Palazzo Belvedere Hotel SPA & City Retreat

So I was really excited to stay here the website looked amazing. I walked in and two young ladies at front desk were aloft and not friendly just transactional. I went to my room 111 nice they upgraded to a comfort room with balcony super clean nice pillows and good bathroom. Bed was average comfortable but the sheets were crisp white linen and god quality. Nice bathrobe to use to go the the wet spa. I arrive to a chilly room in the lower level all I could hear was 2 small children on the pool. Not relaxing but they finally left they were American. The pool water was freezing There are nice water fall hydro massage chaise in the pool. The outdoor pool was closed but the area looked nice. Dinner. I decided to dine in the dinning room since it was a long day and it was raining and it’s a 15 walk from town. I was extremely tired. They greeted me strangle since I was 30 mins early for my reservation. One solo alone. Yes I was dinning by myself. So many family with small kids on the dinning room since very nice room. I had a glass of wine and a wonderful ravioli fungi. Good taste and I ate quickly and retired to my room. The lobby area is nice but hard sofas and dirty glasses and plates and nobody to ask if I wanted a night cap. Pleasant sleep but second night (power went off and bright light awoke me at 2am and cable and internet went off till I checked out ) Excited for breakfast I walked to the door of the dinning room. Awkward nobody greeted me, an older man motioned to sit but the entire dinning was full of dirty tables dirty plates and cups. An older lady said oh I will clean for you. She said she was all alone and it was busy. So many children Food was ok. Cold eggs cold bacon ok cheese and meats. Excellent croissants Day too small below average breakfast but at least clean tables I asked for an extra blanket and 2 pillows off their extensive pillow menu. Only to receive a down comforter no duvet and 2 pillow cases. No pillows. Comical! I was directed to this hotel from the Hyatt app and it was 5 star and looked amazing It was a poorly run 3 star with a poor spa. I decided to have wonderful massage on Lucca rather chance it Would I go back ? Maybe the price pint is very low and with proper expectations it was ok Very pretty place but needs friendly service and more attention to detail. I do say the young lady Checking me out was nice.

My BV Deluxe accommodation was splendid. Comfortable king size bed, separate shower and extra large tub, spacious enough for a 6 night stay. The staff is helpful and the wellness area and spa really make a difference. I would not think twice to stay here again. Every tour I took, I heard people sharing that their hotel accommodations were unimpressive, while I kept saying... "well, I am at Palazzo BelVedere and it is awesome, no complaints at all".

At first we were surprised because the facility itself didn’t look and give us what we expected and saw at webpage , hotel has too many details that are mixed up but if you give it a chance it is really ok. The staff is very helpful and wonderfully willing to help, the room is clean and tidy. The spa is a bit too small for all the guests and there are often a lot of children in the pool and the feeling of peace and quiet is lost. The breakfast is rich and the ambiance, especially on the terrace, is great. You can feel that everyone is trying to make everything great, but for a real 5* experience, more staff and details are missing. The service is a little slower but it is really at a high level, the tea in the spa was already prepared and a little bitter, the only thing that bothered me was that they didn't refill the instant coffee in the room every day.

Perhaps our experience isn’t a reflection of what this restaurant can do as the lunch menu offered to us was concise, not the one shown on the website. It offered pastas, salads, club sandwiches and the like. Our food was totally unmemorable to say the least, my Caesar salad dry and tasteless. Such a shame, and an unexpected disappointment, as the welcome was warm and professional, and service efficient and friendly. The setting is also very nice, the al fresco terrace dining area, chic and upscale.

Located in the cute Tuscany Thermalvillage Montecantini, this hotel has excellent service and a very good kitchen. Super food. The Spa-area seems to be newly renovated and offers a pool, hammam and sauna. Also the treatment I tried was really good. The Palazzo Belvedere's website however market itself with modern and elegant rooms. But the reality is something completely different. I travel a lot for business and pleasure and know that 5***** hotel quality might differ when one comes to Italy. But the disappointment that Palazzo Belvedere brought, was very sad. I thought at first sight, that I had been given one of the staff-rooms. The room was minimalistic, not even space to fit a door to the bathroom, neither to the shower (which was not the rain-shower promissed on their website). The sink in the bathroom was in rusty metal with a dirty rubber ring on top. Looked like a public WC. No shelf in the bathroom to put even a toothbrush, neither any shelf in the wardrobe in the room to place clothes. Futhermore, I had especially requested a quiet located room, but got a room facing the main-road with heavy traffic. Immediately after check-in, I requested to get another room, corresponding to what I had booked and which had also been confirmed to me. The only answer was ; the hotel is newly renovated, fullybooked, and we are sorry you do not like the style/design of your room....