel intimidated and unsafe. My daughter was so frightened that she begged me to leave. No family or tourist should be made to feel this way at a hotel. I intend to request that the hotel review the security-camera footage, which should clarify exactly what happened, and I am prepared to escalate the matter formally. This was the worst hotel experience I have had. In addition, the room cost approximately €700 per night, which is extremely expensive considering the way my family and I were treated. At that price, comparable accommodation in cities such as New York, Geneva, or London can be found for a similar or lower cost. Check in 13/8 , and my room number is 29102 I do not recommend White Hills Resort and will not be returning

During my stay I found Mr. Amar loyal with his job. He has excellent experience in housekeeping and as well as Customer Service. Keep him with your team to provide such good service.

The rooms had an unpleasant smell and weren’t cleaned properly. Even at check-in, the shower gel dispenser was completely empty. The beach bar service was very slow staff rarely came around to ask if we wanted drinks, so we had to go get our own and carry them back to our spot. The gym is basic and the equipment needs upgrading, especially given the high room prices. Don’t be surprised if housekeeping opens your door even when you have the “Do Not Disturb” sign up. Lastly, the most frustrating part of the stay was receiving a letter the day before check-out, stating that late check-out wasn’t available even though I had never requested it or discussed it with reception. This was a disrespectful way to communicate with a guest.

Best hotel ever specially the girl Shania, superb amazing, friendly, supportive, knowledgable, what an experience, will always come here only, amazing and unforgettable experience

Late review of my solo trip to White Hills in June 2026. This resort was literally a dream resort, so good in fact that I’m going back at the end of this month. Had the most amazing time with the most amazing people, from the hotel staff, restaurant staff and the soft entertainment team all who were beyond amazing. All beautiful souls both inside and out. A special thank you to Shania Jaymal in the entertainment team who went above and beyond always, the resort are lucky to have such amazing staff.