Palazzo Belvedere Hotel SPA & City Retreat

At first we were surprised because the facility itself didn’t look and give us what we expected and saw at webpage , hotel has too many details that are mixed up but if you give it a chance it is really ok. The staff is very helpful and wonderfully willing to help, the room is clean and tidy. The spa is a bit too small for all the guests and there are often a lot of children in the pool and the feeling of peace and quiet is lost. The breakfast is rich and the ambiance, especially on the terrace, is great. You can feel that everyone is trying to make everything great, but for a real 5* experience, more staff and details are missing. The service is a little slower but it is really at a high level, the tea in the spa was already prepared and a little bitter, the only thing that bothered me was that they didn't refill the instant coffee in the room every day.

Perhaps our experience isn’t a reflection of what this restaurant can do as the lunch menu offered to us was concise, not the one shown on the website. It offered pastas, salads, club sandwiches and the like. Our food was totally unmemorable to say the least, my Caesar salad dry and tasteless. Such a shame, and an unexpected disappointment, as the welcome was warm and professional, and service efficient and friendly. The setting is also very nice, the al fresco terrace dining area, chic and upscale.

Located in the cute Tuscany Thermalvillage Montecantini, this hotel has excellent service and a very good kitchen. Super food. The Spa-area seems to be newly renovated and offers a pool, hammam and sauna. Also the treatment I tried was really good. The Palazzo Belvedere's website however market itself with modern and elegant rooms. But the reality is something completely different. I travel a lot for business and pleasure and know that 5***** hotel quality might differ when one comes to Italy. But the disappointment that Palazzo Belvedere brought, was very sad. I thought at first sight, that I had been given one of the staff-rooms. The room was minimalistic, not even space to fit a door to the bathroom, neither to the shower (which was not the rain-shower promissed on their website). The sink in the bathroom was in rusty metal with a dirty rubber ring on top. Looked like a public WC. No shelf in the bathroom to put even a toothbrush, neither any shelf in the wardrobe in the room to place clothes. Futhermore, I had especially requested a quiet located room, but got a room facing the main-road with heavy traffic. Immediately after check-in, I requested to get another room, corresponding to what I had booked and which had also been confirmed to me. The only answer was ; the hotel is newly renovated, fullybooked, and we are sorry you do not like the style/design of your room....

We had a wonderful stay at Palazzo BelVedere. We were well taken care of from the moment we arrived by Oksana and that continued throughout our stay. The hotel itself is beautiful and I really enjoyed the aesthetic touches throughout that combined mid-century modern, art-deco, nouveaux, and a nod to the hotel's ecological conscience and focus on wellbeing. Our room was very nice, clean, and comfortable and provided great views over the foliage and up to Montecatini Alto. Housekeeping was great in the room and the Spa was also very well looked after. We were really able to relax and unwind after hard days of sightseeing :-) We ate incredibly well too. Breakfast was really nice and snacks are provided during the day, but Aperitivi and Dinner is something you don't want to miss! It is generous, thoughtful, and well executed. We ate 3 of our 4 meals in Tuscany here and honestly wish we had the 4th here too. Mahmoud and the rest of the staff in the restaurant and bar are excellent and we'll hopefully greet the entire team as friends on our next stay!

It is a unique establishment in the snese that it is a 5 star hotel in terms of facilities and amenities but a boutique hotel in terms of the way staff interact with the guests. I had the best 3 day retreat I could ever ask for. Silvia and Giulia from the spa were amazing and I can even already call them friends. Mahmoud at the restaurant and all the staff there were wonderful not to mention the tasty and diverse food options made by the experienced chef. Yoga with Anu and the group yoga class with live music on Sunday were just perfect. The room and hotel facilities are spectacular with great attention to detail. The location is also great, next to the funiculare to go to Montecatini Alto and 10 mns walk from down town and the nearby park. Will definitely be back.