TUI BLUE Berawa Hotel and Villas

We had such a great experience staying at TUI BLUE Berawa! From the moment we arrived, the staff were so friendly, welcoming and helpful. Especially Cahya and Ayu! Everyone we came across was lovely and went out of their way to make our stay enjoyable. The hotel itself was beautiful, the atmosphere was amazing, and we genuinely felt so comfortable throughout our stay. The staff really made the experience even more special with how kind and attentive they were. We would definitely recommend TUI BLUE Berawa and would love to come back again! 🤍

I have visited 43 countries and stayed in hundreds of hotels round the world and many many TUI resorts. This is the worst hotel I have experienced in terms of rooms, experience and management. The key summary is I had to move room three times due to severe building noise, late night noise and eventually had to check out early due to ant infestation, air con and improper safety procedures with pest control which resulted in damaged clothing. I initially checked in and had an awful nights sleep due to nightclub and padel court noise, literally all night, that’s fine if I was in a hostel, this is a 5* hotel. The manager kindly moved me rooms to a suite, albeit I wouldn’t call it a suite and would be disappointed if I paid that amount, the room was on looked to by a hostel hallway next door and I had to keep curtains shut at all times. Building nose began, all day from 6:30am till 6pm, I then asked to check out, the manager agreed to refund me the remaining nights and I mentioned I’d be writing a review, to stop me doing so he offered me a 2 bed villa and they’d move my things, I then moved into a villa which I was grateful for until all night I was being bitten by something I originally thought was mosquitoes, it was not, it was an ant infestation, all in the bed, to my absolute abhorrent disgust I found out when I came to brush my teeth, nearly put the tooth brush in my mouth and my expensive £300 toothbrush was covered in ants!! Management seemed to not believe me until they arrived, they quickly stripped the bed before I could take further photos. Management stated I could move again, but suddenly pest control ( who was wearing a mask!!) sprayed the whole villa with ant spray, it stunk and left me coughing and dizzy, all my clothes stunk of ant spray including expensive items. Management agreed to let me check out and offered me a car to my next hotel and a 2 night refund for the remaining nights. Since then, management is stalling to refund me, won’t refund the damaged toothbrush, clothes etc. The villas aren’t clean, I had brand new white socks on and they were black with dirt and there was much dust in the air. The hotel is not 5* in cleanliness. We originally had a villa booked but cancelled to go to another hotel, I’m so glad we cancelled the main villa for the trip. Management doesn’t care and lied to me to get me to check out. After checking out and they processed the checkout with permission only if refunded, they have retained my funds. There’s a seperate incident whereby I booked a last minute night stay with them, but I accidentally booked 2 nights. Via booking.com. Booking said the hotel should refund this, the hotel reception at night at check in said sure that’s fine. The next day the manager stated no sorry we can’t do that and retained a nights stay when I wasn’t even staying so even more money given to them. The upper floor is rubbish, took me 30 mins to get a glass of wine. I also note when I moved rooms, they stated we’d have it sorted by 22:10, it was midnight by the times I’d moved rooms. I have suffered injuries due to the ants in my bed, with bites on my legs, feet and face with some that now look infected. Also in the villas a number of the windows don’t have blinds so people can stare straight in from the main walkway which is very strange and weird. This hotel suffers from severe noise issues that in my experience have ruined my sleep. I have now had to submit a chargeback as management has lied to get me out the hotel,

We had such a wonderful stay here! Everyone at the hotel was incredibly friendly and welcoming, and everything was always clean and well taken care of. We truly enjoyed our time here and felt very comfortable throughout our stay. The hotel also offers a variety of activities, which is such a nice extra and makes the stay even more enjoyable. A special thank you to Ayu for her warm welcome and wonderful hospitality. She was so kind and thoughtful, and she even surprised us with a beautiful perfume, which was such a lovely gesture. 🤍 Thank you to the whole team for making our stay so special. We would definitely love to come back!

Hello, The breakfast was really amazing. However I was sometimes woken up by the sounds outside my door. Sometimes I heard people speaking clearly, and sometimes it was the door open and close sound made by the staff. Apparently the room has terrible soundproofing. It was not the issue of staff service, it’s about the building itself and it really impact my experience. I wanted to thanks again for the prompt and considerate help of everyone staff. It was really good service quality!

We spent 10 days here as part of our first trip to Bali from Scotland. The hotel is amazing, perfect location and atmosphere. The rooms were kept clean and tidy, great value for money. The maid staff also recognised it was our wedding anniversary. 4 bottles of water were given every day. The breakfast was lovely - great choice on offer. Buffet and À la carte available. The egg station and pancake station were especially good. Every single member of staff we met were friendly, lovely and always happy to help. Security is on site 24/7 and welcome you back anytime (we left for Mount Batur at 01:30am). We will definitely be back. Check in and out was seamless, thank you especially to Ayu and Artha for help with our suitcases when leaving :).