Majestic Palace

Myself and my best friend chose this hotel to celebrate our 40th birthday stay in Sorrento, and it did not disappoint. It is a stunning building in a beautiful location, however we felt the staff really made it for us. From the moment we checked in they were so friendly and attentive, showing us around the hotel and letting us know where everything was. Greeting us as ‘the birthday girls’ when we came through reception, it was lovely, made us feel really special. We had lunch by the pool our first day as our room was not ready yet and it was perfect. We received a voucher for a complementary glass of Prosecco each. The pool itself has plenty of loungers and the pool is a great size. It was lovely lying there in the sun listening to the birds sing. The garden to the rear of the hotel is also a really peaceful area to relax in. Breakfast had a great selection of breads, cakes/pastries, juices, fruits, hot food and cheese and meats. You couldn’t want for anything more at the breakfast buffet! And again the staff were quick to seat and even quicker to clear plates and tables for the next guests. We were on the 4th floor and the corridor and doors to the rooms seem to have been recently done up, they were beautiful. Our room was gorgeous, I think one of the older styles but still beautiful , really spacious with a huge balcony with wooden shutters overlooking the mountains at the front of the hotel. Just to note, as the rooftop bar is on the 5th floor there was a bit of noise which sounded like furniture being moved around from about 4pm onwards but this bar closes at 11/11.30pm so it was not a problem for us as we were our every evening. Lots of storage in the room, however only one mirror, the addition of a full length mirror would have been a nice extra. The only plug socket/outlet beside the mirror we had was not working, it seemed a previous guest’s adapter broke inside it and they did not let reception know. So unfortunately we could not use this on our first night to dry our hairs, however once we mentioned this to reception they sent maintenance to our room and it was promptly fixed which was fantastic. The one thing that let our room down was that there was an interconnecting door with the room next door. We had our neighbour knock on our door at 11.30pm at night to tell us to keep the noise down, even though we had just returned from our evening out and were simply talking (not shouting or screaming) getting ready for bed. This did upset us a lot at the time as we can’t help a door with no soundproofing being in between both our rooms, and it wasn’t very late by holiday standards, I could understand if it was 1,2,3am for example! We could hear our neighbours the next day drying hair in their room , it was very loud so perhaps something could be done to soundproof these internal doors? Just a thought. We knew the hotel would be outside of Sorrento itself when we booked however we found the walk quite long and hard at times in the heat after a long day out and about. A taxi is €30 in the evening which is very expensive, but if you are aware you can work this into your budget! Our private transfer back to Naples airport for our flight home let us down, but reception were able to book us a local taxi company who came within 10minutes and got us there right on time. We thank you again for helping us with that, as we were very stressed thinking we might miss our flight! Overall a fantastic stay and couldn’t fault the hotel itself, the staff again were excellent and really helpful and friendly. I would absolutely stay again as we had a really great 40th birthday celebration that we will never forget!

We recently stayed at the Majestic Palace Hotel and had a generally pleasant experience, although there were a few areas where we felt improvements could be made. On arrival, the hotel makes a wonderful first impression. The building is beautiful, elegant, and full of Italian charm. The entire property is immaculately clean, and the staff are friendly, approachable, and always willing to help. The rooftop bar is particularly lovely and offers a great place to relax and enjoy the surroundings. The room itself was very clean, but we found it quite basic and a little uninviting compared to the hotel’s impressive public areas. The beds were firmer than we would have liked, there was no pillow menu or choice of pillows, and there were no tea or coffee-making facilities. We were also surprised that complimentary bottled water was not provided, as this is something we would normally expect from a hotel advertising itself as four-star. The balcony was functional but looked worn and in need of some refurbishment. One point worth noting is that the hotel is not actually located in Sorrento itself, but just outside. This wasn’t a problem for us, but the advertised 15-minute walk into the centre seems optimistic. Google Maps estimates around 30 minutes, which may be worth considering for guests with limited mobility. Breakfast was enjoyable, with lovely staff providing excellent service, although the food selection was fairly basic rather than extensive. We also found some of the extra charges disappointing. For example, pool towels are provided free of charge, but if you wish to exchange one during your stay there is a €2.50 fee. In addition, check-out is at 11am and there do not appear to be any washroom or dressing room facilities available for guests after check-out. Overall, the hotel has many positives, particularly its cleanliness, friendly staff, attractive appearance, and rooftop bar. However, some of the room amenities and additional charges made it feel as though extras were being charged for where we would normally expect them to be included in a four-star hotel experience.

Great location, beautiful setting

This is a beautiful hotel about 25mins easy walk to centre. Clearly undergone a recent removation and our room (414) was not only well appointed but had an amazing view from the balcony. All staff were welcoming and helpful from check in and throughout our stay. We were lucky and got street parking outside - download the Easy Park app which makes it easy to pay (8-1PM then 3-9PM) - about 8 euro per day and free on sundays. I believe the hotel has a deal with a local garage for parking if you cannot get street parking. We ate at the pizza restaurant next to pool one night, which was excellent. We also ate at the Michelin star restaurant in the hotel which was also excellent (though myself and partner agreed the prawn and cold spaghetti courses we would have preferred hot!). Service was excellent - a common theme. The rooftop bar was another excellent option for drinks later! Cannot finish review without commenting on the amazing garden - truly stunning with orange and lemon trees and wonderful to walk around and sit in. Any suggestions for improvement? Please replenish the coffee capsuals in your room each day, the air-con seemed to be failing on our last night and for breakfast please consider replacing the multitude of cake options with an omelete/eggs station and/or more cereal/fruit choices - at this level it really is expected. Otherwise, thank you so much for a wonderful stay and for anyone consdering it, don't hesitate unless you truly need a high-end hotel right in the centre.

Wonderful stay first time in Italy. Hotel was lovely. Service top notch at bar, restaurant and front desk so accommodating. Always got us a cab last minute. They were wonderful. Roof top bar beautiful. Our room was lovely. I suggest garden view. We were in room 316. Cab ride 5 minutes to city center about 25.00. Food was great. Breakfast bar was wonderful each morning. So much wonderful food. Grounds lovely. Room was cleaned every day with fresh towels and cleaning. Staff works really hard. I was so impressed. We highly recommend this hotel . Thank you for a great stay.