EM Hotel Venus

We traveled as a group of friends with young children and booked three rooms. Unfortunately, this was one of the most disappointing hotel experiences we have ever had. Upon arrival, all three rooms appeared inadequately cleaned. We found hair that clearly did not belong to us, dirty surfaces, and bathroom cups containing water residue from previous guests. We immediately asked for additional cleaning. Although staff acknowledged our complaints and even photographed the issues, the condition of the rooms did not meaningfully improve. The maintenance problems were equally concerning. One room had a loud, leaking air conditioner, another had a balcony door handle coming off, and in a third room an electrical outlet was loose in the wall. Sound insulation was practically nonexistent. We could hear conversations, phones vibrating, and everyday noises from neighboring rooms. The bathrooms felt severely outdated and lacked proper ventilation. Combined with the cleanliness issues, this made the overall accommodation experience very uncomfortable. The dining experience was another major disappointment. Cutlery was frequently not properly cleaned. The dinners were of such poor quality that after the very first evening we decided to leave the hotel and find restaurants in town to feed our family instead. Breakfast was equally frustrating. Apart from a questionable-looking greenish scrambled egg dish, there were virtually no hot options. Fresh vegetables were missing. A loaf of brown bread appeared to be left out for days; by the end of the week it had become so hard that guests were visibly struggling to cut it. Despite staff seeing this, no fresh replacement was provided. At around 8:30 a.m., pancakes had already run out, and even when requested, no new batch was prepared. The pool facilities were also disappointing. The children's pool was unusably cold, the main pool did not appear clean, and the jacuzzi water was brown and uninviting. What frustrated us most was the way management handled the situation. Throughout our stay we repeatedly asked reception to arrange a conversation with the owner regarding our complaints. Only on the day of departure were we finally able to speak with him. He claimed he had not been informed of our issues despite our repeated reports during the week. Initially, he refused any compensation. Only after a lengthy discussion and after we made it clear that we had thoroughly documented the problems was a compensation offer finally made. My advice to future guests is simple: if you encounter problems, document everything with photos and videos and insist that your concerns are formally recorded. Based on our experience, we cannot recommend this hotel.

Very nice location, staff is very helpful and dedicated . Very clean hotel , incredible view from my room. Close to the sea . In the heart of Gabicce mare. We were on a cycling trip, very nice rides in the area

We passed one week in this hotel with my parents and my husband and that was a very good experience for all of us. Ma parents were very happy because of the sea and meal at the restaurant. Me and my husband were very happy because of our tennis classes with Duilio and Cesare. All staff in the hotel are very pleasant and professional! Thank you very much! Maria and Mikhail

So noisy!!! Beach party every night right outside the window and music till 12:30-1:00am, then Bin lorry at 5:30am. The walls are so thin you can hear every sound and the floors have tiles so you can even hear people walking round upstairs on the next floor. Don’t come here if you want to get some sleep!!! Food not that special either, good job there’s plenty of restaurants near by.

Came the 1st week in June, resort and hotel were very quiet which was lovely as we often had the pool almost to ourselves. It is located just on the outskirts of the resort so very short walk to bars, restaurants and shops. Would definitely return here for a relaxing week in the sun. We flew into Bologna with BA and caught the train which was a very stress free journey and quite nice to watch the countryside going by on the way down. Would recommend as quite difficult for UK residents to get to adriatic coast these days other than the dreaded ryannair.