Bali Beach Hotel

We recently stayed for 7 days at Bali Beach Hotel and found it great. The staff were outstanding without exception and couldn't do enough to assist when required. One minor exception was our room attendant who occasionally had to be asked to restock the basics. The breakfast buffet was probably one of the best we have ever had at any hotel, and if you wanted something that wasn't on display they would get it for you if possible. The staff in the breakfast restaurant were outstanding and always cheerful. The hotel has events on frequently and we attended a buffet and show on the beach. My only comment is that they should advertise these events more as we only observed them setting up on the beach and went to enquire what was happening. The show and food were great but we wouldn't have known about it unless we saw them getting ready. The in room tv is lacking in information. We also had an inclusive package that included cocktails and a massage but information about how and where to receive these things was not great. At check in a lot is going through your head and an information sheet providing some details about your inclusions would have been useful. This is a minor thing to us as we certainly had enough to do anyway. The location of the hotel is great and is served by a walkway along the beach front. Turn left and you head towards some great restaurants and right takes you to more eating places on thebeach plus the modern Icon shopping mall. The pool is huge and never felt crowded. The meals, drinks and service from the pool bar were excellent. We hadn't been to Bali since we stayed at this hotel about 32 years ago and we will be back as soon as we can.

The Meru Sanur is a wonderful resort. This was our first visit to Bali and we already plan to return next year. Staff are exceptional ensuring a trouble free holiday. Bella and Mary were marvellous catering to all our needs and enquiries. Nothing was too much trouble for them.

Be very careful with the cancellation and refund conditions when booking this hotel. I paid for two nights but only stayed one because of my flight, and the second night was supposed to be refundable. I spent weeks going back and forth between the hotel and Booking.com, with each side blaming the other and nobody helping me. Very stressful and disappointing experience.

We stayed here for one week on an all inclusive package and the experience exceeded our expectations. The staff were friendly and very willing to help with any requests, nothing was too much trouble. The breakfast was catered for every nationality. The cocktails and spirits were free flowing and anything you wanted was available even if it wasn't on the menu. The room was spacious and comfortable with a balcony overlooking the ocean. I would highly recommend this hotel. Thank you to management and staff for making our holiday enjoyable.

Loves the hotel it was pure magic !! Service and staff are five stars plus ! Indah at reception was so helpful and professional beyond any expectations - excellent !! Highly recommended to stay here .