Romatikhotel Santer

We had a lovely time at this hotel. We were in the area to xc ski. Nordic ski trails begin just behind the hotel. We booked a suite in the new wing. It was spacious, and simply and comfortably appointed. The food was excellent. Five course dinner had three menu options and you could easily substitute courses from one menu into another. The dining staff was warm, attentive, and efficient-a five-course meal moves along at just the right pace. The spa is not to be missed- we counted at least 5 different sauna areas, an outdoor pool, indoor pool, and large hot tub. Overall this hotel has a great atmosphere, wonderful food and attentive staff.

Beautiful, well appointed hotel in the heart of the Dolomites. Excellent front desk staff are very helpful and honest, being flexible for us to accommodate luggage store, helping transfer, and when we were back through town days after our stay - even permitting us to shower and change there! Food is good overall. Dinner is excellent and can accommodate vegan. Very impressive wine list. The spa looks expansive and we regret we couldn't squeeze it into our schedule before or after our stay. It is an easy walk to charming Dobbacio from the hotel, and an even shorter walk to the train station.

We stayed at the Hotel Santer, booking two double rooms from the 26th February for four nights. On a positive note, the hotel is very well appointed, furnished to a very good standard for a four star hotel and the staff team are all very welcoming, helpful and polite. The breakfast offering was exceptionally good, and the spa facilities and pools are very enjoyable. Firstly, I would like to point out that I very rarely leave a negative review and from memory have never left a one-star review before. However, due to the things we experienced during our stay from the owner and management of the hotel I feel I must record the following. On arrival at the hotel we were welcomed by the receptionist, checked in and taken to our rooms. We had driven from Venice a tiring three-hour drive and just wanted to relax in our rooms and have a cup of tea. However, we found there were no tea or coffee making facilities available. One of our party rang down to reception to query this and a member of staff told her that our category of room did not include this. After expressing her surprise and disappointment that a four-star hotel charging 250 euros a night wouldn’t include this standard facility the receptionist arranged for a kettle to be brought to the room but with no cups of tea or coffee. A little while later when we went down for dinner the member of our party who had the previous telephone conversation with the receptionist spoke to a gentleman behind reception asking if he was the manager to which replied that he was, we then asked him again about why there are no tea or coffee making facilities in our rooms, he responded quite briskly that our category of room does not include this. I said how surprising this was and that has a seasoned traveller I had never stayed in a four-star hotel or for that matter the vast majority of hotels I have stayed in which didn’t offer this and that it was very surprising, he responded that its normal at this hotel. Due to the brisk and very unprofessional why in which the manager had spoken to us one of our party immediately decided to leave a negative Google review, this may have been a little premature in light of what followed. Later that evening while walking back through reception the man who had introduced himself as a manager approched the member of our party who had posted the review and very aggressively confronted her saying that she needed to get her facts right, firstly he is the owner of the hotel not a manager! He then went on to say that it is clearly shown on their website that our category of room does not include tea or coffee making facilities. I have double checked the website and I can find no mention whatsoever of this, but please feel free to check this for yourself, the rooms we stayed in were standard doubles. The other incident which I found astonishing was an Italian supplier to our own business back in the UK had contacted the hotel to very kindly arrange to pay for an evening meal for our party. However we had dinner on the first evening of our stay and were not overly impressed and so decided to eat at other local restaurants during our holiday. When the hotel reception contacted me about this very kind gesture, I explained that unfortunately we had made other reservations for our evening meals and suggested that they used the offer of paying for our meal be used for the dinner we had eaten on the first night, the receptionist responded by saying this wouldn’t be possible and the “Voucher” must be used for a future meal. Subsequently I have been informed that the supplier would have had no objection to their gesture being used for any meal we had taken during our stay. Finally, on checking out the hotel had tried to charge us twice for the evening meal we had on the first night of our stay. Regrettably these factors have led me to leave this negative review. Interestingly when you look at the at the other negative reviews on Google and TripAdvisor there is a trend that the owner Jurgen Santer has very poor customer care and interaction skills.

Very nice hotel in a beautiful location. We had a very large room in the new Landro section. Beds were comfortable. It was quiet. If you stay here be sure to book direct and to sign up for half board. It was only 20 Euros per person per day for a wonderful dinner in a beautiful dining room. Multiple courses, salad bar, served desert or desert bar or both. There aren't a lot of good restaurant choices in Dobbiaco so half board is the way to go. Breakfast also great with buffet and eggs cooked to order. Hotel is close to train station but it is a one mile uphill walk to the bus station and most of the buses to the hiking areas leave from the bus station. You can bus to many great hikes, so Dobbiaco provides lots of hiking without need for a car.

We had a good-sized deluxe room facing away from the busy road on which this hotel is situated. It had all the amenities you would expect from a 4 star hotel, with the exception of air conditioning. In really hot weather, you may not be that comfortable, especially as there are hundreds of flies ready to enter open doors or windows. Superb bathroom. Comfortable bed. Nice deck area. The housekeeping and room cleaning each day was outstandingly good. The breakfast was very good with a large range of choices, and everything fresh and excellent. Parking was easy and good. There were some negatives: while many of the staff were superb (especially Kathi at breakfast) some of the junior staff did not seem well-trained and seemed flummoxed by simple requests (in English or in German). The a la carte dinner menu for those not having the half board option was in our view inadequate: an odd, limited selection of small plates, bland food, poor value. We booked on booking.com and half board was not offered. Not allowed to select that option once there, presumably to create an advantage from direct bookings.