ZEN Hotel Versilia

Už jsem navštívil tento hotel 4krát. Personál je vždy velmi přátelský, interiér je moderní a velmi pěkný. Skvělá lokalita, která vám umožní cestovat po všech okolních městech. Střešní bazén je úžasný!

Po příjezdu jsme obdrželi velmi vřelé přivítání a dostali jsme spoustu užitečných informací o okolí. Samotné pokoje jsou čisté a pohodlné velikosti pro sdílení tří dospělých. Snídaně sestávala hlavně ze studeného bufetu včetně masa, sýrů, ovoce a čerstvého pečiva a vždy se doplňovala. Jedli jsme večeři v hotelu třikrát, dvakrát v hlavní restauraci a jednou na střešní terase na grilování. Jídlo bylo vždy chutné a čekající personál velmi přátelský a ochotný. Večerní jídla byla pro peníze neuvěřitelná. Ti, kteří pracovali na recepci, byli velmi nápomocní, rezervovali výlety, taxi a rezervace večeře pro nás. Nic nebylo příliš mnoho problémů. Hotel je na dobrém, klidném místě - 5 minut chůze od pláže, 10 - 15 minut chůze od města a 15 minut v taxíku ze starého města za letoviskem. Celkově jsme si naši návštěvu důkladně užili a doporučili bychom každému, kdo navštíví tuto oblast, pro skutečný italský zážitek.

Úžasný hotel v pěší vzdálenosti od pláže. Vynikající personál a úžasný výhled z balkónu a bazénu! Také skvělé víno a jídlo. . . majitel je velmi teplý a přesto poháněný člověk, je vidět, proč je hotel tak vynikající tím, že se vždy dívá na management. Těšíme se, že se v příštím roce opět vrátíme!

This hotel was absolutely dreadful, one of the worst we have ever stayed in over more than 45 years of travel. The head waiter Alexander was obnoxious and he made it quite plain that he detested English people and especially since we voted to leave the EU in 2016!. There was no hotel manager to complain to. The only staff at the hotel, apart from the waiting staff under the command of Alexander, were two women who worked on reception during the hours of 7am to 11pm. If they were the hotel managers they had no control over this man who treated both staff and guests with equal contempt. It was not just us, it was many other English guests in our party who found his behaviour objectionable and offensive. This week's holiday was booked through a company called Mistral Holidays and we would strongly avoid anyone to book with them if you don't want unnecessary grief on your holiday. We complained to Mistral holidays about this waiter's behaviour and they didn't want to know. They sided with the hotel and tried to pass off his behaviour as a language problem which we found insulting. Mistral holidays also said they had received no other other complaints from our group either. We have no way of confirming if that is true or not but everyone we spoke to in our group found Alexander's behaviour towards our party dreadful and everyone we spoke to said they would NEVER book another trip with Mistral holidays again. Final advice, Don't ever use Mistral holidays and never stay at the Zen hotel in Tuscany if you value being treated as a guest and not as an inconvenience. Avoid both like the plaque!

There were two tour groups occupying the hotel in the week that we stayed - one British, one German - so the restaurant was pretty full each evening. However the menus offered some degree of choice within each course and the food was generally good and ample. Of course they make quite a bit on the bar as well! Breakfast is all self-service with choices of various teas, coffee, juices, cereals, fruits, yoghurts, pastries, breads, jams, cakes. There is also a limited 'hot' (i.e. lukewarm) offering of scrambled eggs, baked beans and chopped wurst - definitely not sausages as we know them. Our room was on the 4th floor and exceptionally large when compared to others on the fire escape map. The bathroom facilities were very good and the bed was spacious and comfortable. There was plenty of storage space and the operating instructions for the safe were easy to understand. Our balcony had a side view so we could see the mountains and the sea. Don't expect much from the TV - there are no English language channels at all! If the AC settings on the wall fail to work, it is likely that it has been blocked by reception when the last guests checked out. They can turn the settings back on.