Hotel Belle Plagne 2100 Vacances Bleues

This hotel's location, cleanliness and ambiance is amazing, only 3 big things let the place down. 1. The room safe wasn't bolted to the wall and it took them the night before we departed to get it fixed. 2. The bloody FIRE IN THE RESTAURANT! the chimney in the restaurant doesn't draw so the smoke wafts out across the restaurant. You will stink of smoke and if you are asthmatic, you are doomed. I'm all for the log fire alpine experience, but I hate stinking of smoke and I prefer my lungs full of air, not smoke. 3. Don't do this trip with Crystal ski, their reps are terrible! All over you when they want to sell an excursion, nowhere to be seen when you have a problem and they are liars. We had to eat elsewhere after inhaling 2 nights of smoke in the restaurant. The rep told us that they would initiate a refund for the half board/ evening meal portion of our holiday - got home to find out that they had not initiated anything and told the London office that they knew nothing of this offer being made. This bloody fire and the way the reps dealt with the issue ruined an amazing hotel. Oddly, we have noticed that issues with the fire were reported last year on trip advisor, so it's not a new thing. So, for those of you complaining about how cold it was in the restaurant, you have two choices. Slowly die of smoke inhalation, or feel a little cold - Your choice, be we won't be returning.

We have returned to this hotel again and have had another great stay. We love the ski in, ski out ease of the location. There are plenty of ski lockers in the boot room and they are easy to access from the main foyer. The staff in the dining room have been excellent this year. Itzalen and Gabriel have been especially helpful, making sure that I know the options that are available for my gluten free diet. The two of them have made sure to check the buffet choices are safe for me and I really appreciate their care. All the restaurant staff have been very helpful even at very busy times and the desk staff have been friendly too.

Lovely room and location. However the restaurant is extremely cold. There is a fire that is not lit and observing others I can see many like me are wearing numerous layers to keep warm. It is such a shame as the food is of good quality and the waiting staff v attentive. Just lighting the fire would help especially as it is ~8 in the evening outside.

Excellent service, very friendly and helpful staff. Good food and bar service. Boot room easily accessible. Bedrooms v good.

Great ski in ski out hotel. Polite helpful staff and perfect ski food to keep you full on the slopes. Only tips - pillows in the bed two cushions and one small square pillow two decent pillows per person would make a huge difference. A good night sleep is essential after a day on the slopes All our details had hotel l Eden des cimes But the signage by the escalator etc has vacances bleues. This made it hard to find when the coach transfers drop you at the bottom car park. A description on how to find the hotel would help as dragging suitcases and ski gear through the snow is tiring. But that said great hotel staff and holiday and amazing balcony views of the slopes.