Hotel Cocca Royal Thai Spa

Staff was very friendly to us Americans. Room was very clean and comfortable with a view of the lake. Nice bar and restaurant. Food was great. Lovely breakfast buffet. Loved our stay :-)

Excellent location in a disappointing setting. Amenities not up to the star rating of the hotel, poor ventilation, inability to connect, and computer isolation. The bathrooms could use a renovation, as could the unhygienic carpeting, perhaps replaced with parquet. The outdoor pool water was cold. The icing on the cake was the elevator being stuck for 15 minutes. Upon exiting, no staff member offered to apologize or assist if anyone was feeling unwell. Unacceptable behavior.

I couldn't use the spa or the pool. Apparently, the hours change seasonally, and this isn't mentioned on the website or in any other way. Even at check-in, each employee gave a different schedule. The rooms are acceptable, but the bathroom is poor. I expected much better for the price!

You have a serious security problem. Elevators were locked for level 0 until 7 o'clock Far more terrible was the fact that the staircase escape door was locked as well on level 0, until 07.00 I strongly hope that you never have a fire with 200 people trying to find y way out. May-be we are a little bit sensitive following our Crans Montana fire that killed 42 young people unable to find the exit. In addition I'm kind of troubled becuse I have to use strong pain medication following a accident 3 weeks ago. 1 small box with containing Ecofenac CR75 mg disappeared (without saying stolen) from my room on Tuesday, sad!! Orherwise the hotel was ok, room and food

This hotel has a great location with easy walk along Lake Iseo situated across the street and ~20 minute walk to a local supermarket (Italmatk). Perks: buffet breakfast, warm indoor swimming pool and a Thai spa. What they can do better: provide a kettle in the rooms, provide an iron, water and ice dispenser and better air quality in the rooms (air conditioner).